Island Dream Homes, Inc.

"The homeowner's left two reviews for the same project so they could inflict more damage. Throughout the project, we made every effort to provide clear information and support, but we were unable to due to repeated inability to reach decisions as well has an inability to satisfy the homeowner. This was compounded by the homeowners's insistence on speaking directly with our sub-contractors and team members without us present. Direct contact without our involvement disrupts workflow and creates avoidable confusion. We offered to correct any work that they felt was poor quality, but they would not allow us. We regret any part that we may have played that resulted in the dissatisfaction by this homeowner."

"Throughout the project, we made every effort to provide clear information and support, but we were unable to due to repeated inability to reach decisions as well has an inability to satisfy the homeowner. This was compounded by the homeowners's insistence on speaking directly with our sub-contractors and team members without us present. Direct contact without our involvement disrupts workflow and creates avoidable confusion. We offered to correct any work that they felt was poor quality, but they would not allow us. We regret any part that we may have played that resulted in the dissatisfaction by this homeowner."

"This is a great example of why you should not work for friends. This homeowner called us before hurricane Ian was even over to come and fix his damaged house. We jumped right on it even when our own house was flooded. We even repaired a family heirloom to help with his pain from his flooded home. He added additional work on top of the damage to take advantage of the insurance money he thought he was going to get. We gave him a rough cost for the work and continued to work even when his insurance money had not come in yet and he was behind on his draws because he was a friend and we trusted that he would pay us. Formal proposals were given and receipts were also given for his insurance company. When he didn't get as much money as he thought he was going to get from his insurance claim he began to back peddle on the cost and his budget got tight, but we had already demoed and re-framed his bathroom. As we got to the end of the job we tried to come to an agreement and when we showed up to do the work we were told that we would not get paid until the job was complete which was a change to the earlier agreement that we had. We left until a new agreement could be reached. No new agreement could be reached."

"All of the items we are being accused of not doing did in fact get done. This homeowner wanted above and beyond what would be considered normal construction and was above what was in his contract and what was allowed in his city. At the start of the job we tried to accommodate his requests and absorb the extra costs, but when he refused to pay a change order for extra electrical work, we felt it was in our best interest to stop his job until an agreement could be met. We sent a certified letter to the homeowner which he refused to accept and an email stating we would finish his job within the budgeted price but he had to pay his change order. The homeowner did not send us a response. The homeowner then closed out our permit and finished the job himself before sending us a reply of termination."