Idaho Premier Window Cleaning Company

Great job. Very professional, nice and efficient. Highly recommend.

They did a great job, cleaning all our windows inside and out.

We are very pleased with the results from Idaho Premier Window Cleaning. Derrick & T.J. did a really nice job on the windows inside and outside. I would recommend them to Friends & Family!

Idaho Premier has recently come under new ownership. I've always paid for the next years service after my second window cleaning. This spring was the second in my service contract, scheduled for May 19th. A team member arrived during the scheduled window of time with two more coming. He began work on the inside glass. When the other two team members arrived, they worked outside. Leading up to this appointment, I had power washed the front porch and back patio getting ready for our son's graduation party that weekend. After the cleaning I thanked them and prepaid for the next two services. The next morning I noticed that I could see squeegee marks on windows from the cleaning. In our laundry room there were gnats all over the sill. I took the time to wipe them off, but the sill had never been left this way in the past. I also noticed that outside were dirt and shoe marks all over the back patio. I swept, but you could still see the marks. Knowing that Idaho Premier had recently come under new ownership I decided to call and let them know of my concerns. I believe I spoke with the owner who was very receptive and apologetic. He offered to have a representative call me that afternoon or the next day to schedule a time for them to come out to clean the windows again. I can't remember the name of the person he noted, but I do believe it was a female's name. Regardless, I never heard from anyone until the following Thursday, May 28th when I received a call from a technician saying he could be at my house in ten minutes to redo the windows I was concerned about. First, I was under the impression that they were going to redo the whole job based on my original conversation, however, I may have misunderstood or the owner didn't clarify properly. Either way, I was with my son in Horseshoe Bend and therefore, unavailable on such short notice (we live in Meridian). The technician said that they wouldn't be able to try and come again until the following week. I told him that was fine and to call to let me know what their schedule was so we could arrange a time the next week. Fast forward to Friday, June 5th. I still hadn't heard from anyone. I was knee deep cleaning our shower at approximately 10am when there was someone at our front door. Needless to say, I wasn't in any condition to answer the door so I finished my cleaning. No one called nor did anyone leave a note on my door although I was able to see who it was from my bedroom window. I decided at that time to cancel my next two services and request a refund. I called their main number and spoke to the owner. He refunded my money, however, didn't once ask why. Odd! Approximately two hours later I had finished cleaning my bathrooms and was eating lunch when their technicians randomly show up at my house again. No call and no communication. Apparently, I'm supposed to just drop my life to be at their beckon call. I didn't answer because I wasn't in a place where I would have felt comfortable having them in my home to correct anything with the windows. I went to take a shower and while in the shower, the owner left me a voicemail. He said that he was following up to make sure I received my refund (I had) and said that he had sent the guys (his words) back out to fix the windows that had squeegee marks, but because I didn't answer or wasn't home he told them to go ahead and head out. Those are his words verbatim. First of all, you should always schedule a time, which is what he had said would do in the first place. You don't just randomly show up at someone's house and you should definitely give them more than ten minutes notice like the technician had the week before although I suppose that was better than no notice, which is what I was given June 5th. I'd always had great service when Anthony owned the company so it's frustrating to know of the mess left behind, but to see the complete lack of communication & service is ridiculous. I feel like they clearly have a learning curve with both the work as well as customer service and communication.

Idaho Premier does an amazing job. They are very professional and make it as easy as possible to schedule, communicate and get your job done. The employees are friendly and do a great job listening to any concerns you have and making sure the job is completed with 100 % satisfaction. We have done window cleaning and Christmas lighting with them. They are reasonable in price as well. I’ve referred them to several people. Give them a call. They are a local company. Support local! They now do carpet and upholstery cleaning. I just used this service and am happy with the results. They put plastic protectors on the corners of your walls and hallways to protect from leaving marks while cleaning the carpets. I appreciate the extra attention to detail and highly recommend.