Hope Public Adjusters, LLC

They are the most comprehensive and thorough organization I have ever had the pleasure of working with.

They will help with the insurance policy at hand and make sure you are treated fairly from your insurance company.

DO NOT TRUST THIS COMPANY After my wife was pressured into signing their contract which gave them 15% of the agreed upon insurance claim settlement to repair the water damage caused by a plumbing issue, the amount of professionalism and assistance was ZERO. We received ZERO support from the company regarding the explanation of the settlement, ZERO support for how to handle the trying issues of the repair. As we became closer to the completion of the repairs, I reached out to the associate who was handling our situation (remember, ZERO communication from HOPE had occurred to date). I wanted clarification on the recoverable deprecation process. 3 days past and finally on a Friday at 5pm he called me back to say he was no longer with the company and that I had to call them. I reached out and ZERO communication again. I reached out directly to the insurance company for directions and voiced my frustrations with HOPE, their owner was cc on the emails. ZERO communication continued. The insurance company told me that they were sending out the remainder. After approximately 12 days HOPE reported they received my check and mailed it out. Owner of HOPE stated he knew that I was not pleased with the service and asked to discuss. We spoke and I specifically asked what the value of their service was achieved with their work with the insurance company, he actually said I cannot give you that answer. HOPE took $2100 in payment for their services and could not quantify their work into an actual fact. During the call, he asked what are you looking for? My response was direct, I wanted to know how he was going to handle future dealings with Restoration One, the company who assured my wife and I, HOPE would cost us NOTHING and pressed him to think about how they had provided ZERO assistance during the process if his fee was right. I asked him to take a day to think about it and get back with me Monday. On Monday at 8:30 after hearing ZERO communication from the owner, I texted him to say since I had heard nothing from him I would decide how to proceed in the morning. At no time did I demand a full refund or I would provide negative feedback I trusted the communication I had provided and allowed him to decide if he had felt his company did the work to earn the $2100 they took from our insurance settlement for the project. My phone rang minutes later, and he explained he had been so busy that he did not have any time to return the call that he had agreed to on Saturday night at 7pm. He said that he was sorry, but he was a businessman, and we had signed the contract, so he had no obligation to do anything more. HOPE is what you will need if you sign a contact with them, HOPE is all you re going to get. Find someone else if you find yourself in need of help (NOT HOPE) during an insurance claim.

Cole was great, he came out immediately, talked to the insurance company on my behalf and explained to the insurance company everything that was needed for the repair of my home. Cole's customer service is top notch, he answers his phone, calls you back promptly and he gets on task right away and don't fall behind. He is very thorough and knows his business and expertise well. He is very knowledgeable on what he does, Public adjuster.