Innovative Septic Solutions

He was very responsive.

Responsive and honest.

Innovative Septic Solutions got a truck out to us within the hour and went above and beyond to fix our septic plumbing issue, digging under our deck in the cold, wet muck and repairing 100 year-old piping. Excellent professional work and got us up and running the same day, late on the Friday of a holiday weekend. Truly impressed with the work and the rates were very reasonable to boot.

Needed nearly $4000 worth of work done only 4 years after a brand new system was installed, ghosted by Bob and electrician. Bob worked really hard removing an old system and installing a new one and there were complications and issues along the way that he was able to work through. He was pleasant while he was here. Unfortunately the electrician showed up once to look at it and he never came back. Bob responded once and said heâ d contact the guy but I never heard back. I called several times, left messages, sent emails, but I was ghosted for years. Had Kent Clean Septic pump it 4 years after the install. The pump separated from the pipe so the pump station never drained and the alarm wasnâ t connected. I thought the mild flooding in my yard was from the rain but it went away as soon as I got it fixed. Iâ d still rather work with him than Septic Designs of NH but thatâ s not saying much.

They performed above expectations.

Bob was great and came out right away to test our current septic system and also create plans for an updated system for when our current system fails (due to a new construction attached 2 bedroom ADU). He was always available by phone or text, even when I needed answers to septic questions during our town meeting to get permission to build the ADU! He is friendly, intelligent, and available for any needed septic assistance. I would definitely recommend Innovative Septic Solutions.

They were very good coming out to look at the job the problem was that Bob the man I spoke with works with another company that does the work .Job was done, Installed the wrong size line.They did return to make it right. Job was done to my satisfation but the comunication needs to be better.

We were extremely impressed by Bob and his crew at Innovative Septic. They replaced our septic system on a state lake which required engineered plans and state and town level approvals. Bob got us through the approval process effortlessly, he really knows what he’s doing. Their installation happened in a timely fashion. Under 2 weeks start to finish. The work crew were professional, courteous, hard workers. We would hire these guys again in a heartbeat. I also wanted to note that we called 8-10 companies before hiring Bob. His prices were fair, right on target for the project (since we could compare to other quotes) but it was his professional and kind personality that made us want to work with him. He went out of his way to explain the details of the project and put us at ease. And he was personable all along the way.

Innovative Septic Solutions is very professional and efficient. Bob's crew installed our new septic system in three days. Excellent job, thanks!

Did a good job, much lower price than other estimates, couldn't make it the first time we scheduled and had to call them to remind them