J&B Appliance Installation and Service

Great Job, Thanks!

Great job

On time, professional, informative and helpful

Nothing

I can't really give a rating on the work as they were not able to do anything. The appliance was unserveable but I have 100 percent confidence with them.

No issues! Scheduling and customer service on point. No hidden anything!

On time

Did a GREAT job. They diagnosed the problem!

Quick response once I contacted John & it was a holiday.

Quick response. Very competent.

Quick professional service.

Came when promised and did a great job!

Very thorough in diagnosing the problem with my dryer. Excellent results.

work was done to expectation.

ever thing went well.

I was very happy with the work that was done, I will use him again.

They did not fix the dishwasher. Left the house saying "you are all set, it works". Dishwasher did not work. Called them several times but they never returned the call.

I believe the original evaluation was not correct, which cost me twice as much to have another electrical, non-returnable part ordered. I had to continually chase down John, the owner, in order to get any follow-up to my project. Two months after the project was completed, a random charge of $219.64 suddenly appeared on my debit card from J & B. John said he didn't do it. He blamed Square, which he uses for credit/debit card charges, and after I asked him to make sure the charge was reversed, I still had to chase him down. I specifically asked him to call me and leave a voicemail if I wasn't available when he saw the refund, and he never did. When I finally caught up to him, it was 3 days after the refund, and too late for me to call my bank. I believe that if I hadn't also independently called Square to have them check on the refund I still might not have seen the money. In all, because his company was responsible for the charge but he blamed Square, and they haven't told me who authorized this charge, I had to block that debit card and get a new one, making me reset all the automatic payments. It took two weeks to recover my money, and John never once took a proactive approach to help me get it back. I would not recommend this company to anyone.

they were cordial and professional came on time and did what I needed

Very knowledgeable workers and returned my call and arrived on time

Did a double wall oven installation requiring cabinet modifications. Team scheduled quickly on short notice, kept me informed of progress as they promised and were reasonably priced.

Did a good job

I would have given them all 5 stars however they forgot to install the light bulb in the freezer after repairing my ice maker. Other than that everything was great. Good customer service. Called the night before to confirm appointment time. Showed up promptly the next morning.