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International Appliance Pro
Appliance (Major Electric Appliance) Installation and Replacement, Fridge, Freezer or Ice Maker Repair or Service, Appliance (Smaller Size) Installation and Replacement,
About us
Welcome to International Appliance Pro. We pride our company on reliability, great communication, integrity, and quality work. We strongly believe in giving our absolute best in all of our projects no matter how big or small. We are experts in our trade and will always keep you educated on your particular task or project. We look forward to earning your business! Sorry, at this time we do not accept checks.
Business highlights
Emergency services offered
14 years of experience
Services we offer
Appliance (Major Electric Appliance) - Install or Replace, Appliance (Major Gas Appliance) - Install or Replace, Appliance (Smaller Size) - Install or Replace, Washers, Dryers (Gas & Electric) Dishwasher, Central Air, Air Conditioning units
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.332 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 56% | ||
| 31% | ||
| 3% | ||
| 6% | ||
| 3% |
Filter reviews by service
Showing 1-25 of 32 reviews
Helen R.
Aug 2018
Fridge, Freezer or Ice Maker Repair or Service
The gentleman was nice, professional but he told me that my washing machine needed to be replaced, would cost almost the same to repair it.
Leah M.
Jul 2018
Fridge, Freezer or Ice Maker Repair or Service
Robert B.
Jul 2018
Fridge, Freezer or Ice Maker Repair or Service
Overall, my appliance (Samsung Refrigerator - water/ice maker inop) works now following International Appliance's visit. They quickly responded to my online request, ordered the replacement part, and were back the next workday for the repair. The part ended up being a contributing factor, but the issue was far more complicated than just a replacement part. The tech assessed the situation and had to run to the local hardware store to buy additional parts to remedy my issue (he had to run a new water line to my refrigerator as the old one was clogged and non-recoverable). He completed all repairs and left me with a functioning refrigerator. Only two issues I have which kept me from giving more stars was the payment App they used and the service fee. I paid via an App on the tech's phone (I believe it was PayPal). The App took a picture of my credit card and charged me (not the company) a $6 usage fee every time I made a payment. Since it was two separate days of work, there were two separate payments, which meant $12 in App usage fees that I paid, and not the business. I was only made aware of these fees at the completion of the day's work. I would recommend the company re-look their payment process and not charge the customer the App usage fee (or at least be upfront about it). The labor/diagnosis fee ended up being $139. The only price they ever quoted was a $50 service fee. $139 seems to be fairly standard among the appliance repair companies I contacted, and most are up front about it, but this company never quoted that fee (before or during the repair process, just at the final bill). Again, the work was completed in a timely manner and my appliance is now functioning. The tech was friendly and responsive, so overall a good experience.
Response from International Appliance Pro
"Thank you for your review, However each and every appointment call is notified of a $65.00 diagnostic fee, if the customer chose to hire us to do the work, they agree with the technician to have the work completed; each and every item is explained to the customer before any work is done, we absolutely can not quote you definitive price without an evaluation of the appliance. The labor is 139.00 on some repairs that is separate from the service diagnostic fee, there is also an option available to have our office to take the payment over the phone. Thanks again for the review, your concerns and suggestions will be forwarded to management. Thanks again!"
John M.
Jul 2018
Fridge, Freezer or Ice Maker Repair or Service
He came to fix my dryer, had to leave to go get another part, It was the wrong part. Then he said he would be there the next day at 10 am and didnt show up until 1pm.
Response from International Appliance Pro
"Thank you for the review, Sorry the tech didn't show up at the time agreed, management will be notified of this. Thanks again!"
Al H.
Jun 2018
Appliance (Major Gas Appliance) Installation and Replacement
They were courteous and efficient. They called regularly to keep me updated as to when they would arrive.
Response from International Appliance Pro
"Thank you for the review, Happy to hear you were pleased with our services!"
Zchong N.
