Junk King Miami North

The estimate was done via photos. Pj photos were reviewed by the companys representative. Was advised I will need only one truck. I have told the company that it is a condo building and there is a short window to remove garbage. Only 3 hours. I was assured that the job will be done in time. Nevertheless, the companys agents arrived an hour late. Only 2 people showed up with a tiny cart. They said that the time frame is too short and they will need more then one trip. The company was contacted. The customer service/manager advised that the owner will contact me within 20 min. If he does not, call back the manager. None called back: not the manager, not the owner. The manager never picked up again. I paid $100 to reserve the elevator. I took half a day off to meet the garbage company. Unacceptable service and misleading representation of what the company does. They fraudulently misrepresented and I relied on their statements. Because I work full time, I am limited as to how many hours I can take off of work. Moreover, the way they treat their clients is a shame. My consumers rights were violated and I want to make sure that it does not happen to another hard-working citizen. Unfortunately, the company is luring in customers and doing it in a way that a customer will have no choice but to agree to a second truck to pick up garbage due to the fact that a day off of work was already taken and an elevator already reserved and paid for.