JES Foundation Repair

Tony Hall was professional, helpful and knowledgeable. I don't know how it could have been any better.

Not complete yet, but everything checks out great so far.

Do not work with JES. They contracted with us for a job they were completely incapable of completing. We paid our deposit in Dec, work was supposed to begin in Feb. For months, crews would show up, complain about how narrow the space was, say they didn't have the proper equipment to do the job, then leave the site. We worked with them while they replanned how to complete the project because they claimed the person who bid the job screwed up. Further complicating matters, they were digging too close to the sewer pipe and constantly damaging it. We had to constantly hire plumbers to repair the pipe and remediation companies to deal with the sewage. We finally fired them after they let a leak go for a month where they not only didn't tell us about it, but denied that there was a leak when we asked whether that was the problem. Everyone at every level blamed somebody else, and it took threats of lawsuits to get the contract canceled and our deposit returned. The fecal matter ran deep.

Excellent

Great work~ They didn't try to sell us anything that wasn't needed, and they price match their quote.

JES Foundation Repair did a tremendously wonderful job in waterproofing our basement and installing basement gutters. Nick, James, Jaiden, Jaquan, and Tomarra were very conscientious and considerate. Very skilled and understanding. A+plus plus!!!

Joyce and Chris did my concrete raising. It was quick and not as loud as I thought it would be. They were both very nice and friendly and I was glad to have them do the job.

Fast and Friendly. On time and little wait from start to finish.

Great service. Fair price

We hired this business to install three push piers for the front of the house, 7 carbon fiber reinforcement strips for the basement wall and raise the concrete garage floor and the back patio with injected foam. The push piers and the concrete pads went well. The employees were professional and did a good job. The carbon fiber strips in the basement is another story. They installed them incorrectly, not according to their own instructions. They are 7 supposed to be bonded to the wall using epoxy resin. After a couple of days they began to delaminate and separate from the wall. They also tied them into the wood wall foundation base plate incorrectly. I called the office to let them know that it was wrong. After multiple tries, I was finally able to get someone to respond and they sent an inspector out and agreed that it was wrong and decided they would add seven more carbon fiber strips to help support the wall. During this frustrating process, it took me multiple phone calls, text messages and emails to get a response. They finally sent a crew out to fix it and I thought they did a pretty good job and was satisfied. Until I realized days later that the epoxy on some of the strips never dried. Now, months later it is still not dry and it is obvious that they did not mix the epoxy correctly. I contacted them and told them that they could just drop some epoxy off and I could do it myself. At least I would know that it is done correctly. They said that they would have a project coordinator contact me, but I still haven't heard and now I can't get any response from anyone. We gave them over $22,000 of our money and they are now completely ignoring us. They say there a lifetime warranty on their work, but what good is that when they will not respond or show up? It is completely worthless! We are not asking for anything special only what they promised to do and what we paid them for. Stay away from this company

JES just finished our crawl space, I can't say enough about the quality of service from start to finish. I want to thank Cory our salesman and the installation crew, Frank "PJ", Pallas, Nick, and Riddel. My expectations were far surpassed, JES is a company you can trust.

A wonderful crew and excellence result

He was good.

Their word is worthless because they are not upfront or truthful. They have poor customer service.

Good company

Easy to work with from start to finish. The team sent to my home to perform the job were extremely professional and fast working. Took the time to explain everything they were planning to do in detail. Job was finished quickly and looked very professional.

I contacted JES because I thought my dishwasher was leaking into the crawl space. Two guys came out, inspected and took pictures. They told me that there was not a leak but that there was standing water, insulation damage and mold. Homeowners nightmare. He claimed doing this would be 'Energy saving'. But had to do today to save $###. High pressure salesman lead me to believe his pitch. I wound up refinancing my home to pay for this as he convinced me I needed it. Which I then convinced my family it was the right thing to do. As polite as they were, they were not professional in work. When they came out to take the insulation out, I had someone take a pic of the area below the dishwasher. Indeed I had a leak. They disconnected my internet, denied it. Let my Golden retriever out of the fenced in backyard. she was picked up at a nearby school 20 min later by a neighbo. Had to get a tow truck to get it out of the driveway because they had scraped and put a hole in the freshly resurfaced street. Before it was all done they disconnected the internet again, requiring a tech to come out, created a leak in the main pipe that brings water into the house. I was never reimbursed for the plumber bill as I was told by the production Mgr. I would. Was given the same promise in March by another 'boss', after a BBB review. Still waiting They also collected final payment from the financial company before finalizing the job. The 'Energy savings ' is a complete falsity. My energy bill the first month increased by $100. The dehumidifier comes on once an hour to check humility levels then again to 'stir up ' the air in the crawlspace. This seems like overkill for an area that is supposed to be airtight. I've been a homeowner for 25 years and this is the first time that I've felt completely scammed by a company. I'm on disability and will not be able to pay the increased electric bills going into the spring/summer as air conditioning will be used more. That dehumidifier will likely be running much more. Just apologizes and inaction Update 4/29/22 According to Billing office for JES a refund was issued today, to the finance company that I paid off in December!? The damages that were performed by JES, were corrected by the plumbing company and paid for by myself directly. The finance company had/has ZERO involvement. I'm certain that a civil court will also agree. Biggest mistake ever calling JES

Frank, Antoine and and Rodshell were awesome. They worked hard and were very respectful. Absolutely would share my experience with JES with my friends and thank you for taking care of my home.

I couldn’t be more pleased with their work! JES workers: Johnathan Dominique Ricardo were the best. They worked so hard and were very professional. They were pleasant to talk with and patiently answered all of my questions. They were very clear about what they were doing and why they were doing it. They put a drainage system in my basement and sealed the walls. I wish everyone I had to do work for me had their work ethics. It was a pleasure to watch them work and to see how they all worked together so easily! I am actually going to miss seeing them. They were here 4 days and I really got attached to them. You just don’t see workers like them anymore. I would highly recommend them!!! They were a blessing to me!

professional with good customer service

Good. Just getting out of Hosp this best I can do

House was thoroughly inspected and detailed recommendations suggested. We appreciated the inspector's candor and helpfulness in arranging the job agreement. Office follow-up was just as promised and final work completed on schedule. Every effort was made to clean up the work area upon completion of the job. Overall we consider it a very positive experience.

Great they were on time and friendly

They were prompt & pleasant & did good work.