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26 Years In Business

Company Details

Hours

  • Mon: 8:00 AM - 6:00 PM
  • Tue: 8:00 AM - 6:00 PM
  • Wed: 8:00 AM - 6:00 PM
  • Thu: 8:00 AM - 6:00 PM
  • Fri: 8:00 AM - 6:00 PM
  • Sat: 8:00 AM - 12:00 PM
  • Sun: Closed
View All Details & Credentials

Achievements

Service Details

  • Residential Work

Areas of Expertise

  • Additions
  • Kitchen Installs
  • Bathroom Remodels
  • Windows, Siding, Roofs
  • Basements
View All Offerings and Cities Served

Cost Information

  • Free Estimates
  • Warranty Offered

Ratings

4.3
34 Verified Reviews
  • 5
    22
  • 4
    8
  • 3
    0
  • 2
    0
  • 1
    4

Highly rated for

Showing 1-10 of 34 reviews Showing 0 reviews
1.0 George K. Dracut, MA
12/17/2020

The customer service was far from professional. We did ask for some upgrades with our kitchen, which brought up the cost, but Mr. Lauro, who said that he was always spot on with his estimates when doing the walkthrough, went way over budget that we had expected. There were also a number of times that we had to contact Mr. Lauro about getting work going. Demo began on 10-9-18, the kitchen was framed on 10-11-18 & electrical upgrades were done on 10-12-18. Then we waited almost a month for any additional work to be done, as kitchen lights were installed on 11-8-18. Mr. Lauroâ s attention to detail was less than what one would expect on a job such as this, as his figures were often incorrect, or overlooked items that were included in the contract, such as a sink over our bathroom toilet, which he had to be reminded of, and the fact that a final inspection had to be completed before he could collect final payment for the job. Many things promised to us by Mr. Lauro in our initial conversation and walkthrough were never provided by him, including all paperwork regarding construction, or fixing of a step that led into our sunroom. The only reason the ratings were as high as they are, is because the subcontractors that were hired for the job were all exemplary.

0.50 Sally G. Chelmsford, MA
1/27/2020

Took $18,000 dollars as a deposit for a remodel in October 2019 and then stalled and stalled. He asked for more money before any work was done! Had already paid him 1/2 down. After repeatedly lying to me, I fired him. I have since been trying to get a refund of my money. Had to hire an attorney and he still owes $8000.00 and it is now March 2021.

Response from Company:

This is not the truth, homeowner did not want to start the project before the holiday's (Thanksgiving and Christmas. I was in contact with her in November, December, and January during which time I had serious health issues with my wife. Started the permit process the week of the 1/13/20 which by law can take 30 days to be approved. Got and email on 1/12/20 that the kitchen was packed up and read for demo. By law, we cannot start a project without a permit. Customer contacted the town who then called me informing me that they had 30 days to approve the permit. The customer was asking me to work without a permit which is against the law. Now I have to withdraw the request from the town. The cost of the project was more than she intended and I believe she got cold feet. All this transpired last week once the permit was submitted. We live in a time now where we only respond to the negative. My reviews have taken a hit because I we did what the customer asked. If she couldn't wait for the permit imagine when someone does demo her kitchen. The money provided purchased the cabinets which will be delivered to her.

5.0 Kerri R. Wilmington, MA
5/12/2019

Knowledgeable, thorough, overall good work and pleased with the outcome of the remodel.

5.0 Janice B. Belmont, MA
3/30/2017

I would give K&M 6 stars if I could. They were prompt to schedule the work, patiently answered all my questions, showed up when they said they would and did very good detailed work. But, the biggest thing that distinguished them from the other contractors I interviewed was that K&M offered suggestions/opinions and information (why something I wanted to do was or was not the best idea and why they thought that way,and an alternate idea which was very important and useful to me)-the other contractors simply accepted what I proposed to do and gave a price. The kitchen came out just the way I wanted. I would definitely use them again.

5.0 Francis V. Billerica, MA
12/24/2015

Rick was punctual with an estimate, showed up on time,did the work in a timely manner and kept within the estimated price would recommend him and use him again in the future.

4.0 John D. Andover, MA
12/30/2014

very qualified, very knowledgeable. I will be hiring him again

5.0 Barbara S. Tewksbury, MA
10/24/2008

Keith and his partner Joe did a great job installing the bathroom flooring. It was a much bigger job than I had originally thought, but, they came in and did it all, removing toilet and baseboard and replacing everything back in order. It looks great and I am very pleased.

5.0 Scott P. Acton, MA
10/2/2007

Keith showed up on time every time and the workmanship has been excellent. I'm more than satisfied!

Response from Company:

This was a barn one of the oldest in Acton. We needed to jack it up over 8" to level the floor for the barn door to shut. We also rebuilt part of the farmers porch. The barn doors track was removed and straightened and put back so the door would operate correctly.

5.0 Michele K. Wilmington, MA
9/14/2007

My initial contact with Keith for my front stairs and door project was very professional and informational. He, as well as his workers Jimmy and Norman were patient and understanding over my anxiety and indecisiveness. The new door is not yet installed, (as I had a hard time picking out "just the right one") I'm sure it will look great with the new stairs. While here they also did another project that my husband was pleased with. Looking forward to bigger and better projects with K & M.

5.0 Jonathan K. Newtonville, MA
8/6/2007

Great service. Quick, responsive, professional.

Showing 1-10 of 34 results Showing 0 of 0 results
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Photos

K and M Enterprise
Harvard do it all project
2
Kitchen in Billerica
5
Decks
16
Kitchens

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