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47 Years In Business

Company Details

Contact

1540 Keller Pkwy. Suite 108-139
Keller, TX 76248
www.jmartincompany.com

Hours

  • Mon: 9:00 AM - 5:00 PM
  • Tue: 9:00 AM - 5:00 PM
  • Wed: 9:00 AM - 5:00 PM
  • Thu: 9:00 AM - 5:00 PM
  • Fri: 9:00 AM - 5:00 PM
  • Sat: Closed
  • Sun: Closed
View All Details & Credentials

Achievements

Service Details

  • Residential Work

Areas of Expertise

  • Residential Remodeling
  • All types of Room Addition Projects
  • All Kitchen / Bathroom and Interior Projects
  • Complete Project Design Planning
  • **VA CERTIFIED** FOR ALL ADA & GRANT PROJECTS
View All Offerings and Cities Served

Cost Information

  • Free Estimates
  • Warranty Offered

Ratings

4.6
61 Verified Reviews*
  • 5
    49
  • 4
    7
  • 3
    2
  • 2
    0
  • 1
    3

Highly rated for

  • Quality
  • Customer Service
*Reviews imported from Google have not been individually verified by HomeAdvisor.
Showing 1-10 of 61 results
5.0 Jennifer B. Grapevine, TX
2/16/2024

James and his team did an amazing job remodeling my kitchen. They took my vision and made it come to life. From the 9’ butcher block topped island to the corner pantry that holds tons, they made sure it was exactly what I wanted. Looking forward to future projects!

1.0 John L. Grapevine, TX
1/3/2024

Be careful if you decide to use J. Martin Company. We contracted with James Martin for a Kitchen & Utility rooms remodel â replace cabinets, countertops, appliances, etc.; downstairs painting; and downstairs floor replacement. We had several issues with the job that have left us with an unsatisfactory experience. James quoted the job and just prior to signing the contract, he stated he had forgotten to include the flooring work in his price and would have to revise his bid. We accepted this and agreed to a revised price. In retrospect this was our first red flag. James estimated the total job length to be 6-8 weeks. The demo of the existing tile and carpeted floor started on Sept 5. We packed up everything in the affected areas, including the kitchen, the week prior. The demo went smoothly and completed in 2 days. The next step was the cabinet demo and replacement. However, James shocked us with the news that he would not be able to start the next step for 2 weeks because his carpenter was tied up on some rework to finish another job with an â unreasonable customerâ . So, we would be waiting an additional 2 weeks with all of our stuff in storage. We were not happy as we felt he should have told us upfront and rescheduled the start of the demo job. He knew but didnâ t tell us. James started to lay the tile in advance of the cabinetâ s installation. The tile was partially laid to be completed once the cabinets were in place. No complaints on the cabinet demo and installation, his carpenter, John, did a good job. The tile was quickly covered with plastic and paper for the painters. We added some additional painting work and contracted directly with the painters for that part. The painting crew consisted of the owner of the painting company, Patrick, and his workers. The work crew did a great job and were very conscientious, however anything that the owner worked on was sloppy. He spent more time denying and making excuses than it would have taken his crew to do it right in the first place. This resulted in lots of rework due to drips, missed areas, rough finish, over spray, etc. This was also the first time that Patrick and James yelled at my wife while I was not there. Not professional. At least painting is easy to fix, but the main problem and issue of contention is the tile install. The tile work was in general sloppy. On my request, levelers were used. Despite that, there are still high and low spots (lippage) in the tile installation. Also, they apparently did not use spacers as the grout lines vary from less than 1/8â to more than 1/4â . Some tile was even installed with the grain in the wrong direction and many tiles are chipped. The main issue, however, is with the grout. It was supposed to be a dark brown, but is a chalky, milky white in most places due to incorrect mixing and application. We contacted the grout manufacturer regarding this. How will this grout hold up over time? No one seems to know for sure, but it is at risk. So, our options are: remove and replace the floor, remove and replace the grout and risk damaging the tile, or stain the grout and hope for the best. James said he would only stain the grout. The grout man he sent to the house had concerns about the integrity of the grout and said it should be evaluated before proceeding with staining. Upon receiving this news, James angrily came to our house while I was not there and yelled at my wife a second time for 30 minutes. She repeatedly had to ask him to stop and then to leave. Again, very unprofessional. At this point it is mid-December and James Martin has walked away from the job. We are left to get the grout issue resolved on our own. Buyer beware.

