KCB Services

the task was to clean an empty basement, concrete floors and walls. In two days I was to have an open house for the purchase of the home. Two women arrived, and were doing work as I dropped in from time to time, Nearing the time they said they'd be finished by, I came down and found they were gone.......their machine was in the alcove outside the basement, and there were puddles of water all over the basement. I wanted it to look cleaner but with an Aqua Vac down there and puddles, it appeared that I had plumbing problems, which of course I did not......I saw the women in their car and asked what was going on and they said they were leaving; I asked what about your machine, and they said it's broken. I asked about the water on the floor, and they said they went as far as they could. I wound up carrying this heavy machine around the front of the house so that visitors would not think I had floods in my basement. My wife and I spent 2 hours with brooms and with towels returning the basement to a normal look......fairly dry, we had 2 days till people would go thru and by then the residual moisture evaporated after 2 days, we left the windows open............I told the lead woman that I was trying to call the boss but she said it was not worth my trying as they took their number and directed it to her cell phone, so I'd only be getting her. I never rec'd a call from the owner, and I spent a couple of months on line with homeadvisor.com who informs me that since my initial complaint,till now, this company is not affiliated with Homeadviser. I see they are still listed, so I think it important that you see this if you are considering them.

Plumber Rod was fast. He also unclogged the bath tub for me

They were very professional.

They did not finish the work or call back. Less then one third of the work was finished, and they charged me half of the money.

very clean very professional

They were supposed to do a 4 hour deep clean with two maids in my one bedroom apartment. One girl showed up 15 minutes after the appointment to do an assessment of the job. She came back 10 minutes later with some cleaning supplies and said the other girl had to go out to get more supplies. She arrived 2 hours later. A glass jar was broken during the process and not completely cleaned up. I understand stuff happens during cleaning but it should have been cleaned up properly. Still dust balls under the furniture and dirt in the corners after they finished. Blinds still dirty. Closets weren't touched. They wanted to charge me another $60 to clean the fridge and oven which I told them originally needed to be done and was part of the quoted price. The inside of the fridge barely looks touched and has been disorganized. They said they would organize as well but were not able to accommodate upon arrival and wanted to charge more for the job. When I said sure I will pay more they didn't know how to organize so I told her just not to do it. All in all they cleaned for maybe 3 hours and accomplished what should have only taken one hour. I've been a manager at both corporate and boutique hotels for over 7 years. I know what a deep clean looks like and this was not worth more than $70. I was quoted $185 but ended up only giving $150 to the service and $20 to the one girl who showed up somewhat on time and ready to work. When I told them I was not satisfied they didn't even argue with me but still wanted to be paid extra. Sorry, but I would not recommend this service.