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Ingersoll Flooring, LLC
Laminate Wood or Stone Flooring Installation, Laminate Wood or Stone Flooring - Install, Luxury Vinyl Flooring Installation (Materials Provided by Consumer),
About us
We are a family owned and operated company, with over 30+ years of experience. We pride ourselves on the quality of our work, as well as our commitment to outstanding results. We look forward to building lasting relationships with our clients and guarantee your satisfaction. Ingersoll Flooring is Insured for your protection. Call us today!
Business highlights
Se habla espanol
Emergency services offered
28 years of experience
Memberships & Affiliations
Certified Flooring Institute
Services we offer
All hard surface flooring, Flooring Experts, Hardwood, Tile, Ceramic, etc. , Laminate Wood or Stone Floor - Install, Tile: Ceramic and Porcelain - Install, Tile: Natural Stone (Granite, Marble, Slate, Quartz, etc) - Install
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.718 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 89% | ||
| 6% | ||
| 0% | ||
| 6% | ||
| 0% |
Filter reviews by service
Showing 1-18 of 18 reviews
Rick F.
May 2025
Laminate Wood or Stone Flooring - Install
They were called to see about cutting a tile for me,no saw avalible they cut and glued down tile at no chg. Highly reccomend,prfessional and do good work!
L. B.
Oct 2021
I hate to write this review, but since I read reviews before making decisions like hiring a contractor, I wouldnt want someone to experience what I did without at least some advance warning. The Pros: Mark (and Patrick) are really affable, likeable people. Mark does good quality work when he self performs. Work was modestly priced and Mark was transparent about the costs. The Cons: I break these into three categories with specifics for each: timing/schedule; management/communication; and quality of work. #1: Timing/Schedule: Mark estimated this to be a 1.5-2 week project. It instead stretched to 5 hugely disruptive weeks to reach the 85% mark for what was not a large project. Mark said that he wanted to order all materials, so I provided an extensive spec list with links about 6 weeks ahead of project start. Nothing was ordered in advance, and the crew spent hours scrounging for products all over town. Some items were not ordered even during the 5 week project, and I was even told that the bathroom vanity Id specified was discontinued (not the case, as I ordered it after realizing this was inaccurate, and there was plenty of stock). I could have ordered everything in advance, saving days of wasted time. #2: Management/Communication: While communication started well, as the project got further off track, more and more promises about timeframes were broken. After reaching that ~85% mark at 5 weeks, despite repeated attempts to reach Mark and Patrick to finish the job, and one vague response after multiple contact attempts, I gave up after 3 weeks. I had to hire another GC to finish the work and remedy construction errors. It appears that Mark and Patrick are separating their businesses, and I believe my project suffered during this transition. While understandable, clear roles and responsibilities are crucial for a transition like this, and a client should not have to suffer due to family dynamics. #3: Quality of Work. When Mark is self-performing, he does really good work. Like many contractors, hes had trouble finding crews, and the quality of work by every other person was sub-standard. Nothing was protected in advance of work; tools and drinks were set on expensive (unprotected!) furniture, and I had to hound multiple times to get basic dust and floor protection in place. There were significant structural oversights that could have resulted in a LOT of damage had I not brought them up. A lot of work needed to be redone, and in doing so, more damage was done to furniture, walls, and rails. The second GC I ordered had to redo work, and I also had to hire another electrician to redo work that Marks sub didnt do properly. Neither Mark nor Patrick would not provide follow up contact info for me to bring in their sub to remedy his work. In summary, a lot of promises were made that were not kept and the project was an enormous source of stress and disappointment. I believe that this company should focus on smaller projects, with fewer clients, and retain someone to do all project management work.
