Innovative Comfort Systems, Inc.

Innovative Comfort Systems installed the hydronic heating system in our new hi-end custom house in Leschi/Seattle 5 years ago. We had been having intermittent flash cold-water issues during showers that were unexpectedly occurring, despite annual service. The company honored their work and provided us with an entire new heating system at no cost to us. They stood by their work, and provided exceptional quality service to us. They showed up on time and did the work they said they were going to do. I would recommend this company to anyone looking for heating/air conditioning installation or service. So refreshing to deal with a company like this.

The true test of customer service actually happens when something goes wrong. After the initial installation there was a small leak, which they quickly came out to fix...it was a simple tightening of a connection. Very responsive and professional.

hard working and kind

From their initial visit, installation options, estimates, schedule to actual installation of 3 indoor and 2 outdoor split A/C units - they were throughout professional, great listeners, and truly innovative (true to their name!) to find routes in our century old home with minimal disturbances.

Okay. I don't think there's enough characters to accurately describe what a phenomenal experience it was working with this company. They were the 3rd of 3 contractors we had out to give us an estimate to install a heat pump. They we're much more knowledgeable and less "car salesman-like." Not pushy at all. They vetoed the ideas other company had of putting the outside unit under the deck "so it isn't noticeable." That, they said, would blow hot air up onto our deck on hot days. Hmmm... that doesn't sound ideal, and showed they were thoughtful. The space where the air handler needed to be installed was small. This is where they REALLY earn their name, "Innovative." Other companies recommended multiple big, ugly ventless units that wouldn't cool the entire house. But these guys said, you have vents! We can make this work! And, they did! We were given 3 options and as it's such a big decision, we agonized over which was the best, but they very patiently answered question after question from email after follow-up email, until we were confident with our choice. They offered to donate our slightly used furnace to someone in need. We really appreciated that. It made us feel better about our decision to replace it. When the heat pump was installed, they checked in to assure everything was working well. When i thought there was a problem, they quickly came out to look at the "problem," even though my unit is one that took time to "learn." And when the hot weather turned warm, they checked in AGAIN. Like, honestly, every company could take lessons from this one. I've NEVER experienced customer service quite like this. It's exceptional. Truly outstanding! We have been so, so, so comfortable in our home and never once regretted our decision to buy the heat pump. And guess what? Even running it 24/7 through the hot summer and cool fall, our electric bill has dropped in comparison to the sane time last year. IT'S paying for ITSELF!! CALL NOW!!!

They were very professional and polite.

They were prompt and professional. Very easy to deal with and I am very happy with the work.

Overall the experience was great. The sales representative, (Thomas N.), was excellent. He did an awesome job at selling me what he promised at the cost he quoted me, and the HVAC system works at expected. The installer did a great job as well. He was courteous, friendly, and very qualified for the work. He wasted no time at installing the system and getting it running. I would recommend Innovative Comfort Systems to anyone who might be looking for an HVAC system. By far I got the best value for the money. Thanks, Eliot C.

Excellent service, vast knowledge, and not hot to sell you something you don't need. I worked with Thomas Ngo and team to have an air purifying system installed, and I couldn't have hoped for a better transaction. Innovative Comfort folks were on time, ready to work, and super friendly. Also, they were clean, which I like. There's almost nothing more aggravating than a service company representative (plumber, HVAC, electrician, etc,) who looks like they just crawled out from under their truck coming in and walking away leaving black hand-prints on the walls. Very conscientious of the homeowners property. Our cost was exactly as quoted, and the equipment works as advertised. After having the air purifying system (Air Scrubber) installed, we were so impressed with the company we called them when we needed a water heater replacement. Same level of service, same consistent pricing, same cleanliness, same great customer service. I highly recommend Thomas Ngo at Innovative Comfort Systems...He's a great representative for a great company.