Jackson Stoneworks, LLC

Not at all happy with Jackson. My first meeting went well with Slate. Nothing else did after that. There was a delay with the install due to the sink that I ordered never coming. I had to order my sink from Amazon. Once the install did happen, the installer broke a piece of our cabinet, never thought to let us know that... Furthermore, one of the countertops is making a noise when you press down on it. After multiple phone calls someone did finally come out, agreed that there was a problem that needed to be fixed and they would follow up with us and have it fixed. Still waiting for someone to come fix that. It's been 3 weeks since the person came out to confirm that there was an issue. Either way, I will never recommend them.

Please read before you choose this company!!! I am absolutely disgusted and appalled by the experience we just had with this company. The brown stone is the stone we chose on the website and the gray stone is what was delivered. We were told after waiting two hours for Slate from sales to call us back (the delivery guys had to sit around and wait too) that the stone we chose was not stone that they even had! They gave us the choice of ordering something else and going without a kitchen for the next several weeks or accepting a $250 discount on the $4k project. Not having a real choice as we cannot go without a kitchen and them not having any other stone that remotely looked like what we originally chose and designed our entire kitchen around, we accepted the discount after waiting another hour for Slate to call ?The powers that be? (owner Tyler who apparently didn?t want to be bothered on vacation) and tell us to take the discount or they were leaving. Appalling! Still no call back!

I am absolutely disgusted with this company. First off I wanted to cancel a a month ago and I was told I was going to get hit with all these cancellation fees, so instead of losing the money I let them continue with the job, big mistake. They can out on a Tuesday to do the install, I got a call five days later that they couldnâ t install the granite because I had a back splash up and there would be a $400 charge for them to return. They just came up with a number and they holding my job hostage until I pay this charge. So now they are paid and I have nothing installed and they wonâ t finish the job till I agree to pay there hostage fee of $400, my receipt has a fee of $100 delivery already, so how would be $400 to re-return. Read the reviews over the past Month this is getting more common with this company. I would avoid doing business with them at all costs cause once they have your money they can hold you hostage. They will probably come up with a stupid Excuse in the comments like they do when everyone else complains.

This company is dishonest... They sold us a granite countertop and took a $1500 deposit... After 2 months, they said they made a mistake and we had to pay an additional $1500 over our contract price... When we decided to cancel because of their mistake, owner Tyler Ryals took a big chunk of our deposit. STAY AWAY from this company.

Excellent team of professionals. Loved the work they did.