Innovative Septic Solutions

I was selling a 71 year old home and the inspection revealed a failing septic system. I had called another company as well as Bob snd had opted to use the other company which was local in Merrimack. Sadly I was told it would be 6 to 8 weeks. I could not wait that long since the house needed to be sold before winter. I called Bob and he began the same day! He explained he was also an engineer and could do the required septic design himself. He was able to have the entire job done in 2 weeks and we had a contract to sell before he finished. He was a delight to work with and I woukd recommend this company without any hesitation.

Great job, easy to deal with; honest pricing and quality work.

Our new construction home in Gilford, NH will not begin until spring 2025. Bob?s professionalism, solid experience and in-depth knowledge of septic systems and sitework became readily apparent at our initial on-site meeting. Bob provided multiple options which included a state-of-the-art type installation approved by the state of New Hampshire that very few other companies are offering. In addition, Bob is very well connected and a wealth of knowledge in all areas of the building process. We look forward to working with Bob and Innovative Septic and Site Solutions on installing the septic system, site work and many other items. I highly recommend Bob! Sincerely, Dave Kxxx Gilford, NH

He was very responsive.

Responsive and honest.

Innovative Septic Solutions got a truck out to us within the hour and went above and beyond to fix our septic plumbing issue, digging under our deck in the cold, wet muck and repairing 100 year-old piping. Excellent professional work and got us up and running the same day, late on the Friday of a holiday weekend. Truly impressed with the work and the rates were very reasonable to boot.

Needed nearly $4000 worth of work done only 4 years after a brand new system was installed, ghosted by Bob and electrician. Bob worked really hard removing an old system and installing a new one and there were complications and issues along the way that he was able to work through. He was pleasant while he was here. Unfortunately the electrician showed up once to look at it and he never came back. Bob responded once and said heâ d contact the guy but I never heard back. I called several times, left messages, sent emails, but I was ghosted for years. Had Kent Clean Septic pump it 4 years after the install. The pump separated from the pipe so the pump station never drained and the alarm wasnâ t connected. I thought the mild flooding in my yard was from the rain but it went away as soon as I got it fixed. Iâ d still rather work with him than Septic Designs of NH but thatâ s not saying much.

They performed above expectations.

Bob was great and came out right away to test our current septic system and also create plans for an updated system for when our current system fails (due to a new construction attached 2 bedroom ADU). He was always available by phone or text, even when I needed answers to septic questions during our town meeting to get permission to build the ADU! He is friendly, intelligent, and available for any needed septic assistance. I would definitely recommend Innovative Septic Solutions.

They were very good coming out to look at the job the problem was that Bob the man I spoke with works with another company that does the work .Job was done, Installed the wrong size line.They did return to make it right. Job was done to my satisfation but the comunication needs to be better.

We were extremely impressed by Bob and his crew at Innovative Septic. They replaced our septic system on a state lake which required engineered plans and state and town level approvals. Bob got us through the approval process effortlessly, he really knows what he’s doing. Their installation happened in a timely fashion. Under 2 weeks start to finish. The work crew were professional, courteous, hard workers. We would hire these guys again in a heartbeat. I also wanted to note that we called 8-10 companies before hiring Bob. His prices were fair, right on target for the project (since we could compare to other quotes) but it was his professional and kind personality that made us want to work with him. He went out of his way to explain the details of the project and put us at ease. And he was personable all along the way.

Innovative Septic Solutions is very professional and efficient. Bob's crew installed our new septic system in three days. Excellent job, thanks!

Did a good job, much lower price than other estimates, couldn't make it the first time we scheduled and had to call them to remind them

Satisfied with the final product.

No one wants to replace their septic system, but if you need to â ¦. Call Bob. From begging to the end of the job, he made the process painless. He explained everything, how the system works and gave us options to fix the old system or replace. His crew was great, arrived when he said they would, worked quickly and left my yard/lawn in better condition then before the work started. Great company , great serviceâ ¦. Thank you!

Bob an company were great. The best price, the best service, and a friendly courteous crew. These guys are the best.

Bob and his team were incredibly responsive and very professional. Not only did they diagnose the issue but worked to get the system replaced in days not weeks. Amazing!

Bob did an awesome job, both on time and on budget! I highly recommend his services if you are in need of Septic repair/replacement.

We were impressed that Bob showed up at our very first meeting with the plans for our existing septic system from the town. He was very prepared to talk about what we needed done. He was very knowledgeable and discussed possible options. He worked with us on the design as we did not wish to cut down a tree, so he moved the system away a bit. We were very comfortable working with him.

Start to finish a total professional

Rainy weather kept him from getting to us as soon as we would have liked. Being courteous, he didn't want to cause excessive damage to us or others. We understood that. When he was finally able to come, he was logical and very professional. He's a good guy who knows his business. We're lucky to have hired him.

I hired Bob to do the septic replacement because he was very personable and helpful in the beginning and I even told him that before he started the job. However, after the deposit, I did not quite feel the same and I think it was because I was in the process of selling my home. My expectations for meeting deadlines was no longer the same as his and I felt the pressures of getting everything done before my closing. Felt like his work was more for the benefit of the new buyer than for me as he kept telling me not to stress out. Only saying this because I have been asked to respond after selling the home ten months ago, but remembering how I felt at the time. Quality of work was very good and price was much better than other quotes, just felt a little disappointment about the change in attitude as the process went along. Selling our home after 32 years living in it was extremely stressful in many respects. Probably would have felt differently about the outcome if the work was not directly related to the selling of our home.

Bob had to deal with quite a lot of curve balls on my property which required a significant amount of extra work, but still stuck to the same price we agreed upon. He seeded the lawn after, helped me out with my porch, and helped me resolve an issue I had with another septic company. Highly recommend.

Very professional service provided

Bob did a great job fixing the problem. He is very personable. I would hire him again if needed.