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Johnston Cooling and Heating, LLC

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14 Years In Business

Company Details

  • Verified Licenses

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Contact

902 Westchester Street
Bedford, VA 24523
http://www.johnstoncoolingandheating.com

Hours

  • Mon:
  • Tue:
  • Wed:
  • Thu:
  • Fri:
  • Sat: 12:00 PM - 3:00 PM
  • Sun: 12:00 PM - 3:00 PM
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Service Details

    Areas of Expertise

    • Central Air Conditioning
    • Heat Pumps
    • Electric, Oil, and Gas Furnaces
    • Refrigeration, duct work
    • Service and installation
    View All Offerings and Cities Served

    Cost Information

    • Free Estimates
    • Warranty Offered
    • Credit Cards Accepted

    Ratings

    4.7
    334 Verified Reviews
    • 5
      279
    • 4
      46
    • 3
      3
    • 2
      1
    • 1
      5

    Highly rated for

    • Quality
    • Value
    • Customer Service
    Showing 1-10 of 334 results
    4.5 Wayne D. Moneta, VA
    12/14/2023

    The 2 young men that did the work were polite and did a good job.

    4.0 Bill M. Madison Heights, VA
    8/9/2023

    The service tech did a great job.

    5.0 Justin S. Vinton, VA
    6/28/2023

    My outdoor AC unit starting making a loud rubbing noise and was no longer cooling properly. I called Johnston Cooling and Heating at 8:40a.m. Yes, they actually answered the call. No message needed to be left. Took my information and estimated that someone could be there by 1:00-4:00. Received a phone call from the tech (Joseph) around 2:00 letting me know when he would arrive. Arrived right on time with the estimate of 3:00p.m. Took a look, and identified the problem and ran diagnostic tests to make sure there was nothing else going on. By this time it was 4:00-4:15p.m. Everyone knows quitting time/COB is around 5:00p.m. Joseph went, got the parts, came back and replaced the motor and capacitor. Didn't leave until close to 6:15p.m. So... they picked up the phone, gave an estimated time of arrival window, beat that time, found/fixed the problem. Gave an initial quote, and ended up billing me a little less then the quote. Joseph was amazing, polite, caring, knowledgeable, committed, and thorough. I can't say enough about him. How do you beat that? Johnston Cooling and Heating has earned my repeat business. Thank you kindly. And our furry critters that were overheating thank you as well! ~ Joseph, you rock.

    2.5 Gary P. Roanoke, VA
    4/10/2023

    They showed up an hour late and spent a lot more billable time than needed. Instead of finally fixing the problem, tried to sell us a new unit for $9000.00 which we do not have. This was the total opposite of the experience that I had with them 2 years ago, which was efficient, thorough, and fairly priced.

    5.0 Chri C. Blue Ridge, VA
    9/29/2022

    I called yesterday to schedule an appointment and they told me someone could be here this morning at 10am. This morning I received a call at about 830am letting me know they could be on their way if that was OK. My 10am appointment turned into about 915am so I was pleased with that. Once Zack showed up be identified himself even though he was in a Johnston van, and I took him around the house so he could find his way to everything he would need. He was extremely pleasant to speak with and did the work very well. I knew what he had done and notified what I would be expecting to have done. Thankfully, there were no major concerns, but even I'd there would have been, I'm confident they would have been fully explained and completed if possible today.

    4.5 Ron C. Roanoke, VA
    6/12/2022

    Dave was terrific and extremely knowledgeable about Air Conditioning. He worked through all the problems he was faced with and got both units up and running. Dave from Johnston Cooling is one of the best reps of any company that have been to my home. Courteous, knowledgeable, the epitome of professionalism. Definitely give this man five stars.

    4.5 Jacqueline M. Roanoke, VA
    3/24/2022

    Excellent work, highly recommended.

    4.0 Tim H. Appomattox, VA
    1/18/2022

    Did a good job

    4.0 Tim H. Appomattox, VA
    1/18/2022

    Did a good job, price’s were a little high but they were efficient and always showed up on time.

    5.0 Chad L. Roanoke, VA
    1/14/2022

    Did fast and efficient job.

    Photos

    Johnston Cooling and Heating, LLC
    Lynchburg VA

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