Integrity Pools

4.33 |18 Verified Ratings
Write a Review

Integrity Pools

4.33 | 18 Verified Ratings
Write a Review

214-453-3400

1263 North Plano Road
Richardson, TX 75081
Share
Your use of our services is governed by our Terms & Conditions

Profile
Integrity Pools


At Integrity Pools we are dedicated to being the industry leader in customer service, quality, integrity and dependability! We offer the following services: 1. Weekly Pool Maintenance and Equipment Repair 2. Pool Remodeling We welcome the opportunity to provide a free estimate for your pool renovation project.

Achievements

Learn how HomeAdvisor screens and approves their pros.

Service Area

  • Dallas
  • Arlington
  • Irving
  • Garland
  • Plano
  • Fort Worth
  • Lewisville
  • Denton
  • Richardson
  • Mesquite
  • Grand Prairie
  • Carrollton
  • Haltom City
  • Fate
  • Keller
  • North Richland Hills
  • Frisco
  • Flower Mound
  • McKinney
  • Rowlett
  • Allen
  • Hurst
  • Euless
  • Grapevine
  • Rockwall
  • Terrell
  • Balch Springs
  • Bedford
  • Coppell
  • Crowley
  • Mabank
  • Southlake
  • Justin
  • Aubrey
  • Wylie
  • Colleyville
  • Addison
  • Anna
  • Forney
  • The Colony
  • Seagoville
  • Lake Dallas
  • Sachse
  • Princeton
  • Argyle
  • Little Elm
  • Royse City
  • Sunnyvale
  • Melissa
  • Crandall
  • Roanoke
  • Celina
  • Kaufman
  • Pilot Point
  • Azle
  • Farmersville
  • Prosper
  • Sanger
  • See All >

Services Offered

Swimming Pools
  • Swimming Pool Remodel

Areas of Expertise

  • Pool Remodels
  • New Pool Construction
  • Service and Repair

Product Brands Used

  • Hayward
  • Intermatic
  • Jandy
  • Pentair
  • Raypack

Quick Facts

Business Hours
Monday:
8:00 AM to 5:00 PM
Tuesday:
8:00 AM to 5:00 PM
Wednesday:
8:00 AM to 5:00 PM
Thursday:
8:00 AM to 5:00 PM
Friday:
8:00 AM to 5:00 PM
(Please call to confirm)
  • Warranty Offered
  • Free Estimates
  • Credit Cards Accepted
  • Bilingual

Credentials

In Business Since: 2009
Memberships & Affiliations
  • Association of Pool and Spa Professionals
Screening
HomeAdvisor Screened. View Details

HomeAdvisor allows Service Professionals to post information about themselves and their business on their profile. HomeAdvisor does not review or verify the information or representations set forth in those profiles, as they are self-reported by the Service Professional.

HomeAdvisor verifies state-level licensing where applicable - note: some states require local or county level licensing and you should verify whether or not your pro is properly licensed.
 

Photos
Integrity Pools


My Work
4 Projects
HomeAdvisor: The nation's largest network of screened and rated pros.

