Kelson Plumbing, LLC

Awful customer service. The plumbers are a dime a dozen, this crew is just flat out rude when they get a job and then they refuse to finish the work.

If you want a good plumber don't call Kelson Plumbing. He is very unprofessional and like a bull in a china shop, will over charge you. All I wanted is someone to change a 3 valve shower diverter. I told him before he started the job the existing plumbing was CPVC and can break easily. He said no problem. First he broke a pipe joint and claimed he didn't do it. Said it was already broken. I reminded him the house had water pressure on before he started and it wasn't broken then. We left it with it broke all by itself. Then he broke another pipe and it was still not his fault, it twas already broke as well. This pipe was down low so he had to come in from the other side of the wall to get to it. He had to remove the dishwasher and cut a hole in the wall to get to the pipe. When he opened the door on the dishwasher, he started twisting and pulling on the door to get it to slide out but then realized it was bolted in. When he got the dishwasher out, the door would not shut back as it was twisted out. This too was not his fault. He said he was not an appliance man. While he was finishing up the plumbing, I got the door to at least close but still hard to open and I am worried it will leak now. Then, when they turned the water back on one of them had left a faucet valve open and it started flooding the kitchen. This too was not his fault as he claimed they did not open that valve. I reminded him the house had water on it when he started and the valve was closed then. He insisted they did not open that valve and it was not his fault it flooded my kitchen. While he finished checking for other leaks and putting the dishwasher back in, I cleaned up the water mess. The final problem was he charged me $140 more for having to fix his mistakes and didn't even say he was sorry for bending the door on the dishwasher that I will have to replace. I was glad to get him out of my house and I wont be calling him back for any warranty work, if I have any more problems with his work.

I'm a local realtor and found Kelson Plumbing LLC from HomeAdvisor.com. Mr Kelson was prompt to return my call, and let me to text him a picture of the Leak problem location (I was an hour and 1/2 away from the home) to get an estimate of repair for my Seller (who is out of state) and did the work the next day. Great Service! I will call this company again and refer him to my customers.

Beat competitor's prices and had great customer service. He is an honest and hard working individual. He has done other work for us so far and I will continue to use him.

He did a great job!