King Green Of Charlotte, Inc.

"Thank you for taking the time to review us. We really appreciate it and I am glad to hear you're happy with the service."

""We are always sorry when people are disappointed with our services but there are many things that are simply out of our control. As with any landscaping endeavor, a lot depends on Mother Nature. The thin areas mentioned are by trees where grass always has a tough time. This was brought to the customers attention more than once. The timelines mentioned do not agree with what we have recorded in our system. The customer called over Four Months after the seeding was done. The seeding itself was done late because the customer pushed back the dates we assigned them twice taking us all the way into November (when the seeding is not guaranteed). The instructions left with them clearly state that they needed to call before the end of December if they thought they needed more seed or had concerns and that we really could not add seed after that. Despite that, after they called in mid-February, we went out to inspect the lawn and agreed to add seed in March. That seed is actually coming in well everywhere but around the trees. The first ticket to inspect the lawn came in on a Wednesday and we were on the lawn the following Monday, not "Months later". Further, a manager was again on the lawn 18 days later to add seed when it made agronomic sense. Management again was on the lawn about 20 days later, at the customer's request, to see how the seed was coming in. We are a terrific lawn care company but even we cannot defeat nature's rules!""

"Happy to hear about a satisfied customer!"

"The way to keep customers happy for the long haul is to be honest and treat them like partners in their lawn success. Because, truly, they are just that. We cannot do it without them!"