J&E Masonry Restoration, LLC

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7 Years In Business

Company Details

  • Verified Licenses
  • Bilingual

Contact

661 Springville Rd
Ephrata, PA 17522
http://www.je-masonry-restoration.com

Hours

  • Mon: 9:00 AM - 5:00 PM
  • Tue: 9:00 AM - 5:00 PM
  • Wed: 9:00 AM - 5:00 PM
  • Thu: 9:00 AM - 5:00 PM
  • Fri: 9:00 AM - 5:00 PM
  • Sat: Closed
  • Sun: Closed
View All Details & Credentials

Achievements

Service Details

    Areas of Expertise

    • Brick Pointing and Stone Stone Pointing
    • Chimney Restoration
    • Stucco / Cementitious Coating
    • Concrete Repair / Epoxy Coating
    • Caulking / Powerwashing / Roof Silver Coating
    View All Offerings and Cities Served

    Cost Information

    • Free Estimates

    Ratings

    4.6
    28 Verified Reviews
    • 5
      24
    • 4
      1
    • 3
      2
    • 2
      0
    • 1
      1

    Highly rated for

    • Quality
    • Value
    • Customer Service
    Showing 1-10 of 28 results
    5.0 Jonathan D. Akron, PA
    12/2/2024

    Top quality work: A 75 year old flat stone walkway that was in serious disrepair was transformed. My observation was the work was done right. No shortcuts. The work was scheduled and started right on time. The owner is pleasant, knowledgeable and easy to work with. Price seems very reasonable. Look no further for a mason.

    5.0 Kenneth K. Dover, PA
    11/18/2024

    They did a great job and answered any questions I had about what they were doing. They went out of their way to write up exactly what they did to my chimney for the insurance company and included many pictures.

    5.0 Carl E. Akron, PA
    8/23/2024

    Kudos to Mr Parales and his team! Extraordinary workmanship! Very organized, fabulous results ,great customer service and a wonderful person! Canâ  t say enough greatness with our experience! EVERY employee works with passion and they all seem like a big, happy family! Mr Parales made our project stress free and updated us daily! We are receiving MANY compliments from family and friends about the results of the our stone wall that needed rebuilt! Thank you Mr Perales and employees for a job WELL done! Sincerely with GRATITUDE! Carl and Celeste Eshelman Akron Pa

    5.0 Rachel E. Ephrata, PA
    8/19/2024

    Quickly repaired my chimney and explained all the work that was done. Very polite and professional!

    5.0 Martha A. Reading, PA
    2/29/2024

    The team was very respectfull of my property. They did a great job fixing the brick issues I needed repaired. They stuck to their time schedule but didn't charge me extra if they went over. They did a great job, and I will definitely hire thm

    3.0 Logan T. Lancaster, PA
    9/18/2023

    Edgar came out and gave me a fair estimate in a timely fashion. Because of that, mixed with good reviews online, I gave J and E my business. When I spoke with him and let him know the scope of the brick repointing I wanted done on my house, he let me know that they would be protecting the areas(covering windows and storm drain on the ground) to prevent any debris from getting into the drain and causing blockage (which they had an issue with in the past) and to prevent damage to windows/trim. Neither took place. Edgar said some cleaning would happen after each day, and the big cleanup would happen on the final day. I was ok with that because to me a little cleanup means that piles of debris from grinding old mortar isn't sitting directly next to the drain waiting to be washed down any time there is rain(which there was). There was also newly mixed mortar that landed on uncovered aluminum window trim which was never rinsed off and then hardened onto them. On the 1 window they did try to clean, I am now missing paint all over it because it dried on and when they removed it the paint came off. I was billed for cleanup and instead I am doing the cleaning. When I reached out to Edgar expressing my concerns his response was "ok"Â . He did not attempt to correct the situation or apologize for the negligence in any way. Easily avoidable issues. I hired them for a project and now have additional work because of them.

    Response from Company:

    I'm sorry, Mr. Logan feels he has been treated unfairly. This job was done on 08 10 23, and he is giving me this review in February of 2024. I worked on that job personally, and I cleaned up every day because the customer made it very clear that he was having problems with the drain. We also covered his windows with plastic. At the completion of the job, we cleaned up everything. we also did his neighbors house, and at completion, we cleaned everything. I learned from my mistakes in the past, and I corrected the problems. I do own up to my mistakes. I'm sorry, Mr Logan, if I have not met your standards. I have come to terms with the fact th

    5.0 Mary W. Ephrata, PA
    7/30/2023

    Very professional and punctual. They do exactly what needed to be done. I would highly recommend them to do the job.

    5.0 Jenn P. Coatesville, PA
    7/12/2023

    We were in need of a chimney restoration due to water coming in and had multiple companies out for quote. Edgar came out to quote and explained everything that needed to be done he was very knowledgeable and professional. Our work schedules are crazy so my husband and I were unable to be home but Edgar kept us in the loop through the entire process.

    4.0 Titus Z. Reinholds, PA
    7/12/2023

    Great people and easy to work with

    0.50 Brian W. Etters, PA
    5/22/2023

    They were to build a retaining wall on the 22nd. They confirmed the date two weeks ago. Then they texted me at 11:00 am and said they could no do it until September. Angi should be embarrassed to call them a pro.

    Response from Company:

    The customer insisted that he needed the work done ASAP. He was told that we had a loaded schedule beforehand. I told him I would have to do it between jobs. I decided to schedule at a later date so I could give him quality service. He was not happy and sent me a nasty text. I apologized and was honest with him.

    Photos

    J&E Masonry Restoration, LLC
    16
    Coating
    3
    chimney repair
    3
    Flat work/pointing
    3
    Stone repair/pointing
    2
    Stucco Foundation wall
    3
    Residential Chimney
    4
    Grace Point church

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