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35 Years In Business

Company Details

  • Verified Licenses


  • Mon: Open 24 Hours
  • Tue: Open 24 Hours
  • Wed: Open 24 Hours
  • Thu: Open 24 Hours
  • Fri: Open 24 Hours
  • Sat: Open 24 Hours
  • Sun: Open 24 Hours
View All Details & Credentials


Service Details

  • Residential Work
  • Commercial Work
  • Small Jobs Welcome

Areas of Expertise

  • Decks and Porches
  • Remodels
  • Outdoor space
  • Patios
View All Offerings and Cities Served

Cost Information

  • Free Estimates
  • Warranty Offered
  • Credit Cards Accepted


20 Verified Reviews
  • 5
  • 4
  • 3
  • 2
  • 1
Showing 1-10 of 20 results
5.0 Marianne M. Stratford, CT

Their quality of work is excellent. The crew is very pleasant and hard working. Also, taking pride in what they do. They're super flexible and work with you to get things just the way you like. I am very pleased with their work and would highly recommend them.

0.50 L’orcio F. Branford, CT

I hired this people back in February 2022 They took half of the money to build a garage which is $25,000 and I still have no proper fire wall installed, no electricity, no doors which I paid and they order back in February they took down my back deck stairs months ago I could not use my deck all summer and is still an hazard. I wanted to connect the garage to my kitchen so even if not necessary they took cabinets down. And I have floating kitchen cabinets everywhere.Thanks to Angy for asking me to write a review on this company. I will let you know soon how it ends.

4.0 Thomas C. Trumbull, CT

Planning for the project was a pleasure. The owners Don and Joe Mastersanti are experienced builders, friendly and easy to work with. Impact Services uses skilled workers. The crew members were always friendly and respectful to us. Also Don or Joe was on site every day to manage their men and direct their work. During planning, They told me they had a great relationship with their suppliers. This proved to be true. This year the entire industry had problems getting lumber and other supplies. However our supplies were delivered on time and without a problem. Also despite skyrocketing material costs due to the shortages Don and Joe completed the project and honored their original quote, the end result was a project my wife and I were entirely pleased with. I highly recommend them and fully intend to hire them again. Tom C. Trumbull, CT

5.0 Jan C. North Haven, CT

I was very impressed with the idea of the build and the choices that were givin to me. The lumber was delayed due to covid, but he let me know. as soon as the material was delivered they went to work and it was done very fast

5.0 Lorraine S. Waterbury, Ct, CT

I found the crew of Impact Services to be extremely professional in the performance of their duties. They completed the project of replacing my front porch in an exemplary fashion and within a reasonable amount of time. Not only were they professional but they were extremely personable in every aspect of dealing with me and discussing the various aspects of my needs. The finished product was far more than I ever expected and I am totally and completely pleased with the job that they did. I would recommend them for future projects. L. Shaw

0.50 Alfred M. Milford, CT

I would not hire impact services under any condition . Don & his son are dishonest , unprofessional & their work quality is horrible. They lied to me almost every time I spoke to them . I ended up firing them & having them removed from my property by the Milford police department. I hope this review saves someone the trouble of getting involved with this company.

Response from Company:

Our company prides itself on honesty, integrity, and most of all, customer service. This customer had no problems with our timelines, quality of work, with daily inspections and meetings. Unfortunately, when it came time for the second installment of payment, the customer chose to not pay until the end of the job. This was not per our contracted agreement. He speaks of horrible work quality. This garage was inspected by the Town of Milford and passed without question. Upon further research, we found out he was not the homeowner and the permits were pulled under fraudulent information provided by him. Although we strive to make every customer

5.0 Maureen L. Milford, CT

Honest, professional, knowledgeable. Quick service, quality products. I highly recommend them.

1.5 Keith W. Bethany, CT

The father and son team was hired to build a deck and patio in May, we were promised the job would be done by the end of June with the job starting in mid-June After repeated promises that they would show up to start the job, they finally showed up on July 13. They NEVER worked a full day and NEVER showed up when they said they would. If there was an Emmy award for excuses, Impact Services would have a FULL TROPHY ROOM OF EXCUSE AWARDS! They were typically unprepared with materials and did not have any foresight into planning the next step of the job. EXTREMELY frustrating - wish we had NEVER hired them and WOULD NOT RECOMMEND THEM UNDER ANY CIRCUMSTANCES.

Response from Company:

Although it is always our goal to keep our customers happy, the summer of Covid was a very difficult time. With material shortages across the country, some of the scheduling had to fall behind with the shortage delays. Once our crew stepped on to this customer's job, we were there, daily, until the job was complete. Even meeting you at vendor locations, to adjust materials and changed colors, as you requested, we were there. There was NEVER a problem until it was time to get paid. As your wife stated, I quote "He always tries cutting the price down when the job is done". We have posted an overhead picture of your deck. As you stated was beautiful.

5.0 Barbara C. Plantsville, CT

Very impressed with the attention to detail and the overall workmanship. The weather didn t cooperate most days but Don and Joe pushed through and produced a beautiful deck at a more than reasonable cost. While the saying goes you get what you paid for, we got so much more.

5.0 Wilson G. When Contacted, CT

The crew was quick, polite and did excellent work. They also stayed true to what work was quoted and the price of our deck rebuild. I would definitely recommend them to anyone!!


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Seal of Approval

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  1. Verify Trade License
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  2. Verify Insurance
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  5. Sex Offender Search
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