Ratings & Reviews
Integrity Pools

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
Write a Review
Showing 1-10 of 18
  Page 1 of 2
Sort by newest   Date ▼   Rating  
5.0   |  
Misty at the office sent Grant for my pool repairs. Not only he correct the previous repair attempt (from another company) he was also able to order the part and make the repairs quickly. Grant was exceptional, he did everything he said he would do and more.
Was this review helpful?  
5.0   |  
Review by in Plano, TX
pooll maintenance is absolutely perfict.
Was this review helpful?  
5.0   |  
Review by in Plano, TX
As a consumer, it is always hard to find a company you can trust and recommend to others. I have used Integrity Pools for the past few years ever since they remodeled our pool. They have been fantastic in everything I have needed them to do, but today they have completely exceeded their past exemplary service. I had a company come out and tear out all the trees/shrubs in my backyard. I knew there would be some debris in my pool when they were done, but I did not realize how dingy my pool was going to look afterwards. I ran my pool cleaner 2x and after each cleaning the nets were full of mud. I ran my filter as well, but the water and dirt just were not cleaning up. I called Integrity and asked them if they could come look at it and see what they could do. I told my wife that we might have to drain the pool, clean it and then acid wash it because it looked that bad. That was my opinion, not anything that Integrity told me. I have 2 daughters and I told them it might be a few days before they can swim again. When I woke up this morning, I went out to check the pool to see if my tech Josiah had come out yet. Yes, I know my tech s name because he is been assigned to me for a long time. My dogs even know Josiah. Josiah has always been careful to make sure and close the gate after he comes and goes to make sure my dogs do not get out. He always leaves a nice note when he is done. Today, Josiah out did himself. My pool looks like there was never any dirt in it. I cannot express how grateful I am that I use Integrity Pools/Josiah for all my pool needs. Josiah completely exceeded any/all expectations that I had about what my pool was going to look like today. I highly recommend Integrity Pools.
Was this review helpful?  
5.0   |  
Review by in Plano, TX
Convenient, timely service at at fair price.
Was this review helpful?  
4.5   |  
Review by in Dallas, TX
Was this review helpful?  
1.0   |  
Review by in Bedford, TX
I had a difficult time judging how many stars to select because some of the quality of work was good by some of their (sub-contractors) and I emphasis sub-contractors because they have very few of their own employees working on our project. As far as Integrity's customer service this was difficult to rate as well because they are all very personable and friendly. They "talk" a lot about their name "Integrity" saying it all, however, that is where it ends because they did NOT stand behind not only the shoddy work done on our tanning ledge and the spa, but they did damage to the functionality of the spa as well. There was significant staining in the plaster which resulted in them having to do many acid treatments and then had to follow up with "soda ash treatments" which corroded and damaged our only 3 year old motor (which we had replaced by another company). NOTE: We not only have documented proof of this complaint, but we have a date by date document with pictures, texts and emails with this company showing how we tried to get these issues resolved. We thought we did our research on this company (even checked the BBB and they had a rating of A+ at the time). So we thought we would file a complaint with the BBB for help in resolution. We found out from them that they do NOT verify their reviews and Integrity Pools would NOT respond to their two requests for response to our complaints. Because of this fact the BBB has lowered their rating to a C+. This fact should NOT be ignored by anyone considering Integrity as their Pool remodeling company! We do not wish for this to happen to any other homeowner so we have created an email account called INTPOOLReview@gmail.com, in the event anyone would like to see the complete review including pictures. If not here is the list of things that went wrong on our project: 1. Stones delivered wrong color and wrong cut 2. Spa jet cutouts were jack hammered out and were three times the necessary size and were not smooth ...very unprofessional looking. 3. Water jet pressure greatly reduced after the pool was put together 4. Significant staining throughout pool. 5. Tile unevenly installed 6. Tile not protected while spraying plaster so grout has plaster in it. 7. Mis-calculation of chemicals to get out staining caused permanent damage to pump and motor so had to have that replaced. 8. Caulk between coping and decking all around the pool was mis-matched. Please note that while some of these issues above did get resolved EACH AND EVERY one of them was caught but us (the homeowners) and not by Integrity Pool. When I asked why a project manager or David (the salesman who told us he would be checking on things and NEVER once did unless we called them out about an issue) I was told they did NOT employ a project manager. It was not until the very end of the project that we were told they "hired one part time". It is also very noteworthy to advise any one who hires Integrity Pool

2 of 2 users found this review helpful.

Was this review helpful?  
5.0   |  
Review by in Plano, TX
Integrity Pools has been great to us through every step of our remodel. From sales through checking up with us a couple of weeks after the our pool was complete. They were is constant communication with us through the process and the end result couldn’t have made us happier. Our pool is beautiful now and we can’t wait to use it!
Was this review helpful?  
4.5   |  
Review by in Arlington, TX
We had a few bumps in the road during our pool remodel but the own of Integrity came to our home and then correct the bumps and we are very satisfied with the overall remodel.
Was this review helpful?  
4.5   |  
Review by in Arlington, TX
They did a very good job. They were on time and very responsive. Top people to work with.
Was this review helpful?  
0.5   |  10-07-2017
Review by Ha A. in Grand Prairie, TX
no good
Was this review helpful?  
Showing 1-10 of 18
  Page 1 of 2

Seal of Approval

What is the screening process that Service Professionals go through in order to become members of the HomeAdvisor network?

  1. Verify Trade License
    HomeAdvisor checks to see if the business carries the appropriate state-level license.
  2. Verify Insurance
    As a part of our screening process, we encourage professionals to carry general liability insurance. We require coverage for hundreds of services.
  3. Verification of State Business Filings
    For business types that require a Secretary of State filing, we confirm that the business is in good standing in the state in which it is located.
  4. Criminal Records Search
    HomeAdvisor uses 3rd party data sources to conduct a criminal search for any relevant criminal activity associated with the owner/principal of the business.
  5. Sex Offender Search
    We confirm that the owner/principal is not listed on the official state Sex Offender web site in the state in which the owner/principal of the company is located.
  6. Bankruptcy Search
    We use 3rd party data sources to check the history of the principal/owner of the business for bankruptcy filings by or against them.
  7. Legal Search for Civil Judgments
    We use 3rd party data sources to check the principal/owner of the business for state level civil legal judgments entered against them.
  8. Liens Search
    We use 3rd party data sources to check the principal/owner of the business for liens placed against them.
  9. Identity Verification (SSN)
    HomeAdvisor verifies the social security number(s) of the owner/principal for identity check purposes. This check applies primarily to smaller business entities.
  10. Identity Verification (Reverse Phone Lookup)
    We conduct a reverse business phone lookup to identify records matching the phone number information provided by the business.



NOTE: Member service professional information confirmed as described above may change or expire over time; while HomeAdvisor attempts to maintain accurate and up-to-date information, and confirms changes when notified, we cannot guarantee that profile and screening information is accurate. Therefore, we recommend that before working with a service professional you verify that information presented is still current and/or acceptable to you.
Please see HomeAdvisor's Terms and Conditions for a full description of how we screen Service Professionals

**Only for U.S. service professionals

Final Step - Confirm Your Appointment:

Confirm your appointment with on , - Change


Required
 
Required
Required
Required