Imperial Pool & Spa Services, Inc.

3.73 | 133 Verified Ratings
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317-716-5470

7399 North Shadeland Avenue
Indianapolis, IN 46250
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Imperial Pool & Spa Services, Inc.

We Don't Sell 'Em, We Just Fix 'Em

With over 38 years of experience, you can rest assured Imperial Pool & Spa Services can and will provide the highest standard of service for your pool and spa.

Achievements

Learn how HomeAdvisor screens and approves their pros.

Service Area

  • Indianapolis
  • Carmel
  • Fishers
  • Westfield
  • Noblesville
  • Pendleton
  • Avon
  • Sheridan
  • Whitestown
  • Atlanta
  • Greenfield
  • McCordsville
  • Greenwood
  • Beech Grove
  • Zionsville
  • Arcadia
  • Lapel
  • New Palestine
  • West Newton
  • Cicero
  • Finly
  • Maxwell
  • Fortville
  • Brownsburg
  • Plainfield
  • See All >

Services Offered

Hot Tubs, Spas & Saunas
  • Hot Tub or Spa Repair
  • Sauna Repair
Swimming Pools
  • Clean & Maintain Swimming Pool
  • Swimming Pool Heaters Install
  • Swimming Pool Heaters Repair
  • Swimming Pool - Opening & Closing Service
  • Swimming Pool Covers Install
  • Swimming Pool Liner
  • In-Ground Swimming Pool Repair
Related Services Available from Other Pros >

Areas of Expertise

  • All Brands of Pool and Spa Service and Repair
  • Opening and Closing Service
  • Liner repair & replacement
  • Weekly service

Product Brands Used

  • We use all brands. We can get parts & repair almost any brand

Quick Facts

Business Hours
Monday:
8:00 AM to 5:00 PM
Tuesday:
8:00 AM to 5:00 PM
Wednesday:
8:00 AM to 5:00 PM
Thursday:
8:00 AM to 5:00 PM
Friday:
8:00 AM to 5:00 PM
(Please call to confirm)
  • Warranty Description: Labor Guarante Matching Product Waranty
  • Warranty Offered
  • Free Estimates
  • Trip Charge
  • Credit Cards Accepted

Credentials

In Business Since: 1982
Memberships & Affiliations
  • Association of Pool and Spa Professionals
  • National Spa and Pool Institute (NSPI)
  • Certified Service Professional (CSP)
Screening
HomeAdvisor Screened. View Details

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HomeAdvisor verifies state-level licensing where applicable - note: some states require local or county level licensing and you should verify whether or not your pro is properly licensed.

Business Overview

How We Got Started

I chose to work in this industry because Did not like corporate world & Liked the "puzzel" of fixing problems.

I love working in the Indianapolis Area because of the viriaty of brands & builders.

We started in this industry in 1969.

We describe our business as Well established

 
HomeAdvisor: The nation's largest network of screened and rated pros.
Profile Ratings & Reviews
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Ratings & Reviews
Imperial Pool & Spa Services, Inc.

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
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Showing 1-10 of 133
  Page 1 of 14
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0.5   |  06-13-2019
Review by Jacqueline C. in Zionsville, IN
I had scheduled maintenance with them and they pushed the appointment back. I waited 6 hours for them to show up, and no one ever came out.
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0.5   |  06-12-2019
Review by Betty S. in Indianapolis, IN
They have not been working, the job is not finished. They sent someone out twice, were supposed to come to finish and never came back. My pool is still not clean, only half clean, we can not swim.
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0.5   |  04-04-2019
Review by Victor D. in Indianapolis, IN
I hired Bruce to open my pool in March and they dumped all the leaves off the cover into the pool and then put in a bunch of chemicals that are not clearing anything up, I paid them and now the will not return my calls, I have not been able to use the pool
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5.0   |  
Review by in Indianapolis, IN
They got the job done
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5.0   |  
Review by in Indianapolis, IN
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5.0   |  
Review by in Indianapolis, IN
Mike was terrific! Very helpful and professional in every way!
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1.0   |  
Review by in Indianapolis, IN
Only showed up when I called and nagged. NO communication about the status of the job. Once I paid the first invoice, they never showed up again. Did not finish the job, my hot tub still doesn't work. I would NEVER recommend this company to someone. Check other reviews, they are ALL 1 star!
Response by Imperial Pool & Spa Services, Inc.: Thank you for providing your feedback and letting us know about the issue. We apologize that our service did not satisfy your expectations. We fixed several leaks and worked in partnership with the homeowner. In order to keep the cost down, we communicated with the homeowner that if they were to make access to the confined leaks, filled and tested the spa after we left the cost would go down. We experience setbacks when things were not removed in order to perform our duties. Our entire team apologizes for any miscommunication that took place. We invite you to contact us at your earliest convenience to talk further on the issue.
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5.0   |  
Review by in Carmel, IN
Bruce was easy to work with, was quick to get there. He serviced my Jacuzzi brand spa tub and not services will service those.
Response by Imperial Pool & Spa Services, Inc.: Thank you Todd. We hope that you are enjoying your Jacuzzi.
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5.0   |  
Review by in Indianapolis, IN
He referred me to Home Advisor. I have a flooring and rug company. Please have a sales associate contact me at 317-946-5725. Please also give him any credit/referrel credit for this. Thank you.
Response by Imperial Pool & Spa Services, Inc.: Thank you Darcy. Have a great day.
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5.0   |  
Review by in Indianapolis, IN
I had a great experience with Bruce. He diagnosed the issue quickly and was able to resolve it quickly as well. We will definitely use again!
Response by Imperial Pool & Spa Services, Inc.: Thank you, Abraham. It was wonderful working with you. Please keep us in mind for any further services needed.
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Showing 1-10 of 133
  Page 1 of 14
Profile Ratings & Reviews Top of Page
Find More
Imperial Pool & Spa Services, Inc.
3.73
133 Verified Ratings
Ratings by Criteria
Quality
Customer Service
Value For Money
Ratings Distribution
5 Stars
73
4 Stars
21
3 Stars
6
2 Stars
8
1 Stars
25
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  1. Verify Trade License
    HomeAdvisor checks to see if the business carries the appropriate state-level license.
  2. Verify Insurance
    As a part of our screening process, we encourage professionals to carry general liability insurance. We require coverage for hundreds of services.
  3. Verification of State Business Filings
    For business types that require a Secretary of State filing, we confirm that the business is in good standing in the state in which it is located.
  4. Criminal Records Search
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  5. Sex Offender Search
    We confirm that the owner/principal is not listed on the official state Sex Offender web site in the state in which the owner/principal of the company is located.
  6. Bankruptcy Search
    We use 3rd party data sources to check the history of the principal/owner of the business for bankruptcy filings by or against them.
  7. Legal Search for Civil Judgments
    We use 3rd party data sources to check the principal/owner of the business for state level civil legal judgments entered against them.
  8. Liens Search
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  9. Identity Verification (SSN)
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  10. Identity Verification (Reverse Phone Lookup)
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