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James and Son Plumbing, LLC

Well Pump Installation and Replacement, Well Pump Repair or Service,

About us

Welcome to James and Son Plumbing, LLC. James and Son Plumbing, LLC, is a locally owned and operated by Jason James. We are fully licensed and insured for all plumbing services. James and Son Plumbing, LLC, does all installations and repairs for well pumps. Besides well pumps, James and Son Plumbing, LLC, repairs water heaters, faucets, fixtures and pipes and does drain clog clearing. Based in Mooresville, James and Son Plumbing, LLC, provides customer satisfaction through 24/7 emergency service and fast response times to make your wells work well.

Business highlights

Emergency services offered
10 years of experience

Services we offer

Drain Clog or Blockage - Clear , Faucets, Fixtures and Pipes - Repair or Replace, Water Heater - Repair or Service * and Much More!!!

Amenities

Emergency Services

Yes

Free Estimates

Yes

Warranties

Yes

Accepted Payment Methods

  • CreditCard
Reviews
3.421 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
48%
4
14%
3
5%
2
0%
1
29%

Filter reviews by service

Showing 1-21 of 21 reviews
Tad M.
Jul 2019
0.5
Well Pump Repair or Service
Justin James took my money and did not complete any work. He started the project and after taking $4,600 from me he left and has blocked me from contacting him. Home Advisor has been no help, they say he?s not currently on their list, but they recommended him. I had to get another well repair company, and they got my new pump in, only taking 3 days after he messed around for 6 weeks. I tried to give him zero stars but the app would not let me. I am taking him to court. BEWARE!!

Guy L.
Jan 2019
5.0
Yes, I recommend this pro
They were great!

RICK S.
Oct 2018
5.0
Yes, I recommend this pro
I have decades of experience in the Restaurant industry, and am quite familiar and proficient in the knowledge of plumbing. He did an amazing job and will be using him in the future! He came out within 24 hours of request. It was a simple repair but promptly fixed the issue. Best outcome I could have expected! If I could rate him higher, I would!

Pamela G.
Jul 2018
5.0
Yes, I recommend this pro
Mr. James was very professional and was always available when needed. If he had to deviate from the agreed upon schedule he called to let me know.

JOYCE N.
Feb 2018
0.5
Was suppose to come fix water leak and be here between 9am and 12. I have tried to call several times when 12 came and went and no plumber. No one answers the phone, and voicemail box is full!! Sent a text and no response!! Told them not to come and have some one else coming within an hour of calling, and they called to confirm!!
Response from James and Son Plumbing, LLC
"I was at a job in deep brown county with no service , This woman must need a hug because I would have called had service been available and job I was on was more important."

Janis N.
Jan 2018
N/A
I appreciated that this company was willing to come out and take care of my issue on such short notice.
Response from James and Son Plumbing, LLC
"This customer loved me, it's unfortunate that she forgot to put the Stars. But hey it's a great review and all of the ones that aren't, are proof that I'm busier than everyone else. I do 10 times as many jobs with good reviews with people that like me, I just don't ask them to go take the time to put in reviews, because the people that matter know my pride level of expertise and willingness to complete every job right. Last but not least prioritize the jobs, that's why most of these people are angry, they feel like they were more important."

Debra G.
Jul 2017
0.5
Plumbing was not working well ,I called Jason the day after he said he was done and I paid him .He said he would come back the next day never showed never called . The 1 sump pump he hooked up didn't work second sump pump was just laying on the ground.i gave Jason alot of time to come back ,he never came back he left me no choice but to call someone else. I took Jason to small claims court he didn't bother to show up . The Judge awarded me the Judgement. Still trying to collect my money back.i would not recommend Jason for any type of job.His emergency was taking off and going to California. A 2 and a half day job turned into 4 months and still didn't complete job. It is a SHAME the way you treat your customer. I did have the new plumber take out everything Jason did and redo the whole job.He told me he could fix the mistakes but I felt after paying Jason almost $4000.that there shouldn't have been mistakes to fix, so I had him just redo the whole job.
Response from James and Son Plumbing, LLC
"Lol,,,,,If that were true it would be a shame. god bless Notice the last 3 reviews are the only negative. It is strange don't u think? (consumer name withheld per their request) is not telling the whole story,court date will be reset . floor not level toilet required leveling....to much for shims, mortar leveling is better than shims anyway and is what QUALIFIED plumbers do in Cali which is very strict codes so it clearly would be sufficient here. more efficient then shims. pipe at an angle is laughable because that has nothing to do with toilet sitting level...cabinet shes speaking of was in same shape as when we arrived, and the sump pumps were installed they just weren't sufficient and I admitted to her I was going to replace...shw could not wait when I got busy with emergency jobs hers was perfectly operational, she used for over a month before she was sold into spending more money unnecessarily by another "plumber"....If it needed replaced why was it working so great except for a venting issue that i was aware of and planned on fixing. didn't affect operation at all....It took at lot longer than expected to finish re pipe as crawl space was a pond, after pumped out still muddy< I spent 1 and a half weeks due to the mud and she says she lost??? I was trying to help her even though I knew it was going to be a nightmare because of the mud...Appreciation?"

