Joseph A DiPietro Heating & Cooling, Inc.

They have vanished from site. Saw them advertised for awhile now they are gone. I mistakenly overpaid $100.00 and spoke with Jim in the office regarding this, never heard back. The salesperson Jeremy was not knowledgeable as he told me something was available and come installation day I was told by the installers the bay vent was not an option. The door to change the filter was blocked by the gas pipe, sign of the craftsmanship. Joe came out an corrected that issue fortunately. Absolutely no follow up as to how the install went and how the system is working. I would not recommend DiPietro. Extremely disappointed and sorry I chose this company.

Do not call Dipietro! The worst company ever! No return calls! All excuses and ruined my bedroom ceiling and blamed each other for everything gone wrong! Then treat horribly ! Cannot get through to owner! Now it looks like small claims court!

Great customer service. Work done in timely manner.

We called Dipietro to repair our Air Conditioning system in our home. The technician misdiagnosed the problem as being a bad contact. He did not have a replacement contact on his truck at the time of the visit. He stated he would have to order one and return another day to install it. He stated the repair charge would be $357.14 to install the contact, including parts and labor. We agreed to that and he required us to put down a deposit, which we did. A few days past and we did not hear from him. During that time we found out that the price of a new contact online was about $10.00. So, we ordered one and installed it ourselves. It did not fix the problem! Our AC was still not working! So, we called Dipietro and let them know this. They had the technician call us. The technician called and left a voicemail message explaining that the next step would be to check the system for leaks, and that it would be a very expensive process. We then called another company for help. They came out and determined that the system was low on refrigerant. They added refrigerant and that got the system running great! We later added a leak sealant to the system as a precaution. The system has been running great! Dipietro claims to have a 100% satisfaction guarantee. Yet, when we told them we were not satisfied, they refused to give us a full refund! Their technician is incompetent and we would not recommend them to anyone!!!

Great install of central A/C

Horrible customer service. We had our central air conditioning unit installed June, 2017 and have had constant problems with it since its inception. We had a technician down almost on a weekly basis to trouble shoot the issue and find the root cause. We worked with him exclusively until November, 2017 when it got too cold to do any more work. Fast forward to April, 2018. We found out that the lead technician (Ivan) who we were dealing with is no longer with the company along with the Service Dept Manager (Alan Hamer) and office manager (Donna Bradley) who was working our case; they all either resigned or were let go by the company. Rather ironic since DiPietro is supposed to be a family friendly, loyal company. I have called 3 times so far to try to get some resolution to this problem. The only response I get is "we are trying our best to get this resolved". Supposedly, they are contacting Carrier to have one of their service reps come down. It has been over a week and still nothing. Also, when the Service Dept Manager left the company (Alan Hamer), our case was not discussed as part of the transition process. I find this hard to believe as Alan told us on many occasions, our issue was always discussed during weekly triage sessions. VERY DISAPPOINTED WITH DIPIETRO; WE WOULD NOT RECOMMEND THEM TO ANYONE. We are in the process of hiring an attorney and reporting them to the Attorney General's office.

Very nice and easy to work with

They gave me the best price and were able to get it done quickly.

DiPietro was non aggressive with sales and explained the materials that would be a fit for my home. The installation team did a seamless job. DiPietro is also VERY responsive if you have questions or concerns. If you don't understand the phone conversation they will send a tech out to educate you. They are very fast at sending a tech out if there seems to be any issues. From the first call the last of the installment, DI Pietro was excellent!

Good & Excellent service ! Now my house is nice, warm & comfortable again!

Professional, helpful and promt.

Helped out with Mass Save program that I didn't know existed!

I went through MASS save and they use Dipietro Heating and Cooling. Dipietro install the boiler and patched the ceiling where they installed the vents before they had it inspected by the city. They left a mess and a pile of insulation all over the floor. Then it didn't pass inspection so they had to remove and reinstall the vents. I had a hole in my garage ceiling for 4 months and made several calls before they came to fix it. It took them a year to realize they needed to do the electrical inspection and I had to call and remind them to finally have it scheduled. I had a few issues with the unit within the past 2 years and they have not been helpful at all. It takes at least a week to get service and their technicians are not knowledgeable about the heating units. Scheduling inspections and having the units pass inspections are fundamental parts of their service and Dipietro had problems with both. It concerns me that MassSave contracts out a company like this.

Excellent service. Started and ended the project on time. Very professional and friendly technicians. Answered every question that I could think of. Great experience from the initial quote, to scheduling, to installation. Even included a stamped address envelope for my rebate from MassSave. I give the 10 stars!!

Gas furnace and central A/C was totally dead (furnace was 30 years old). The company was supportive every step of the process, even before the sale. Staff walked me through the whole process, even the MassSave process and finance options. They coordinated all the paperwork so all I needed to do was sign on the dotted line. Crew arrived on time and didn't leave until the system was completely installed and running properly.

The project was started and finished on time. They handled every aspect of the project, including removal of the oil tank, plumbing electrical, permitting and inspections. They left the project area cleaner than when they started. Would recommend them to any family or friends...

the installation went well.

They gave me a quote on the spot and were able to schedule for within 10 days. Helped me with paperwork for the rebates. They showed up on time for the install, and cleaned up after themselves. Excellent!

Can I give more than 5 stars? Reached out to a handful of HVAC contractors to get a quote on replacing my 20 year old central air system. From the woman who I initially spoke with to the guy who came out to give me a quote (who happened to own the company) to the crew that came out to do the project, I got first class service. I scheduled the initial visit and Joe arrived 15 minutes early. He gave me a handful of quotes and was very clear on the differences between the systems. I settled on one of the lesser priced systems and never felt like he was trying to "up-sell" me. In fact the system I purchased qualified me for a rebate from my energy provider. I was able to schedule the install for 2 days later and again, the team showed up right on time. The guys were personable, respectful of my home, and very hard working. I have a brand new central air that seems to be working perfectly. It's significantly quieter than my old system. They cleaned up any mess that was made and gave me a complete walk through of my new system. I could not be happier.

I was apprehensive when choosing an AC contractor to install central AC in my house. There are so many to choose from. I had a couple of companies come in and quote me for the job. The expense is considerable which makes my expectations high. I decided to go with DiPietro. I must say, I am so happy that I did. The two gentlemen arrived as scheduled and started their job. My wife and I felt bad because the attic was so hot. This did not deter them. They plugged away and had the job completed in a day and half. These two gentlemen were so polite and courteous. They asked before they did anything, they told me when they went to lunch. I knew what was happening every step of the process. I would peek in the attic to see their work after they left for the day. The work looks amazing. Everything is neat and clean looking. I even asked one of them who their boss was so I could call him personally and compliment them on doing such a great job and for not complaining one bit about the heat. The funny thing is, the boss, was the one doing the installation. The president of the company (and one of his employees) was the one who had installed my system. It is such a pleasure to see some one who is actually hands on and see what their employees experience all the time. I am totally satisfied with the install and performance of the AC and I would recommend DiPietro to anyone who wants professional, knowledgeable. It is actually surprising to find some body who actually takes pride in their work these days. You may not get the president of the company installing your system, but at least you know that he is completely involved and is in touch with his customers and employees.

They provided the service in a timely and efficient manner.

I.explained problems with no shows. They arrived on time and completed project and left area cleaned up.

sales guy is knowledgeable, and oil furnace was replaced almost in a half day, no complains, all is fine, I would definitely recommend them