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MASTRI SERVICES LLC
Fridge, Freezer or Ice Maker Repair or Service, Clothes Washer or Dryer Repair or Service, Oven or Stovetop Repair or Service,
About us
Mastri Appliance Repair is a family-owned business in Derby, CT, led by experienced technician Jimmy Mastri. Our dedicated team prioritizes customer satisfaction while providing efficient, reliable appliance repairs. We’re committed to keeping your home running smoothly with expert service. With a strong reputation for quality repairs, Mastri Appliance Repair has consistently delivered results for our clients. Our attention to detail and fast service ensure that your appliances are back in working order, enhancing your daily life.
Business highlights
13 years of experience
Amenities
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.8120 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 91% | ||
| 6% | ||
| 1% | ||
| 0% | ||
| 3% |
Filter reviews by service
Showing 1-25 of 120 reviews
J. H.
Mar 2026
Clothes Washer or Dryer Repair or Service
Job well done. Fixed clothes washer leak.
Response from MASTRI SERVICES LLC
"Thanks for the review J.H. Happy to hear cleaning out all that tubing and residue build up around the dispenser fixed the leaking and water overflow issue on that washer"
Glenn C.
Mar 2026
Clothes Washer or Dryer Repair or Service
Yes top quality
Response from MASTRI SERVICES LLC
"Thanks for the work Glenn, glad that shifter/clutch replacement got the washer working again ?"
A R.
Feb 2026
Clothes Washer or Dryer Repair or Service
Amazing and timely work
Response from MASTRI SERVICES LLC
"Thank you for the work and review, glad we were able to get that washer working again!"
Angelo M.
Feb 2026
Clothes Washer or Dryer Repair or Service
Jim did a great job fixing our old washing machine. It runs perfectly now. He is a very knowledgeable and skilled technician. I will definitely call him again if any of our other appliances break down.
Response from MASTRI SERVICES LLC
"Thanks Angelo, those direct drive washers were the best ever made. Was fun refurbishing the reliable direct drive!"
Ramon P.
Feb 2026
Clothes Washer or Dryer Repair or Service
Very friendly knowledgeable professional highly recommend to family and friends for service on any home repair..
Response from MASTRI SERVICES LLC
"Thanks for the kind words and review, [Consumer Name Removed] . It was a pleasure working and talking with you. (Take care of that Cat-Dog!) ~Anthony"
Danny Z.
Feb 2026
Fridge, Freezer or Ice Maker Repair or Service
Jim called me right away and set up a time. Called me before he was on his way, very polite and friendly and got the job done right.Ice maker fan was making lots of noise.
Response from MASTRI SERVICES LLC
"Thanks for the work Danny, glad the steam defrosting of those ice maker evaporator lines solved the noisy fan issue"
Adnan M.
Feb 2026
Clothes Washer or Dryer Repair or Service
Technician Jim arrived, only listened briefly. No repair was attempted, no written diagnosis was provided, and no receipt or invoice was given. I was told the unit needed replacement without any explanation and was charged $119 in cash. This did not feel like a legitimate diagnostic service. I would not recommend.
Response from MASTRI SERVICES LLC
"Adnan hired us to diagnose his washing machine. The washer has a bad bearing. He was told the inner basket, outer rear and front drums would need to be replaced. He was told this is not cost effective to repair, especially on a 20 year old washer that is well out of warranty. He was told all the different options he could choose to replace the washer. He was charged our $125 service call fee, and only paid us $119. He declined a written invoice 3 times. He still needs a new washing machine."
Rich M.
Jan 2026
Clothes Washer or Dryer Repair or Service
Quick and reasonable
Response from MASTRI SERVICES LLC
"Thank you for the review and work!"
Glen J.
Dec 2025
Clothes Washer or Dryer Repair or Service
Anthony was prompt and efficient…returning the dryer to great condition! Will use again…Thank you!
Response from MASTRI SERVICES LLC
"Thank you for the work and review for Anthony. He?s a great technician!"
Ann D.
Dec 2025
Clothes Washer or Dryer Repair or Service
Very much recommend, contacted Jim regarding dryer not heating within an hour of the call Jim arrived , because of Thanksgiving the part would take a little longer to come in. Jim called this morning had my dryer up and running in an hour! When I used another appliance repair company in the area, it took them a week to come and look at it and another week for the parts to come in and was much more expensive! Jim was courteous and quick. Thank you again Jim!
Response from MASTRI SERVICES LLC
"Thanks for your patience while we worked around Thanksgiving shipping schedules, happy we were able to still get that repaired quickly and at a great price!"
Monica R.
Nov 2025
Clothes Washer or Dryer Repair or Service
Jim’s service was excellent from start to finish. From the first outreach to finishing my washing machine repair, he was professional, friendly and knowledgeable. I would gladly recommend him to my family and friends…thanks so much Jim!
Response from MASTRI SERVICES LLC
"Thank you for the work and review!"
Naresh G.
Oct 2025
Fridge, Freezer or Ice Maker Repair or Service
I hired Jim to fix a refrigerator where there was ice build up on the doors of the fridge and around the freezer drawer. He came by inspected the machine and assured me that one part in the door needed to be replaced and that would fix the problem. I hired him to do the job which he did as promised. However that did not solve the problem at all. I have tried repeatedly to get in touch with him and left several voice mails and he has not contacted me back. Im sorry to say that this is terrible service and about $300 later I am nowhere near any resolution to my problem. Would not recommend him at all!
