Houston Solid Concrete

Dear Randall, Thank you for taking the time to leave your feedback. We understand your concerns and regret that the project did not meet your expectations. However, we feel it is important to address several key points to provide a complete picture of the situation. Throughout the project, we made multiple recommendations to ensure the durability and stability of the concrete work, including: Dowel Installation: We strongly advised installing dowels to support the new concrete and prevent sinking. This recommendation was declined by you due to concerns about your foundation and to avail the discount we offered for omitting the dowels. Expansion Joints: We suggested placing expansion joints closer together than your plans specified to accommodate the concrete's natural expansion and contraction. You chose to adhere to your original plans. Patio Slope: We recommended a greater slope for your patio than the 1" indicated in your plans to enhance drainage. This suggestion was also declined. Ramp Addition: The ramp was added at a later stage due to your concerns about the step height to the threshold, which was not part of the initial plan. Fence Material: We advised using new materials for the fence for better durability. However, this recommendation was turned down to save costs. Concrete Pour Timing: Considering the hot weather, we recommended an early morning pour to ensure optimal conditions for the concrete. This suggestion was also declined in favor of sticking to the original schedule. Rebar Installation: Proper reinforcement, such as rebar at the bottom of the steps, was suggested to enhance stability, but it was not incorporated per your plans. Regarding your request for us to collaborate with your foundation repair team, we believe this falls outside the scope of our original agreement, especially since the concrete replacement areas align with where your foundation team plans to install their piers. Furthermore, we went to arbitration to resolve this dispute, and the arbitrator agreed with our position. The decision confirmed that our recommendations were sound and that the issues stemmed from deviations from our professional advice. We are committed to delivering quality work and believe that our recommendations, if followed, would have prevented many of the issues you are experiencing. We take pride in our craftsmanship and strive to ensure customer satisfaction, but we cannot be held responsible for outcomes directly related to deviations from our professional advice. If there is anything further we can discuss to address your concerns, please feel free to reach out. Sincerely, Houston Solid Concrete