Imperium Investment Management

"As this had caused you some inconvenience to the pickup order for your trash, we are very much sorry for the delay, although I had personally explained the issue to you, and tried to reason with the customer although, to be honest, there was not much myself or the company could do as our only unit was temporarily down, although that has been fixed, no worries. And the day I texted you when our unit was back in order, you told me you wanted the $75 refund as I agreed. Our process takes up to 12 to 14 days to complete, though this was posted 5 business days later after we spoke. I asked for patience, and I had refunded the amount back of $75. This item had to be reordered as a pickup for removal to another company, as I had to sub out our snow removal and trash removal services, and we had some bad luck on meeting a quality candidate for the job, which comes with the territory of running a business, you have to make quick decisions under pressure. Although talking to the gentleman he said that he did not see the stove, as I fully understood him, as even I went to the wrong location, like the bungalow, the services were taken was set back far on the property behind a large garage. He got the order wrong and I understood, though he was paid for the job upfront. The $75 removal fee went from this company into the hands of this gentleman, and as of this exchange, it was no longer our responsibility although I paid you back this $75 charge personally from off of my register, which I use for customer transactions. I explained this issue to the customer although I cannot reason with her. I hope that she retracts the statement and understand that my work order was for Installation to 1 gas stove appliance, and I completed the order at 100% quality and gave you a free lifetime warranty as it still applies to this unit, though I mentioned the day of the transaction was completed that my personal unit was down, and I did not know when it would be available, although I can find someone to, and you said yes and paid the fee. The fee of $75 went from us to another contractor and it was out of my hands, though you received your refund and I do apologize for the inconvenience it had caused. Thank you for reading."