Response from Company:

Hello John. I?m sorry you had a bad experience with us. As our other reviews indicate, it?s rare for us to have a dissatisfied client. Our goal is to provide the best experience possible. I appreciate your detailed feedback and will bring it to the attention of James (the owner) and see what we can do to rectify the situation. Sincerely, Allie Martin, Business Manager

5.0 Colleen Mills Google Review
10/10/2023

James has just completed our kitchen cabinet refresh including dinette and laundry room. He also remodeled and painted our honey oak built ins in the den. We were impressed with his knowledge, good communication and skilled team of cabinetry, carpenter, and painters. Each one of them went above and beyond to make our project really special and personal. We love our “new” home and can highly recommend James Martin!

5.0 Rob G. Arlington, TX
10/13/2022

James and his team did exceptional work and provided equally exceptional customer service. They were in regular contact with me regarding schedule, logistics, and next steps, arrived timely or advised of delays, and were always polite, respectful, and professional. It was also clear that James has built a strong team as the trades that did work in the home (plumbing, stone, and painters) worked seamlessly with his primary PM and had excellent rapport with one another. My experience with his suppliers during the selection process (stone, tile, and fixtures) was equally impressive. Further, his pricing was more than competitive and explained in detail during the initial phase of the process. I am extremely pleased with the final products that included a complete refresh of my master bath and tile work in a guest bath. I would not hesitate to work with James and his team again and recommend him to others, which I have already done.

5.0 Rob Gawel Google Review
10/13/2022

James and his team did exceptional work and provided equally exceptional customer service. They were in regular contact with me regarding schedule, logistics, and next steps, arrived timely or advised of delays, and were always polite, respectful, and professional. It was also clear that James has built a strong team as the trades that did work in the home (plumbing, stone, and painters) worked seamlessly with his primary PM and had excellent rapport with one another. My experience with his suppliers during the selection process (stone, tile, and fixtures) was equally impressive. Further, his pricing was more than competitive and explained in detail during the initial phase of the process. I am extremely pleased with the final products that included a complete refresh of my master bath and tile work in a guest bath. I would not hesitate to work with James and his team again and recommend him to others, which I have already done.

5.0 Mike Lewis Google Review
4/6/2022

J Martin Company remodeled our master bath, James and his team did a great job. He was great to work with, always coming by to check on each phase of the job, always available to call or text. All the subcontractors, especially Jon, were awesome, skilled craftsmen doing top notch work. With supply shortages and, manpower shortages, it was great to have James there to make sure everything went perfect. Look at by before and after photos!

5.0 Kevin Berry Google Review
3/16/2021

James is the definition of integrity.

5.0 Robert Rochelle Google Review
7/8/2018

James did a master bathroom remodel for us recently and the results were just perfect. He was attentive to our input, always available and the quality of work was top notch. Highly recommended!

5.0 Corey E. Arlington, TX
3/13/2018

They were great and very informative and flexible!

3.5 Shelly B. Burleson, TX
10/12/2017

It cost a bit more than quoted..it was good work but more cost than I had figured. His "Foreman" was a little not dependable. The framers, roofers, concrete guys were amazing. Painters were great too. Had to contact him several times about workers not closing the back gate when they would leave...we have dogs. They did great work. Looks amazing.

Photos

J Martin Company
2
Outdoor Kitchens
2
Kitchen Remodel
4
Master Bathroom Remodel
10
Additions Kitchens Baths
5
New Gameroom Addition

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