Image Pools

Absolutely worst experience of my life. Not sure if personal things are going on or what but my contract to start my pool was signed in September of 2019. Construction did not start until mid November and that was the hole being dug. Another month went on with out communication. In December they did rebar, a couple weeks later the concrete. Then dragged on and on for another 3 months with out explanation. I was told on several occasions work was scheduled and no one would show up and no update or reason was given. I was sold a subpar material but promised it was comparable. My pebble surface is extremely discolored because water went in with out equipment installed for weeks. I selected the smoothest pebble tech option and was given an extremely coarse material instead as well as them bringing the completely WRONG color. My glass tile (upgrade) already has mold growing behind he clear tiles and the stamped concrete looks tacky and moldy because of the technique they used. I selected a completely different color also.. I was more than patient and wanted to give Steve an opportunity to fix it which he swore he would but he never does. I have been strung along for over a year now because I do not want to be the person that sues. Now after a year of promising to fix it and begging me not to sue he said he is too busy. Well filing suit this week. I am not sure how you can conduct business this way with your spouse being a local principal and being so tied to a community for so long. The representative with the township told me they have had nothing but issues with his company for the last 2 years.

Although I didn't go through with the pool (at this time), I did hire Steve to build out my outdoor patio with grill and fridge. They did beautiful work and have received multiple compliments!

The best design by far of all the design we got and quoted. Steve was spot on with the first design he showed us. We made very few minor changes. We were able to visualize the pool in the setting we were trying to create on our property. Image Pools created a beautiful pool and the workmanship was outstanding.

We were very pleased with the project. Steve gave us lots of great ideas and created a computer generated model to show us how the pool would look in our backyard. It helped us to visualize the finished product. The pool and the deck are beautiful. The team was very flexible and made sure we were pleased every step of the way. I would recommend Image Pools to any of my friends or family.

Image Pools absolutely exceeded our expectations in how our pool turned out- and to mention the whole experience in itself. Having a high level of attention to detail myself, I knew it was going to be tough to find a pool builder that could match my presumption of craftsmanship. However, Steve Creswell and his team at Image Pools were able to create an innovative pool that surpassed our ideas, all while staying within our budget. From the initial meeting we had at concept to this day, their customer service is top notch. Even though we were plagued with a very rainy spring season, Image Pools was always in communication with us and never missed one scheduled appointment for work during our build. Certainly one of the best contracting experiences I've ever had. Needless to say, we are very happy with our pool build. Thanks Steve and Image Pools!!