Find top-rated Pros in your area
Enter a zip code and get matched to businesses near you.
Island Appliance
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Thermostat - Install or Replace,
About us
Island Appliance, Inc., is committed to excellence in every aspect of our business. We uphold a standard of integrity, bound by fairness, honesty, and responsibility in all of our jobs. We are a locally owned and operated business with more than 9 years of experience serving Ronkonkoma, NY, and surrounding areas. There is no job too big, or too small, for our team. Call today and let us put our experience to work for you!
Business highlights
Emergency services offered
25 years of experience
Services we offer
Appliance Repair
Amenities
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.739 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 82% | ||
| 10% | ||
| 3% | ||
| 3% | ||
| 0% |
Filter reviews by service
Showing 1-25 of 39 reviews
Paul G.
Jun 2022
i picked them totally at random, and was more than happy with there service, They came exactly when they said and the repairman (Bill) was terrific!!!!!!!!!! Thank for great service Bill
N H.
Nov 2020
Fridge, Freezer or Ice Maker Repair or Service
Great customer service, both on the phone and in person. The repairmen were running late, they called and asked if they could still come and they came even though it was past 9pm. The service call was 6-9pm. They were friendly, cheerful and thorough. They replaced the starter in my 25 year old oven and told me it could go another 25. I would definitely recommend them - Joe and Bill were my guys - and I will use the company again.
Kay V.
Oct 2018
Fridge, Freezer or Ice Maker Repair or Service
I was impressed with the speed and knowledge of the repair person. Had the new part installed in nothing flat. My old dishwasher is running like new. Island appliance will be my first call in the future if I need an appliance repaired.
Colleen M.
Oct 2018
Fridge, Freezer or Ice Maker Repair or Service
The most polite and helpful gentleman ever. Job completed!
June H.
Sep 2018
Fridge, Freezer or Ice Maker Repair or Service
very nice service man, work done quickly and the price was very good. I would recommend to all to use this company. I will use them again.
Pamela F.
Sep 2018
N/A
Fridge, Freezer or Ice Maker Repair or Service
0
Vincent T.
Sep 2018
Fridge, Freezer or Ice Maker Repair or Service
Was great. Showed up way beyond call of duty and had parts on truck so we were done ASAP! Really nice guy too!
Ron S.
Sep 2018
Fridge, Freezer or Ice Maker Repair or Service
Work performed was extensive appliance repair: changing the transmission on a washing machine. Work was performed in a timely fashion. They had to order the part and received it the next day; they finished the repair the next day as well. They were rather expensive, but if the repair lasts, it will be worth it.
Jeffrey T.
Aug 2018
Fridge, Freezer or Ice Maker Repair or Service
I contacted Island Appliance to repair an older Kitchen Aide dishwasher. They came promptly, accommodating my tight schedule. The dishwasher was over 35 yrs old but Bill, the owner was able to find the parts to repair it. I was quite pleased as, the dishwasher had a framed front thAt held a wood panel matching my entire cabinetry. I did not want to have to have a cabinet maker remake a wood panel for a newer model dishwasher. I recommend Island Appliance without reservation. I am quite pleased with the job and end result. Give them a call you will be pleased! Jeff Tavares, EI
Mukund P.
Aug 2018
Fridge, Freezer or Ice Maker Repair or Service
excellent
STEVEN A.
Aug 2018
Fridge, Freezer or Ice Maker Repair or Service
Dealing with the owner/Billy, was a pleasure. Very professional and knowledgeable and fair.
Response from Island Appliance
"Has multiple problems with 4 different appliances and only charged basic service charge to check and diagnose all 4. Units are very old parts not available for oven and hood so we have been trying to locate what we can. The wine cooler and cooktop have issues where as some parts are available and we gave those estimates. We are going back again to try to see if we can do anything else to help the customer at no charge. Sometimes it can take a few weeks to find all this info on multiple appliances this old."
Margot T.
