JMS Plumbing LLC

Great

When your Hot water heater stops working suddenly, you have an emergency! I contacted Angieâ  s list for help and Justin was the first person to call me back within minutes! He quoted me a price of $850 to remove the old unit and install a new unit. When he discovered I got his contact information from Angieâ  s list, the price went up $50 to cover his â  listing feeâ  . I was a bit surprised, but I agreed. When he came to my house with the WH I had pre-ordered from Home Depot, I was told there would be another $50 fee for picking up the unit. Of course, I agreed as I needed the unit installed immediately. These are reasonable â  extra chargesâ  but should have been discussed beforehand. At $950 it still seemed like a great deal. Justin is very professional and prompt. He immediately came to my house with the new unit and installed within 4 hours. However, the Rheem unit I purchased was defective and continued to leak after the installation. Justin spent a couple of hours on the phone with the Rheem reps before they finally agreed to have the unit replaced. Justin uninstalled the new unit and went back to the HD and got another unit and installed it again. I do not know if Rheem paid him to install the 2nd unit, but Justin did not charge me extra. Basically, he picked up and installed 2 water heaters for the price of 1! The entire time, Justin was very upbeat and positive, keeping me informed along the way and apologizing for the delay (it wasnâ  t his fault)! The 2nd unit was installed and we had hot water! That night I called Justin and told him the unit was â  hissingâ  and there was a small amount of water on the bottom of the tank. He told me this might be â  normalâ  as the unit heats up for the first time, but to keep an eye on it and let him know in the morning. The next morning, I called Justin to let him know the unit was still hissing and more water was on the floor. He immediately came over and promised to take care of the problem, â  no matter the costâ  to him. Again, after a long phone consultation with Rheem, they agreed to take the unit back again and have it replaced. Nightmare! However, when Justin took the unit out (again) and prepared to return to HD for a new unit, he noticed the original 50-year-old pipes were leaking. When he installed the first unit he replaced the top of the old pipes with new copper connections, but did not notice or replace the rest of the leaking 50-year-old pipe. As it turns out, this 50-year-old pipe had been obviously leaking water form months and desperately needing replacement. After noticing the leaking pipe, Justin was able to quickly fix the problem by replacing the 50-year-old pipe with a new pipe. However, replacing the 5â  of old pipe was not part of the original estimate so I had to pay an extra $300 for the 5â  of new pipe installation. Justin went back to the store, purchased and installed 5â  of copper pipe to fix the problem. That separate job took a total of 1 hour. I believe the entire pipe should have been replaced upon first inspection as it was obviously corroded. It was not leaking at the time of the first (and second) installation because the water had been turned off for the installation. My thoughts: When installing a WH using 50-year-old pipes, it might be a better idea to automatically replace the pipes since youâ  re already back there anyway. Saving the cost of materials and 20 minutes of work is not worth the aggravation of leaving the customer with 50-year-old pipes on a new WH. All that aside, Justin remained very upbeat and understanding of our emergency. He was overheard several times talking to Rheem that, â  I am not going to leave my customer without hot water.â  He really â   this project and I could see he took it personally to do a great job!

Was honest and prompt and I trust him

Finished both jobs in the bathroom. In goodtime and cleaned up the work area completely. Pleasant and professional.

I had JMS Plumbing install a utility sink in my basement. The install required not only the sink but also an ejector pump and venting. All the work was done on time and cleanly. Iâ m a happy customer.

JMS replaced the water heaters in both of my properties and updated some old water lines. Great work, knowledgeable, fast, reliable, highly recommended. A++++

They got their estimate of the job back within 24 hours while I was waiting weeks from other contractors. Scheduled work and they stayed that day until the job was fully completed.

Iâ ve used JMS plumbing for small to big jobs. His work has been performed efficiently and at a fair price. He most recently did the plumbing work on my kitchen renovation. He managed to make a powder room out of a small closet despite the obstacles that an old home presents. At that time he also installed a mini split room AC unit which has worked out very well. I would recommend him without reservations.