Response from MASTRI SERVICES LLC
"Replaced obvious cracked fridge door flapper assembly that client saw was physically broken and letting moisture from ambient air into the fridge causing ice build up. Missed one voicemail during a busy day, no repeated attempts to contact us. Part was $175 Labor $125. Fair price for two trips 35 min away each way. No answer from client when we called to solve the issue under our labor warranty. Thank you for the work"
David C.
Sep 2025
Fridge, Freezer or Ice Maker Repair or Service
Mr. Mastri was prompt, professional, and extremely knowledgeable. We will definitely use him again for all our appliance repair needs.
Response from MASTRI SERVICES LLC
"Thanks David, see you on the next one!"
Sharon P.
Aug 2025
Oven or Stovetop Repair or Service
Jim was on time, professional and neat. Our call was for our Bosch oven which he was able to fix. Highly recommend!
Response from MASTRI SERVICES LLC
"Happy to help Sharon, ty!"
Suzanne S.
Jun 2025
Fridge, Freezer or Ice Maker Repair or Service
Great service! Was able to repair my fridge the same day I called. Professional. Would hire again
Response from MASTRI SERVICES LLC
"Awesome, We do our best to do same day repairs when possible! Thanks"
Perry K.
Jun 2025
Fridge, Freezer or Ice Maker Repair or Service
Very prompt and accommodating to our need.s. Had the appropriate equipment and employed it appropriately. Very easy to work with. Will use again.
Response from MASTRI SERVICES LLC
"Thanks Perry!"
Keith P.
May 2025
Fridge, Freezer or Ice Maker Repair or Service
Anthony and the team at Mastei fixed my ice maker in under 15 minutes. They were quick to respond, asked pertinent questions and was prepared before he showed up. Worth every penny.
Response from MASTRI SERVICES LLC
"Thanks Keith, happy to hear Anthony?s continuing to do great work for our clients!"
John Z.
May 2025
Oven or Stovetop Repair or Service
Showed up on time kept us in the know about the repair. Pleasant and went above and beyond the call due to the age of the appliance. Definitely will use again should any future problems develop. Highly recommend.
Response from MASTRI SERVICES LLC
"Thanks for the review and work John, pleasure working for you!"
Raffaele B.
May 2025
Clothes Washer or Dryer Repair or Service
Jim was willing to service my washer and dryer, even after a 12 hour day. It isn’t easy to find service techs like Jim anymore. He was great!
Response from MASTRI SERVICES LLC
"Thanks Raffaele, if the caffeine is still kicking, we?ll get the job done!"
Tony V.
May 2025
Oven or Stovetop Repair or Service
Jim was very personable and has solid expertise with many different appliances. He was able to diagnose and fix the multiple things I needed help with. He also gave me honest feedback and advice on how best to move forward. I highly recommend his services.
Response from MASTRI SERVICES LLC
"Thanks for the review Tony, always great working for you, hope you have a great rest of the school year!"
Jess G.
May 2025
Oven or Stovetop Repair or Service
We were having issues with our gas stove. Jim was confident he knew what the issue was from our description and came with parts in hand. He was right and no need for waiting or a second visit! Fixed our problem right away, arrived exactly when he said he would and checked in earlier that day to confirm. Great experience!
Response from MASTRI SERVICES LLC
"Thanks Jess, we do our best to get the job done right the first time!"
Julie P.
May 2025
Google Review
Anthony came out to fix our fridge on Wednesday, diagnosed the issue, ordered the necessary part and came back on a Friday evening to finish the job. Service was professional and timely. He even offered other advice to keep our fridge running efficiently. thank you!
Benjamin P.
May 2025
Google Review
Great service!
Carla D.
May 2025
Google Review
Excellent excellent excellent
Jim is Awesome He took his time to show me everything and explained it completely
I will ask for this vendor if I need assistance in the future
You’ll not be disappointed with their top notch service
Dameon K.
May 2025
Google Review
Fast and great communication. Will use again.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
All skilled traders and home improvement contractors operating in the State of Connecticut are required to be licensed or registered by the State Department of Consumer Protection. License or registration identification is required to be on all advertising, business cards, signage, and contracts. You can check to see if a contractor or tradesperson is licensed or registered by going to: State of Connecticut licensing
FAQ
MASTRI SERVICES LLC is currently rated 4.8 overall out of 5.
Monday: 10:00 AM - 6:00 PM
Tuesday: 10:00 AM - 6:00 PM
Wednesday: 10:00 AM - 6:00 PM
Thursday: 10:00 AM - 6:00 PM
Friday: 10:00 AM - 4:00 PM
Saturday: 10:00 AM - 2:00 PM
Sunday: Closed
MASTRI SERVICES LLC accepts the following forms of payment: CreditCard
No, MASTRI SERVICES LLC does not offer free project estimates.
No, MASTRI SERVICES LLC does not offer eco-friendly accreditations.
No, MASTRI SERVICES LLC does not offer emergency services.
Yes, MASTRI SERVICES LLC offers warranties.