Jeff Dean Hardwood Flooring

Jeff Dean was hired to refinish approx 630 sq ft of continuous hardwood floors on our main level in July 2018. We had so many problems, from poor craftsmanship (there was an obvious color difference about 1 foot from any edge around the entire perimeter of the floor where they didn't buff properly where the two sanding machines meet), to dishonesty, that we simply cannot recommend this contractor. There were many bubbles in the finish, and hair looking fibers stuck in the stain too. The only way to fix these problems was to re-do the entire job. They splashed stain on our dining room wall (have to re-paint), rammed their machine into our dishwasher ($600 repair), punched a hole in our bathroom wall (they patched, but I had to pay a painter to re-paint the bathroom). On top of all of this, there was a leak at the water shut-off from where we removed the toilet the day before they arrived. When we did the walk-through with them, there was no water. When they sanded the bathroom floor, there was no water (one doesn't sand wet wood!), yet enough water ran after they sanded to cause major flooding damage on our first floor and finished basement, costing over $20K in repairs. While our insurance covered some of the cost, Jeff D. denied any and all responsibility, saying the leak was there before his crew started. If that were the case, we wonder how they managed to not notice any trace of water as they sanded the wood that was most damaged! The entire experience was nothing short of a nightmare. Jeff D. himself said this was the job from hell as he told us to keep our remaining balance and left our home. This was a rather small job, about 630 sq ft of continuous hardwood to be refinished. It's a shame that his crew let him down to this degree. While he may have been a top notch floor re finisher when he was doing the work, it's clear that his employees have not mastered the skill. And the lack of any remorse or responsibility for all that went wrong from Jeff D. himself were so disheartening. We understand that mistakes happen, and this review would have been so different if he had simply taken responsibility for the utter disaster that his crew left us.

Jeff and Hunter are very professional, clearly explained the process, and kept me informed on how the job was moving along. I highly recommend hiring Jeff Dean Hardwood Flooring.

They did an excellent job. My only negative was that it took awhile to get on their schedule. They are busy which is a good thing. Once they came, they got the job done quickly and efficiently and very well. We are very pleased with the floor.

Jeff Dean Flooring guys are very professional and personable. Hunter and Sunny did the job, that's Jeff son and nephew. My floors looks brand new. NO dust what so ever. DO NOT hesitate to hire these guys!! I already referred them to the people that did my kitchen flooring. Jeff I must say you train them well... Again thanks so much... Janet C. Coates

Very professional. Made my floors look new again.

Prompt, professional service. Hardwood refinishing looks amazing! We plan to use them again for another space.

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Jeff Dean Hardwood flooring gave me a very fair price to darken and refinish our floors. The Dean family did an exceptional job. Came when promised, very knowledgeable in everything hardwood floors and explained the process throughly to our satisfaction. We would highly recomend Jeff for any flooring need.

Very knowledgeable and experienced

Jeff Dean Hardwood Flooring was an exceptional family team of prompt, polite, honest, hardworking individuals who finished my floors to make them new again at a fair price. I highly recommend them to anyone requiring their floors to be resurfaced 110%. I will use them again in the future. Thank you for making the house look awesome! Dan Singley from New London

Jeff did a quality job,on time and comunicated with us during process .The vacuum system used during sanding left the house virtually dust free. We were really pleased!! Would recommend Jeff for any flooring need!

The owner and staff were very professional. Work was done on time and quickly, as promised. Refinishing with truck-mounted vacuum system was very clean. Workers took extra care to protect cabinetry and fixtures, and left premises clean when job was done. Highly recommended!

Jeff Dean was wonderful. He was very knowledgeable, very honest and would recommend to family and friends.

Excellent job and very clean

Very professional and accommodating contractor.

Just great down to earth genuine nice person and excellent contractor on time done right and at a great price! Highly recommend