Impact Services General Contractor, LLC

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88% Recommended

33 Years In Business

Company Details

  • Verified Licenses

Hours

  • Mon: Open 24 Hours
  • Tue: Open 24 Hours
  • Wed: Open 24 Hours
  • Thu: Open 24 Hours
  • Fri: Open 24 Hours
  • Sat: Open 24 Hours
  • Sun: Open 24 Hours
View All Details & Credentials

Achievements

Service Details

  • Residential Work
  • Commercial Work
  • Small Jobs Welcome

Areas of Expertise

  • Decks and Porches
  • Bathrooms
  • Kitchens
  • Remodels
View All Offerings and Cities Served

Cost Information

  • Free Estimates
  • Warranty Offered
  • Credit Cards Accepted

Ratings

4.5
16 Verified Reviews
  • 5
    14
  • 4
    0
  • 3
    0
  • 2
    1
  • 1
    1

Highly rated for

Showing 1-10 of 16 reviews Showing 0 reviews
5.0 Lorraine S. Waterbury, Ct, CT
1/12/2021

I found the crew of Impact Services to be extremely professional in the performance of their duties. They completed the project of replacing my front porch in an exemplary fashion and within a reasonable amount of time. Not only were they professional but they were extremely personable in every aspect of dealing with me and discussing the various aspects of my needs. The finished product was far more than I ever expected and I am totally and completely pleased with the job that they did. I would recommend them for future projects. L. Shaw

0.50 Alfred M. Milford, CT
12/20/2020

I would not hire impact services under any condition . Don & his son are dishonest , unprofessional & their work quality is horrible. They lied to me almost every time I spoke to them . I ended up firing them & having them removed from my property by the Milford police department. I hope this review saves someone the trouble of getting involved with this company.

Response from Company:

Our company prides itself on honesty, integrity, and most of all, customer service. This customer had no problems with our timelines, quality of work, with daily inspections and meetings. Unfortunately, when it came time for the second installment of payment, the customer chose to not pay until the end of the job. This was not per our contracted agreement. He speaks of horrible work quality. This garage was inspected by the Town of Milford and passed without question. Upon further research, we found out he was not the homeowner and the permits were pulled under fraudulent information provided by him. Although we strive to make every customer

5.0 Maureen L. Milford, CT
9/19/2020

Honest, professional, knowledgeable. Quick service, quality products. I highly recommend them.

1.5 Keith W. Bethany, CT
8/27/2020

The father and son team was hired to build a deck and patio in May, we were promised the job would be done by the end of June with the job starting in mid-June After repeated promises that they would show up to start the job, they finally showed up on July 13. They NEVER worked a full day and NEVER showed up when they said they would. If there was an Emmy award for excuses, Impact Services would have a FULL TROPHY ROOM OF EXCUSE AWARDS! They were typically unprepared with materials and did not have any foresight into planning the next step of the job. EXTREMELY frustrating - wish we had NEVER hired them and WOULD NOT RECOMMEND THEM UNDER ANY CIRCUMSTANCES.

Response from Company:

Although it is always our goal to keep our customers happy, the summer of Covid was a very difficult time. With material shortages across the country, some of the scheduling had to fall behind with the shortage delays. Once our crew stepped on to this customer's job, we were there, daily, until the job was complete. Even meeting you at vendor locations, to adjust materials and changed colors, as you requested, we were there. There was NEVER a problem until it was time to get paid. As your wife stated, I quote "He always tries cutting the price down when the job is done". We have posted an overhead picture of your deck. As you stated was beautiful.

5.0 Barbara C. Plantsville, CT
5/6/2020

Very impressed with the attention to detail and the overall workmanship. The weather didn t cooperate most days but Don and Joe pushed through and produced a beautiful deck at a more than reasonable cost. While the saying goes you get what you paid for, we got so much more.

5.0 Wilson G. When Contacted, CT
3/2/2020

The crew was quick, polite and did excellent work. They also stayed true to what work was quoted and the price of our deck rebuild. I would definitely recommend them to anyone!!

5.0 Susan S. Naugatuck, CT
1/13/2020

Very professional, hard workers and get the job done as quick as possible without sacrificing quality. They stay true to their quote (which was very reasonable) and timeline. It was so cold out I worried about them getting frost bite but they put in long days working (and I do mean work, not breaks every two minutes which I wouldn't have blamed them had they took some breaks to warm up as it was so cold but they kept on working) and got the job done when they said they would. That deck is there to stay and I love it! Great job!!!

5.0 Wayne F. West Haven, CT
12/7/2019

From the time they ( Impact Services) accepted the job, to the time of completion, they were: professional, honest, and on the ball. This father and son dynamic duo really worked well together in assessing the reality of my kitchen and floor project/situation, all while giving their professional insights on design layout options, providing me with various samples of design choices, and then executing my final decision to perfection. A number of things I really love about Don and Joe are: they kept the project within budget without cutting any corners, they made sure all work was up to CODE; in addition their attention to detail was very pronounced, and they cleaned up each time after the end of every day. Best of all... they left me and the family with a big smile on our faces at the end of the project; priceless. These are guys that truly cares. A Job well done.

5.0 Mary J. Stratford, CT
11/19/2019

This father and son team was not only professional and extremely helpful but they did an excellent job with my front steps! Even though Mother Nature didn t cooperate they still showed up and finished a beautiful job. Thank you so much for the great work!!

5.0 Marz A. Newtown, CT
11/1/2019

Good honest people and work hard.

Showing 1-10 of 16 results Showing 0 of 0 results
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Photos

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Milford restaurant
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Master bathroom
11
Oxford addition
8
Roofs
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Bathroom remodel
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2 tier deck waterbury
20
Full remodel branford
2
Branford deck
12
Backers orange ct
4
Full bathroom remodel
5
8x8 deck with stairs
3
Cantilever in-law deck
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Trex covered front porch
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Barn siding repair
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Seymour ct deck addition

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