Rachel S.
Jul 2017
1.3
So I hired this gentleman to fix my plumbing. After several missed scheduled times, he sends someone else to fix it. He was nice and apologized for being so busy, which is why I didn&apos;t give him one star. I have no idea about his quality or value since he never did the job. Sorry James, but I can&apos;t recommend you.
Response from James and Son Plumbing, LLC
"I had a week straight of emergency's...I was kind enough to send another company which clearly I didnt want or have too do. but I did and Bad reviews are something I have come to the conclusion I have to accept as I am always busy and I always prioritize emergency levels. And there will always be unrealistic and people with no ethics or understanding....God bless good luck"

Josh S.
Apr 2017
1.0
Well this guy is obviously over worked because it took days for him to get to my house in greenwood. I needed a drain clearing and my pipes put back together under my sink. He came out and put the pipes together and they still leaked so he said he would have to come back with a washer for the pipes and a snake for the drain. He said because i had waited so long he would give me 20% off. It&apos;s been 2 days and I haven&apos;t heard from him since.
Response from James and Son Plumbing, LLC
"Your Job was a non emergency! I had flooding homes and eople with no water at all. to put a bad review is a little ridiculas. I would be morally wrong to put you ahead of the jobs I had... Thank You God Bless"

Brian V.
Mar 2017
1.0
I had James at my house to replace a water heater element. He arrived one hour late. Then, after looking at my water heater, he told me my Whirlpool was a bad model. Wanted to up sell me on a more expensive unit when my unit is only 2 years old. Nice way to start the repair! Then he tries to up sell me on my water softener saying it was not working well even though it was using salt. He quoted me $160 for a new heating element. He decides the unit was corroded, asked me if I had a hose he could borrow, because in 99% of the units he worked on he could replace the heating element without having to drain 1/2 the unit. In this case though, he said he needed to drain the unit. He was at the house for over 2 hours saying the draining was so slow due to the sediment and that I really needed a better water softener. He could have come and gone in 30 min. without draining the unit or saying it took that long to drain 1/2 of the unit. Heating elements are easy to plug in and screw but he said not in this case. I played along the entire time. Will not have this plumber back. I am losing confidence in Home Advisor!
Response from James and Son Plumbing, LLC
"Extremely condending customer, and clearly ignorant to the way plumbing works. What he says is completely false. You can't always remove and replace an element counting on vapor lock especially when you have kids and other people turning on the water in the house which was a continual problem on this job. I didn't up sale anything. I explained his softener was old and it wasn't working efficiently. Because it was not if he knew what he was talking about I wouldn't have had to go there . lol"

Ken F.
Feb 2017
4.5
Yes, I recommend this pro
$700
James and Son Plumbing showed up on time and were very professional. The work they did was affordable and I&apos;d highly recommend them. Jason James is a good man and made sure the work was done right.

Holly W.
Feb 2017
4.0
Yes, I recommend this pro

James K.
Jan 2017
2.5
Yes, I recommend this pro
.

Rebecca R.
Jan 2017
5.0
Yes, I recommend this pro
$295
They merit a 10 star rating on a 5 star basis. Professionalism, knowledge, and service oriented was way above board. I would most definitely recommend them to anyone who needs their service.

John N.
Jan 2017
5.0
Yes, I recommend this pro
Jason did a great job, quickly and at a fair price. The main issue was getting him here because he became delayed due to a previous emergency job. I would hire him again.

Fabian E.
Dec 2016
4.5
Yes, I recommend this pro
By far the best customer service! Work was completed half the time of any local plumbers within 50 miles radius would have completed. Will contact Jason again in the future for ANY plumbing issues. f you have an emergency and want quality work done - CALL JAMES AND SON PLUMBING!

GEORGE H.
Dec 2016
5.0
Yes, I recommend this pro
i have more work to be done and i will call James to do it

J J.
Dec 2016
5.0
Well Pump Installation and Replacement
Yes, I recommend this pro
AMAZING!

Stephen B.
Dec 2016
4.0
Yes, I recommend this pro
With less than favorable conditions to work with, Jason did everything he could do to finish the job while keeping the cost as close to the estimate as possible. Even though the job took longer than planed he stayed with the labor quote.
Response from James and Son Plumbing, LLC
"Thank you, yes one of the toughest jobs in a while"

Darlynn E.
Nov 2016
5.0
Yes, I recommend this pro
Jason is thorough & meticulous. He&apos;s well versed in all plumbing needs. Will call again!

Richard S.
Nov 2016
4.0
Yes, I recommend this pro
They provided good attitude and spirit. I did not get multiple estimates, so the value for the money section of this rating and review was difficult to come up with.
Response from James and Son Plumbing, LLC
"Thank you Jason James"

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

James and Son Plumbing, LLC is currently rated 3.4 overall out of 5.

Monday: Open All Day Tuesday: Open All Day Wednesday: Open All Day Thursday: Open All Day Friday: Open All Day Saturday: Open All Day Sunday: Open All Day

James and Son Plumbing, LLC accepts the following forms of payment: CreditCard

Yes, James and Son Plumbing, LLC offers free project estimates.

No, James and Son Plumbing, LLC does not offer eco-friendly accreditations.

Yes, James and Son Plumbing, LLC offers emergency services.

Yes, James and Son Plumbing, LLC offers warranties.