Groundworks

The team.of four young men where very professional and very knowledgeable of their duties for the company. Like to great big thank-you to Ethan, Aiden, Desmond and Mamadi. They also clean up after them else. I was very impressed with men. As I'm also in the commercial Industry.

Brandon and crew were good to work with and did a good job.

Hired for crawlspace drainage and encapsulation. Horrible experience. Completely misdiagnosed the problem and then oversold me on services that were likely unneeded. Shoddy workmanship noted after the first day and required me to crawl the entire space every evening to develop a list of everything that was done incorrectly. 3 day job turned into 3 weeks in order for them to fix all the mistakes. Would not utilize them again even if they paid me to let them do the work.

I would NEVER use this company for a job. Got a quote, when they came out to do the work they said it would be twice as much as the quote. When I called in to escalate to find out why. They said that guy now doesn't work for the company but since I am existing customer I have to go thru the customer experience department to get someone else to come out AND no one ever returns my calls. Worst COMPANY EVER! They did the same thing to my brother!

I’m a 70 year old Senior. I had sagging at the end of my hall, in my 3-BR ranch home. I got five other quotes, none of which suggests a problem with my foyer or kitchen. They sent out some 20 something young man -that clearly did not know what he was doing to complete my main beam replacement project. I mentioned to David (the 20 something) and his assistant IMMEDIATELY, that my kitchen cabinets had pulled away from the wall and the foyer was tilting. Several times. He assured me that he would run the beam right up under the kitchen between the kitchen and the foyer, to the garage door —to correct it! I had an intense disagreement with him when he tried to leave and did not make any attempt to correct the damage. The damage they had caused. I used my burial money to correct this sagging in the hall-and they left me with a huge problem with my foyer and kitchen that WASN’T THERE BEFORE, that they caused, & knew they caused. Indiana foundation, now Groundworks, sent Blake to my house under the guise of completing my first adjustment to the main beam, and as I had instructed them, to formulate their repair project based on a certified Home Inspection Specialist that I had hired to let me know what, specifically, Ind Found. should do to correct the serious problem they created. They promised to schedule the repair work at that time, but have ghosted to me ever since coming to see the damage they caused and formulate the repair. I have not been able to get in contact with them since; I’ve left numerous v-mails and texts. They have no integrity towards my project and nor will they have ANY integrity towards yours.

I know this is a book, but please read before contacting them. I don't consider this project completed but it was the only way that I could write a review. We still have 1 major issue that I can't get them to fix. I was stupid & paid because they said they would be out to fix the encapsulation. Double stupid because I trusted them. 3 months - still not fixed and now we have water in the crawlspace. Phase 1 took 11 days instead of 3 - a lot of crawlspace work (broken water pipe that they did not break.) Phase 2 was and still is a disaster. Scheduled for 13 - took 34 days. New subflooring (2 - 4 ft) was needed on all outside walls, a main beam, jacks.. We still have unlevel floors, we have uneven matching between new and old subfloor (+ other issues). The project manager did fix some of the issues. It took 7 weeks (renters living in the garage, rent free because that was fair), to complete and fix some of the issues. But the wall encapsulation is still laying on the ground - in water.

They were very fast and professional. Completed the job early and looks great. Will use them in the future

Re: Indiana Foundation Services problems; Be aware that they did not finish the job at my house as they claimed. Because I cannot get into my crawl space, I wasn't able to check the work done last Sept. They were to pull old drains, retrench and completely place new drains (tiles), also add a couple jacks and 2 new sump pumps. Late this past winter, I noticed a light on in part of my crawl space through the floor where the furnace drain goes through (not seen from the crawl space door due to a foundation wall). When they came out I also mentioned that I heard one sump pump working but never heard the other one. After checking, he said there was water in the crawl space near my garage (this was the only place water had been seen PRIOR to the work being done). I kept waiting and calling and IN Foundation kept saying they were waiting on a report from this guy. They finally sent out someone else. He found that not only had about 43 feet of drains never been put in, but the second sump pump had never had electric hooked up. Later I found the electrician had only been told about one sump pump from IN Foundation. I also have found that since they turned out the light in the crawlspace, the first sump pump no longer seems to be working! They are supposed to all come out this month to complete the $19k worth or work that was supposed to have been done and I have asked for them to include an engineer to be sure the work is done and completed correctly. There should have been someone who should have been checking the work done. I sent Groundworks a letter and never heard from them. Not feeling very confident about the work yet to be done and am questioning whether I even needed those jacks. Trust lost.

From the initial quote by Jon to the work completed by Nick and Mike, my experience with Indiana Foundation Service has been easy, accommodating, and top notch. Everything was done as discussed in an efficient manner. I am very happy with this company and would highly recommend IFS.

We want to thank Justin Gardner of Indiana Foundation Service. Our large back room had a huge crack in it and the floor was badly uneven. Justin inspected the problem inside and out, took a lot of time to explain it to us very clearly, and even showed us videos of how Indiana Foundation Service uses push piers to lift the foundation, and once it is in place, pulls the inside floor up to level. I can't say enough about Justin, who was the very definition of professionalism. He explained the problem and the process for fixing it so clearly that my wife and I both understood it. He gave us an incredibly fair estimate of the cost--to our relief--and scheduled an appointment. I can't begin to tell you how grateful we are to Justin. A total professional and a truly nice and decent man.

