Knotty Custom Cabinets

We were initially really excited. The owner was imaginative and energetic in our early meetings. However, of the three projects we initially hired the company to do, they completed one. It took four times longer to do the work than they estimated. Crews were not on site every day. And unlike every other contractor we worked with on our remodel, we received little or no communication about when work would be happening. When we made repeated requests for this kind of information, we often received no response. The company rarely proactively communicated with us. When the first project was finished, there was no indication of when crews would return to finish the other two. We worked diligently to communicate with the company. We asked them to set deadlines, knowing that they were carrying a significant work load. Every time they committed to a schedule, they failed to follow through. Finally, it became clear that the company either could not complete the project for lack of capacity, or was no longer interested in it. The delays were significant, but we could have lived with them if we had received clear and regular communication from the company. And we could have lived with delays if they had done what they said they would do when they said they would do it. We've worked with multiple contractors on our overall renovation. With this one exception, each one has communicated clearly and proactively with us, even when they ran into delays. We worked creatively with them to figure out solutions. And these contractors delivered on what they said they would do, either on time or ahead of time.

Job was started and never finished.

Exceptional most enjoyable experience having Brandon do a total kitchen remodel for us! He not only has the best customer service, best communication and dedication to his craft. He also brought an exciting vision of adding custom areas to showcase our kitchen and bring in the "Wow" factor. Thank you Brandon!

Brandon and his team did a remarkable job picking our large 3 piece entertainment center and painting it to match our interior trim. We will definitely use Knotty Custom Cabinets for future projects! Thank you Brandon.

A nice job done in a timely fashion. Very accommodating on what we wanted and very friendly. Always prompt on coming out and doing the work and communication was great.

I hired Knotty Custom Cabinets to build me a custom kitchen. From the first time Brandon came over, he was very professional and took the time to listen to what I was looking for in my dream kitchen. Brandon came up with some great design ideas and we even came up with a different layout with some really neat accessories that I never even knew about (pull-outs, knife drawer etc.). Throughout the project, Brandon kept in communication with me and responded promptly to any questions I had. Knotty custom cabinets got the project done in the quoted time frame and was up front about costs and any additional expenses that may come up with higher end countertops etc. I couldn't be any happier with the outcome, I highly recommend them!!