Jun 2018
Fridge, Freezer or Ice Maker Repair or Service
Response from International Appliance Pro
"Thank you for the five stars rating!"
Stephanie B.
Jun 2018
Fridge, Freezer or Ice Maker Repair or Service
He was not able to correctly diagnose or fix the problem after 3 visits . I had to buy a new appliance I simply could not continue to go w/o a refrigerator any longer
Response from International Appliance Pro
"Thank you for your review. Sorry about your experience!"
Annamarie S.
Jun 2018
Fridge, Freezer or Ice Maker Repair or Service
The only problem I had was that they don't carry the parts on them and it took longer than stated, and was not comfortable paying for the job in full first and it taking a week to get the job done. But the tech was very nice and very clean.
Doug W.
May 2018
Fridge, Freezer or Ice Maker Repair or Service
Quick to respond, young tech was well equipped, very knowledgeable and the service was exceptionally reasonable/fair cost-wise - accurately diagnosed and repaired heating/gas solenoid issue with 10+ year old Kenmore dryer in a reasonable timeframe, exceptionally proficient and inclusive and courteous
Response from International Appliance Pro
"Thank you!"
Valarie M.
May 2018
Fridge, Freezer or Ice Maker Repair or Service
Technician was kind and personable but a little late.
Response from International Appliance Pro
"Thank you for your feedback!"
Aleshia H.
May 2018
Fridge, Freezer or Ice Maker Repair or Service
I chose this company because of the reviews, however, I have not recieved the same level of service as others. I had a very simple issue with my fridge - leaking water from the freezer inside the fridge. Schaine showed the first day, explained my issue and he walked me through the steps and told me the problem was resolved - the drain was clear. 2 days later I notice another puddle of water in the bottom of my fridge. I called the office and left a message- no answer. I called this morning and was told, he would return. At 10:13pm, not only did he not show up, he also did not call to say so. Hoping this review can get updated once he sees the low score and attempts to correct the issue.
Response from International Appliance Pro
"Thank you for your feedback, I apologize on behalf of International Appliance Pro staff, hopefully we were able to rectify the issue for you!"
Nathaniel S.
May 2018
Appliance (Major Gas Appliance) Installation and Replacement
Shaine was fantastic! I was running a bit late to meet him and he patiently waited for me to arrive. Once he looked at the gas range, he determined that a new nipple connector was needed since the delivery guys mistakenly took the old one with them. Luckily, he had extra with him and put my range together in 30 mins. Wasnt charged as high of a rate as I thought. He was polite, professional, and very accommodating. Would definitely recommend for a future appliance project.
Response from International Appliance Pro
"Thank you kindly for your feedback!"
Marlene J.
May 2018
Fridge, Freezer or Ice Maker Repair or Service
Wow, Schaine fixed the issue with the 17 yr old Hotpoint oven, on 5-15-18 He arrived at 3:30 pm reviewed my oven, gave the quote and I agreed. He then set his timer and he finished that job in about 1/2 hour and even had time after he finished my first concern to put freon in my ducan central air system. He comepleted both jobs with paperwork and recommendations and tips by 4:25pm!!!! Schaine is very knowledgeable, prepared, skilled and very polite and efficient. I'd definitely use International Appliance again if they have the same cabiber of service person as Schaine!
John M.
Apr 2018
Fridge, Freezer or Ice Maker Repair or Service
Shane was extremely personable and his work was great. My dryer works great now. I would definitely hire them again.
Eugene G.
Apr 2018
Fridge, Freezer or Ice Maker Repair or Service
Called for service at 9AM,and Schaine was here around 11AM. He then went to a parts house to get the the new fan,and was on his way by 12:30 !!! What more could I ask for ? Plus, Schaine was a pleasure to work with. I know who I will call the next time I need help !!!
Robin P.
Apr 2018
Fridge, Freezer or Ice Maker Repair or Service
Hard to get a labor rate in advance of visit.