Jul 2018
Fridge, Freezer or Ice Maker Repair or Service
Had an emergency refrigerator repair. Got an appt scheduled for the next day at 10am - 12pm, which I confirmed at 8:30am that day. I called the office at 11:50am, never got a call back. The tech showed up at 1pm. The tech's skills were good. Appt scheduling and pricing were not done well. The charges were supposed to be $95 for the service call, and any repair would be credited towards the $95. They insisted on charging me $95 plus $35 for cleaning the refrigerator.
Response from Island Appliance
"Sometimes appointments can run slightly behind, especially in NYC. We did our best to schedule an appointment for the next morning when we received the call at 9:45 pm the night before. As for pricing a svc charge is to come out diagnose then any labor or services are additional. Our mechanic was honest in only charging $130 to fix the problem and get the refrigerator up and running the same day and not charge for any parts that were not needed. A service labor and cleaning is usually $195 + tax so the repair was actually done below cost. A repair done at a cost as low as this in most opinions would be above 5 stars."
Alison S.
Jul 2018
Fridge, Freezer or Ice Maker Repair or Service
Very good job. A little late sometimes, but overall did a good job.
Nicole M.
Jul 2018
Fridge, Freezer or Ice Maker Repair or Service
They fixed dryer timely & worked with my warranty. Very pleased & would use again.
Lisa R.
Jul 2018
Fridge, Freezer or Ice Maker Repair or Service
Made several appointments. Either tried to arrive after 11:30 PM or a complete no show. Finally, after a third try with an appointment between 2-5 they arrived at 11:30 AM!!! Luckily someone else was working in my home and was able to let them in. I never DID see the technician.
Response from Island Appliance
"Very sorry to hear after the repair was done so well. Yes we ran late the firsts appt and apologized for that. The mechanics father is going through stage 4 colon cancer and his treatment had complications that day so he was running very late. He felt better to call you late than not call you at all. He still would have come after all he went through. If you wanted . As for the missed appts I was not aware of that. I do know that the day of the repair they made sure to be to you as early as possible just as you requested."
Margaret W.
Jul 2018
Fridge, Freezer or Ice Maker Repair or Service
Very friendly & professional
Jennifer D.
Jun 2018
Fridge, Freezer or Ice Maker Repair or Service
Knowledgeable and on time and price was good.
Marilynn M.
Jun 2018
Fridge, Freezer or Ice Maker Repair or Service
Excellent service Very courteous and would definitely hate again
Jan A.
Jun 2018
Fridge, Freezer or Ice Maker Repair or Service
Maxine D.
Jun 2018
Fridge, Freezer or Ice Maker Repair or Service
Carol C.
Jun 2018
Fridge, Freezer or Ice Maker Repair or Service
Work was done well but was very expensive.
Response from Island Appliance
"Sorry if you as a customer felt it to be very expensive. The total charge with the visit was $289 and we advised when scheduling the appointment our svc charge is $95 + tax. The repair was for a Garland commercial range that Is both very expensive and very complicated to work on. Parts for these types of ranges are very expensive as well."
Hilary C.
Jun 2018
Fridge, Freezer or Ice Maker Repair or Service
Bill showed up to inspect and repair my Wolf Range. He was so knowledgeable and enthusiastic about his work. He taught me all I needed to know to keep the range operational for years to come. He cleaned parts once he had it disassembled them. I so highly recommend Bill to fix any appliance from the East End to the East Side.
Greg K.
May 2018
Fridge, Freezer or Ice Maker Repair or Service
eric was great. knew what he was doing and worked fast Highly Recommend
Jane R.
May 2018
Fridge, Freezer or Ice Maker Repair or Service
they were very professional and did their best to fit me in and theycame and fixed my dryer and cleaned up and tried to charge me less then I thought it would be I will call them again for any applince
Joe D.
May 2018
Fridge, Freezer or Ice Maker Repair or Service
Very professional and honest. To repair the dryer was going to be costly, decided to buy new, but the service they provided was excellent. Will definitely use again and recommend.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Island Appliance is currently rated 4.7 overall out of 5.
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Sunday: Open All Day
Island Appliance accepts the following forms of payment: CreditCard
Yes, Island Appliance offers free project estimates.
No, Island Appliance does not offer eco-friendly accreditations.
Yes, Island Appliance offers emergency services.
Yes, Island Appliance offers warranties.