Response from Ingersoll Flooring, LLC
"This is in response to reviewer 456321. There are a few discrepancies we would like to add to this review. #1: we were operating on a job site still with uncertainties of Corona Virus. All purchases for material, tile, shower glass, vanity were discussed between owner Mark Ingersoll and the customer, customer was to order all material she had found and wanted and have all material delivered to Jobsite, not Ingersoll Flooring. Ingersoll Flooring was to assist in finding all material but ultimately was Customer responsibility to order all material and have it delivered to home. Sorry to say that did not happen. In return when job started those things were extremely difficult to find because the owner did not order what they wanted for the Jobsite. #2: Ingersoll flooring went above and beyond the scope of work for Ms. Bartlett job. For example, the basement had flooded due to some extreme weather. Ms. Bartlett was upset and accused Ingersoll flooring of flooding her basement. Patrick was there until midnight helping with issues of flooding. The reason for flooding in the basement was due to multiple sumps pumps not working. But Ingersoll flooring (Patrick) stayed until midnight to assist with the issue to help Ms. Bartlett. None of this work was ever in scope with Ingersoll's bid or anything, we helped customers out but had nothing to do with the unforeseen weather. Ingersoll Flooring did not charge for time or for all these extras. Ingersoll Flooring did not have anything to do with flooding of the basement, it was found that the sump pumps in the basement were not working. #3 Furniture: furniture was addressed multiple times; the customer did not want to move furniture or pay to have furniture moved. Furniture was covered with 16mil plastic due to the customer not wanting to pay for any furniture removal even though these areas were instructed to her as construction areas. Some things on this review we have no idea what the customer is talking about, and we apologize she is having problems. We apologize to the customer for her feeling that she needed to write a review of this. As business owners we take our jobs very seriously as far as Mark and Patrick this is a father and son company. Due to Corona Virus, we were instructed to possibly separate companies due to Corona Virus and operating standards and comply with any and all Covid changes to companies. our company had to adhere to any and all government mandates and this left a strain on many business owners and suppliers. Corona Virus was hard on everyone, many companies did the best they could due to circumstances Our company has been in business for a very long time, over 30years to be exact and we always try to go out of our way for customers. We are sorry that the timing with Corona Virus and her Jobsite coincided. But we had to follow all rules and regulations due to pandemic to ensure the safety not only of the customer but also to our employees? safety and anyone who works for Ingersoll flooring. Those safety nets are non-negotiable as the safety of our customers and our employees are our number one priority and we will not jeopardize that. Our other reviews and repeat customers are a blessing for us to have. Again, we apologize to customer for issues she had, we stand behind our integrity and hard work. Our work will speak for itself and always has."
Dale F.
Mar 2021
Patrick, Javier, and the whole team were great to work with from start to finish. They came in and redid our master shower and tile around the tub. Everything was done within a week. The shower and tub tile job looks great. They even got compliments from the shower door installers for making their job easy. I would absolutely use them again.
Dan S.
Feb 2021
Mark and Patrick are second to none. Easiest contractors to work with. Massive value and first class service every step of the way. Winners Win. They had 2 magnificent helpers, Eddie and Javier. Id hire them a million times over.
Katie P.
Jun 2020
Mark was incredible to work with. He was very professional, communicative and hard working. He was able to walk me through my bathroom remodel from start to finish and I couldn't be happier with the results. I decided last minute to lay shiplap and he was very flexible with my change of plans. I very highly recommend Ingersoll Flooring and plan to use with another project in the future
Adam
Oct 2019
Very satisfied. -Adam V.
Jim
Oct 2019
They listen to your needs, open minded and easy to work with. Reliable and punctual.
Brent
Oct 2019
Mark and Patric did fantastic work, great price on time and highly recommended.
Bob
Oct 2019
Steward
Oct 2019
The owner is very detailed and he's always on time!
Chuck
Oct 2019
Mark and his son Patrick were always on-time, they always kept me informed on any issues that arose, they are professional, reliable, and trustworthy
Alex
Oct 2019
Hard working!
Kevin
Oct 2019
Very Professional!
Chris
Oct 2019
Angela
Oct 2019
Very Happy with them.
Kim
Oct 2019
They are a great company to work with!
John H.
Oct 2019
Thomas S.
May 2018
Mark gave us a very fair bid for the carpet install. His worker was on time even a little early to get the job started. Work was completed extremely fast and you could tell the installer knew what he was doing. Area was left clean and ready to go. I would recommend him for jobs both small and large.
Licensing
State Contractor License Requirements
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FAQ
Ingersoll Flooring, LLC is currently rated 4.7 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 8:00 AM - 1:00 PM
Sunday: Closed
Ingersoll Flooring, LLC accepts the following forms of payment: CreditCard
Yes, Ingersoll Flooring, LLC offers free project estimates.
No, Ingersoll Flooring, LLC does not offer eco-friendly accreditations.
Yes, Ingersoll Flooring, LLC offers emergency services.
No, Ingersoll Flooring, LLC does not offer warranties.