Keith Bowen, LLC

"(consumer name withheld per their request) was seen on a Saturday for his original appointment. He works for Google, so we all know he as everyone else receives emails. When I dropped off the screens for the job 3 hours prior to the first day of installation, his neighbors called him to let him know, and that was the first reschedule. Then he cancelled a 2nd time because he was in California. Both times the crew was enroute to his home in Alpharetta, 45 minutes from us. Then he changed a downspout placement and added a bay window. Our agreements stipulate pay upon completion. When it was completed, we updated the invoice and emailed. No response, 3 emails later he then responds about the extra cost. It was explained your wife authorized the bay window, then crickets for 2 more days. Yes we will be aggressive in getting paid, our crews respond very rapidly, professionally and get paid the day they complete the job based on performance. I was also nice enough not to charge him a 3% credit card processing fee =$54.00. We demand excellence in our work, and run an efficient operation. Getting paid according to the terms is part of that process. If we made clicking on the link any more simpler of payment, some people would complain about that as well."

"(consumer name withheld per their request) I do apologize about the dumpster pick up. We said in your invoice that the dumpster would be picked up 2 business days after project completion, and it was picked up 3 business days after completion instead. However, I must admit I?m a little confused by your review. Our project manager emailed you with information on when the crew would arrive, spoke with you the morning of the job before anybody got on the roof, spoke with you through the process of installing your new roof, and was on site during the whole process. We spoke about the delivery of materials to ensure they were dropped off in a convenient spot for you. If you would"

"Thank Maureen for the kind words, and recognizing Charlie as one of our Best Project Managers."

"Refund was issued back to contractor on 7/20/2017. Contractor said he would notify his client and full refund has been issued back by certified check too. This is a contractor posting as a customer, that has not refunded the customers money. Cashiers Check is issued to the lady that owns the property not the contractor Angel."

"Diana, thanks so much for the review and kind comments. It means a lot when a customer takes the time to leave a review for us. We appreciate your business and the opportunity to serve you; we hope you keep us in mind in the future for any of your or your friends roofing, gutter, siding, or trim work needs."

"Cathy, thank you so much for allowing us to serve you and your brother Jim. It's been a pleasure working and chatting with him. We appreciate the kind review and comments, as they help us grow as a company, and one of the most rewarding parts of the work we do is knowing we've provided a solution to a customer's problem using superior materials, workmanship, and expertise."

"Jinsong, thank you for the review and the opportunity to serve you. I hope as time passes, you see that the value of our work is worth the price. Years ago, when Keith started this business, he made the basic choice of either explaining price once, or apologizing for quality forever. And I'd bet you'll be glad he made the decision he did. We hold our employees and their work to the highest of standards to ensure you get a product that will do its job and stand the tests of time and weather."

"James, thank you so much for the review and kind words! We at Keith Bowen LLC can't tell you how rewarding it is to see reviews like yours. We strive to offer superior quality and service, and appreciate the opportunity to provide it to you."

"Manny, Thanks so much for the review and comments! We're so glad we could provide a solution to your problems and ensure it was an easy process for you. It was a pleasure serving you."

"Willard, thank you so much for the review, comments, and referral to friends! We are so glad that we could offer our services to you and make it a smooth and easy process. Thank you again for the opportunity to serve you"

"Brian it was a pleasure to work with you, your brother (consumer name withheld per their request) and staff. Earning your trust and business gives us a great sense of accomplishment, and allows us to continually seek performance improvement. Thank you once again for the opportunity to serve you. Sincerely, Keith Bowen"

"Mrs Pat, Thank you so much for the kind words and review. It was a sincere pleasure serving you and your husband. Knowing you are completely satisfied with your new roof and the process of putting it on gives us the greatest sense of accomplishment. We appreciate the opportunity to serve you and your family. Sincerely, Harrison Rosser"

"We are glad to hear we could be helpful to you. At the end of the day, our main goal is to help our customers, and we appreciate you helping us by offering us the opportunity to serve you and by giving us your kind review."

"We're very pleased to hear you had a good experience using us for your roofing needs. We appreciate the opportunity to serve you and we look forward to continuing business with you in the future."

"We apologize for the inconvenience the waste removal timing caused. We always do our best to provide solutions when issues present themselves as they will in business. However, the waste removal company was not under our control. We called and made sure they prioritized your pick up and did our best to deter any children from being tempted to play in the debris. As you stated in your review, when we can control it, we ensure that things are done on time. Because of this standard we hold, we have eliminating the 3rd party company that was in control of the pickup, so it will no longer be an issue. We are pleased you were happy with the quality and value of our work and hope you don't take this unfortunate experience as a representation of our company."