Hutton Power & Light, LLC

"We apologize that your experience with us was less than 5 stars. We strive to provide that with each and every call and appointment. We are disappointed to learn that we did not in this case. Unfortunately, our crews were on an emergency outage that spanned longer than anticipated into your appointment window. Due to the nature of our work, sometimes emergency calls that are taking longer than anticipated or have other factors than described when dispatched, mean we must stay on site for safety and code compliance to ensure the customer and public is safe. All of our customers are our top priority but there are some instances where we have to continue on the current job for safety/ code reasons until it is completed and compliant. We didn't anticipate this unusual circumstance to arise and as soon as the crew got to safe working conditions to be able to reach out to update the dispatcher, your appointment window was almost up. Our dispatcher received notification to contact you and apologize for the delay and inform you of the need to reschedule. Our recordings indicate you reached out to our office at 12:05 when she was pulling up your file to call you and we apologize we didn't get to you first as it was always our intention. We understand our customer's time and projects are very important to them and we highly respect that, we do everything we can within our own willpower and crews to provide service but whenever a situation may arise that would prevent us from getting to you in a reasonable time we feel it is best to refer you to another trustworthy contractor in an effort to keep you from waiting for us. The most important thing is that you're taken care of, even if that means it isn't by us because your safety and needs are our top priority. We're sorry for any confusion or misunderstanding. We hope we can earn your business in the future. Sincerely, The Hutton Power & Light Team"

"Thank you for your thoughtful feedback! We love hearing that we hit those marks and will be sharing with our team. We're happy to serve you and appreciate your business."

"Thank you for your kind review, we strive to hit those marks and thrilled to hear your feedback about your service call. Thank you for your business and review!"

"Thank you for your feedback, we're thrilled to hear our crew did a good job! We appreciate your business."

"Christopher, Your job was for a commercial receptacle that burnt up. A three-phase 30 amp circuit. We responded to your service call with a crew of a licensed electrician and a helper to provide service quickly to Duck Donuts. You were told about the Commercial Service call fee up front and that it would apply to any quoted repairs. You were presented with a quote to repair service to your donut fryer circuit and you accepted it. The crew executed the work as promised. Reading your comments I am confused. It looks like you were happy with everything until after the fact when your business partner was not happy with the price, who was not a part of the service call at any point. What I am interpreting is you were happy with the service, you were happy with our professionalism, but you think that our charge for our services was too high. Which you agreed to the price up front?"

"Thank you so much for sharing your feedback with. We love to hear our customer's experience and we're thrilled he provided 5 star service for you. We strive to reach that mark with each call and we will share your feedback with our team! Thank you for your business."

"Thank you for sharing your 5 star review with us! We appreciate you taking the time to leave your feedback it means a lot to our family business. Thanks for your business!"

"Thank you for sharing your review with us, we love to hear back from our customers. Thank you again for your business."

"Thank you so much for the kind review. We will be sharing your thoughts with our team. We appreciate being your go to HVAC company and look forward to serving you again in the future."

"Thank you for sharing your review, we love to hear our crew did a good job! Thank you again for your business."