Intown Renovations Group, LLC

Very detailed, very organized and very responsive.

Intown Renovations Group was highly recommended by neighbors and a colleague, however our experience with the group was less than good and far from exceptional. We spoke to them in mid-July to get an understanding of the scope of work and the timeframe in which they could complete the work. At that time the owner stated he would like to take on the job and estimated it would take about 2 weeks once the material was order and the job started. Unfortunately, the work was not complete until the last week of October and delayed the listing of our home. In additional there were many starts and stops, and the job required constant management to ensure the entire proposed and paid for scope of work was completed. One of the most frustrating parts of the entire process was that we had to constantly call, text, and email the owner and his team to get information (i.e. the team would be pulled off our job for another project we would not be notified when they would return). We had ram board taped to our real hardwood flooring for 3 plus months which stripped portions of the finish. They were repaired as but they were noticeable as the entire floor was not refinished. Part of the scope was painting, and the paint manager was absolutely rude and demeaning. He insulted the fact that I wanted different paint colors in different locations of the home even though it was quoted in the proposal we signed. In addition, three weeks after the home was painted it started peeling from the ceiling and we had to have it redone. We had the outside landings painted and they also started peeling and flaking. When I met with him he stated, "the paint was never meant to last forever", I reminded him it was painted less than 2 month ago and he said call him when the weather was good, and he would find time to repaint. We moved this winter and after paying $1k to have the outside landings painted it never got redone. Finally, there is water intrusion in the bathroom where they replaced the soffits. There was some really great work done, especially in the area of running new piping and in woodwork but I would never hire this group again.

Second time using them! I would use them again!