JBL Concrete LLC

When you buy a roof, it is an enormous investment of money, so you want to make sure you hire the best company who will install your roof properly and behave in ways that give you confidence in them as competent professionals you can trust. I want you to know from my personal experience, JBL Roofing and Construction, Inc., is not that business. I strongly urge you to not invest your time or money with these people. There is not enough space to give you every detail of my horrific experience with this company, but here are some key issues I had: 1) I was told the job would begin on October 19, and I would receive a call from their project manager two weeks before the job was to be done to confirm the date and to let me know when I would receive the roofing materials. I never received a call from anyone.. Ryan Sanders, the project manager, did not contact me at all. I ended up calling him when Quincy Johnson, my sales representative, gave me his number. 2) When the truck arrived with the materials, I noticed they were putting all the materials on the house roof, so I asked the man in charge why they were putting the roofing materials for the garage on the house roof? He looked surprised and checked his paperwork. He told me they asked for everything to be put on the house roof. I would find out later that they did NOT order materials for the garage roof at all. 3) On multiple dates, JBL did not show up or call to say they were not coming and reschedule. If I did not contact them, I would not hear from them at all. 4) Once the roof on the house was completed, I came out to look at it and noticed a section of the front roof was clearly bubbled, and when I asked why it was not flat, I was told that when it warmed up in the spring, the heat from the sun would flatten the shingles out. 5) When the crew finally arrived, I went outside to inquire why they were not also working on the garage roof. The manager said they were not told to do the garage, just the house. I came back inside and called Matt Lewis, the owner. Matt told me the crew would be back the next day to do the garage roof because they did not have the materials to do the roof. Matt had to drive to Erie, Pennsylvania, to get the supplies for the garage roof because they were not ordered!? 6) I called JBL in April 2021 about the roof bubbling because of course, the bubbling had nothing to do with the sun as I was told in October. I took pictures and videos of the bubbling and sent them to JBL after speaking to their secretary. She told me someone would get back to me. 7) I called JBL back because no one called me back. The secretary said she sent me an email, which she did not. She then sent me an email thanking me for the video. She said someone would take care of it, and it would take some time to coordinate. But they would get my issue resolved. 8) I had no further communication with them until I received an email from Ryan Sanders on June 7, 2021, reminding me that my job was scheduled to be done. No date. No time. No phone call to notify or see when I was available. 9) On June 8-9, 2021, I received an email from Quincy Johnson stating my job was scheduled for June 11, 2021, at 3:30 pm. Again, no phone call or contact with me. 10) On June 11, 2021, the day JBL was scheduled, no one came to do a job. No one called to say they were not coming. No one called to reschedule. As of June 18, 2021 today, exactly a week after the job was scheduled, I have not heard from JBL Roofing and Construction, Inc. Spend your hard-earned money on a roofing company that can stand behind their work and who shows respect and appreciation for their customers by communicating properly, professionally completing work in a timely fashion.

They were so efficient & despite all of the rain last spring they were able to pull off the job in just two quick days at a reasonable cost. we also had a rounded part in the drive that I told them about & they made it happen no questions asked. Love it. Great quality.

Jbl is good company

Outstanding job replacing my garage floor. Great communication and professional work at a reasonable price. I will not hesitate to recommend them to my own friends and family...

They did a great job and the drive looks awesome!

Quick, punctual, and satisfactory.

Professional, arrived when they said they would. Completed work on time. Removed old driveway and sidewalk and replaced.

Excellent customer service. Professional attitude.

Great job very professional my driveway was done in two days couldn't ask for a better job top quality you won't go wrong with JBL Concrete

JBL Concrete did a fantastic job for me. They removed & replaced my existing driveway & front sidewalk. The pricing was competitive but if I had know what a professional, over-the-top job they were going to do, pricing would not have been an issue. These are folks you can trust. All of these guys knew exactly what they were doing, extremely professional, courteous, and willing to go beyond what was expected. No nickel and diming, no shoddy work, great clean-up, but most importantly a really excellent finished drive and stamped sidewalk. You need to see it to appreciate it.

They did a great job installing my new driveway.

Patio will not be done until May. But Hason from JBL Concrete. Is very helpful and had the best over all price if the 3-4 contractors I got estimates from

All employees were efficient and friendly--- finished product looks great

Jason and his crew did a fantastic job he has a couple of foramen that are top-notch and clearly know what they're doing.

JBL was very responsive and did a great jobk

Jason, owner of JBL, was very quick with our quote. Once we hired them, they completed the work the following week. The driveway and sidewalk look AMAZING!! Couldn't be happier with the job! Definitely recommend JBL Concrete to anyone

Jason, the owner, was quick with the quote and very friendly. Once we hired JBL, they started work the next week. The finished product is AMAZING! The process from start to finish was easy and problem free. Would definitely recommend JBL to anyone needing concrete work. Thank you Jason!

Work and crew were very professional and courteous. I would recommend this company for any concrete work. Jason and his men were on time each day, they did cleanup daily, his price was good and we are very happy with the job.

They were very nice, clean & quick. Job came out looking great.

Very professional and eager to please. Jason involved us in the decisions before and during the pour. I would highly recommend JBL. They stand behind there work.

Disappointed with the work: 1.) The concrete looks fine 2.) The leaking in my barn has not changed. Jason made 3 commitments to come and look at it and never did. He said" It doesn't make sense" Well... I have a finished area in my barn where he said he could fix and has not. And most importantly Three broken appointments with no call and no show. 3.) In the process of his work, he broke my barn window and has yet to fix it. another broken promise in which he said he would. I have paid him $5,500 as I committed, however his commitment to quality work/response has fallen short of my expectations. 4.) Now here I sit with a leaking barn in which he will not take care of which was what I paid for, and a broken barn window that's still broken. In summary, I am extremely disappointed in his broken commitments. I am a busy person and my only expectation is that you deliver on your promise, and take ownership of your work. So to answer this survey I am not happy at all. I would never recommend him for anything.

I WAITED ONE YEAR TO SEE IF THERE WERE ANY CRACKS, SHIFTING, OR LIFTING DURING WINTER -- NO PROBLEMS. I GOT 5 ESTIMATES BEFORE SELECTING JASON. HE WAS QUICK WITH AN ESTIMATE & HIS PRICE WAS GREAT COMPARED TO A COUPLE THAT WERE OBSCENE. HIS CREW WAS ON TIME & FINISHED THE JOB ON TIME. THERE WERE A COUPLE COMMUNICATION ISSUES BUT NOTHING THAT WOULD CHANGE MY 5 STAR RATING. I HAVE HAD A COUPLE FRIENDS USE JASON AFTER SEEING MY DRIVEWAY & THEY ARE VERY HAPPY WITH HIS PRICES & WORKMANSHIP. THANKS JASON

Jason and his crew were right on time, very friendly and professional. Jason did some extra work at no additional cost. Clean up was great, I have received numerous compliments on the work as well neighbors saying how professional they were. I have already recommended him to other family members. Job was completed in one day, he was very clear on instructions and provided a 1 year warranty in writing.

I really liked this contractor, but they left the rest of my unreplaced drive very messy with morter spots and chips from driving over gravel dropped as they prepared the bed. But for that, I would have given straight 5 stars. Generally, though, good communication and a good job for good value--and very responsive to any concerns.