Response from International Appliance Pro
"Thank you Robin. P Unfortunately the labor rate varies, due to the large amount of components within the appliance. We try to provide our customers with the most definitive answers as possible. We apologize that we were unable to provide you the information you were looking for. Thanks again for your feedback!"
Nicky D.
Apr 2018
Fridge, Freezer or Ice Maker Repair or Service
SCHAINE IS REALLY NICE TO WORK WITH-HE DETECTED MY ISSUE IMMEDIATELY AND WE ARE ON OUR WAY TO GETTING MY REFRIDGERATOR UP AND RUNNING NORMALLY-CALLS IN ADVANCE TO LET ME KNOW WHAT IS HAPPENING-A VERY GOOD EXPERIENCE AND A JOB WELL DONE-THANKYOU SCHAINE
Response from International Appliance Pro
"Thank you kindly, glad to know you had a good experience."
Freddy C.
Apr 2018
Fridge, Freezer or Ice Maker Repair or Service
The tech was 1hr late and did not have the parts to fix the problem. He said he would order and return with the parts and price and never heard from them again. I paid the tech the visit fees they asked for. I called the next day and talked to the tech about him ordering the parts and he said he would call me back and never did. Horrible!!!
Response from International Appliance Pro
"Mr. Ferdinand I apologize about your experience, we value our customers and want to make sure we try to correct this issue. However we have been trying to reach you for several days; regarding the arrival of your part, we also had one of our techs come back out to the residence, no one answered, we want to make this right and have your appliance back up and running, please contact us at your earliest convenience at (610) 465-7333. Sorry for the miscommunication and any inconvenience this may have caused."
John M.
Apr 2018
Fridge, Freezer or Ice Maker Repair or Service
The technician was very accommodating and also got the part the very next day that I needed for the repair. My dryer works great now.
Response from International Appliance Pro
"John. M Thank you for your review, we appreciate your feedback and happy to hear we were very accommodating!"
Teran T.
Apr 2018
Fridge, Freezer or Ice Maker Repair or Service
It was an absolute pleasure working with Shane. Heade the process very easy and quick!
Response from International Appliance Pro
"Teran. T Thank you for your feedback, we appreciate the review!"
Gail Z.
Apr 2018
Fridge, Freezer or Ice Maker Repair or Service
Very pleasant and responsive. Arrived as scheduled and diagnosed problem correctly. Returned the next day with part and repaired our dryer. It is working well now. Would definitely recommend International.
Response from International Appliance Pro
"Thank you Edwin. R Glad to know it was a pleasant experience!"
Willie M.
Apr 2018
Fridge, Freezer or Ice Maker Repair or Service
Excellent customer service and technical ability.
Willie M.
Apr 2018
Fridge, Freezer or Ice Maker Repair or Service
Excellent customer service and technical ability.
Response from International Appliance Pro
"Willie.M Thank you for your review, we appreciate your feedback!"
L S.
Mar 2018
Fridge, Freezer or Ice Maker Repair or Service
The technician was highly qualified.
Response from International Appliance Pro
"Thank you for your feedback!"
Cynthia J.
Mar 2018
Fridge, Freezer or Ice Maker Repair or Service
Schaine was polite, informative and efficient. I would definitely use this company again!
Response from International Appliance Pro
"Cynthia. J Thank you, we appreciate your feedback!"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
International Appliance Pro is currently rated 4.3 overall out of 5.
Monday: 9:00 AM - 6:00 PM
Tuesday: 9:00 AM - 6:00 PM
Wednesday: 9:00 AM - 6:00 PM
Thursday: 9:00 AM - 6:00 PM
Friday: 9:00 AM - 6:00 PM
Saturday: 9:00 AM - 4:00 PM
Sunday: Closed
International Appliance Pro accepts the following forms of payment: CreditCard
No, International Appliance Pro does not offer free project estimates.
No, International Appliance Pro does not offer eco-friendly accreditations.
Yes, International Appliance Pro offers emergency services.
No, International Appliance Pro does not offer warranties.