Job well done

We had a leaning retaining wall by our walkout basement. We were very concerned that it might fall over and was no longer stable. I called Indiana Foundation Service and got a representative out the next week. He went over the issue and the solution thoroughly with me. We signed the contract and a month later we had some awesome workers come out to our house. Charles, Brandon, and Kyle worked 2 days to dig, brace, and make sure our wall was level/plum. I cannot recommend this company and this crew enough! We were completely satisfied with the outcome and the whole process. If you have any foundation or structural issues, do yourself a favor and call Indiana Foundation Service.

Am so pleased at how this project turned out and how well the structural crew worked. Devon J did such a great job (as did Woody and Gus). All were so patient with us, answering all our questions and explaining what they were doing. It was really fascinating watching the whole process and we are so please with the results, And so thankful they were able to fix the problem! Thanks much to the whole crew!

Am so pleased at how this project turned out and how well the structural crew worked. Devon J did such a great job (as did Woody and Gus). All were so patient with us, answering all our questions and explaining what they were doing. It was really fascinating watching the whole process and we are so please with the results, And so thankful they were able to fix the problem! Thanks much to the whole crew!

Andrew P, Dakota B, and Kyle M worked on adding a new drainage system to our basement. They were polite, friendly, and very professional. They did an absolutely AMAZING job!!! Job site was cleaned when they left and they even helped carry out some extra trash I had (not part of the job - but they were happy to help). I highly recommend this crew!!!

While no one wants to have to deal with foundation issues, Indiana Foundation Service made the process as painless as possible. From our free estimate to the end of the work, we couldn't be happier and feel better about the integrity of our home. CJ and Brandon were our assigned crew to install our gutter drain, sump pumps and dehumidifier. They kept us informed throughout the process and treated our home with the same respect that they would their own. They were very professional, knowledgeable and paid attention to every detail. While I hope to never have to use their services in the future, I would not hesitate to recommend them to anyone who has issues with their home's foundation.

Had an $8k drain installed in our basement. Within a week it was failing and water was still penetrating their system. Was told by install team that it was due to concrete not being cured. Had drywall reinstalled out of pocket. Now 90 days later the system is continuing to fail. They do not want to cover the expense to replace drywall in order to correct the failed install. If a system has failed twice within 90 days, it is an issue with the install. The customer should not have to pay for them to fix their mistake.

Had an $8k drain installed in our basement. Within a week it was failing and water was still penetrating their system. Was told by install team that it was due to concrete not being cured. Had drywall reinstalled out of pocket. Now 90 days later the system is continuing to fail. They do not want to cover the expense to replace drywall in order to correct the failed install. If a system has failed twice within 90 days, it is an issue with the install. The customer should not have to pay for them to fix their mistake.

Eric and Steve were both punctual and courteous. Their work was thorough and completed in a reasonable amount of time.

Solid professional advice and service.

Ricky Christie did our annual inspection and was professional and thorough. He found an issue in a support beam and made us aware and wasn't pushy and demanding we sign something right now to get it fixed. We are waiting on the estimate and will decide from there. Indiana Foundation does a quality job.

I am disappointed as a customer, veteran and law enforcement for the service received, the real lack of followup, the business practices and cost. A company should ensure the customer is happy over profits, the customer should not have a worker state to them the time of the job that an additional 1300 would be best and then have them put a paper in your face stating everything is fine when at that time you don’t know for sure.

BEWARE! I had Indiana Foundation come out to inspect my crawl. They told me that I had no drainage tile around the perimeter of my crawl, water in the blocks, very high humidity and that the tile coming into my EXISTING sump pit was dry and just ran to the middle of my crawl and the builder hoped the water would collect and run into the sump pit from there. He quoted tile work and a new triple sump pit for $12,500. He also quoted a dehumidifier and encapsulation for $15,000. I agreed to the tile work and new sump pit but asked if they would add the dehumidifier. I was told they would NOT add a dehumidifier without encapsulation. They scheduled the work, and the guys who showed up to do the work were great. On time, friendly, and got right to work. After about an hour they knocked on the door and said they dug down a long section along the inside of the wall and that I DID have tile, it was installed correctly, and working. They suggested going ahead and putting in a new pit and connecting the old tile to it and that they would remove the cost of the tile. Another knock at the door and they told me they were supposed to ask if I wanted to add a dehumidifier. I told them I did not want to do the encapsulation so no. They said I did not have to do the encapsulation. They would add it without it??? I told them what their inspector said, they called their boss and said he said it was okay. We had a new wood floor put in our house and humidity was a concern, so I said go ahead. After the fact I began to feel like I was maybe sold a bill of goods. Like they were looking for any way to get the price of the job back up. I had tile, and I had a working sump pit but was told it was all defunct. I think now after talking to some other companies that maybe I did not need any of it at all (except the dehumidifier). I also thought it was also suspicious that I did not receive a call after the job was finished or even a request for a review. Get a second opinion from this company.

Quick to respond, schedule work, and complete.

The dehumidifier placed in the crawl space was installed in the incorrect place according to IN Foundations' own diagram prompting me to research further. The price charged is more than 3X a comparable unit. After installation the company has been non-responsive after 9 calls and 2 written correspondence complaints. I would never use this company again. I am a reasonable consumer who will go through the proper channels for a correction, but this has been a total nightmare and complete ripoff. Lack of response and the overcharging proves this company does not care about the consumer once they have been paid.