L&J Heating & A/C

On 12242025 I inquired of a complaint regarding this pro Jim Long via initial contact pro mention a service fee of 85.00 dollars if decided for repair its applied to any other cost for the project. I eventually was asked for 135.00 with the notion of completing the project for operation of my furnance.He had difficulty with a replacement purge valve for a radiator which is contingent for the furnace's operation. He struggled and didn't have tools necessary to retify his efforts. I conceded to a revisit for the following week from that date of 121725 to 122425 upon payment, There was no phone confirmation on that day prior to time alotted so I contacted him but no reply and or apology and my initial service request is incomplete and not to mention having to habitate without the comfortability of heat in my home to which was the main objective for my concern to Angis.

They were prompt, courteous, and they did exactly what they said they were going to do. It was a great experience.

They were very nice and good. Happy with them.

he was honest and on time

Did a fine job.

They were very responsive and completed the work in a timely fashion. They were very friendly and provided me with some needed information in regards to my current system. Overall they provided a pretty solid service.

Fast response. Explained problem. Quick, friendly and efficient!!

Jim was informative and terrifically customer friendly, he went through all the steps in figuring out what the problem was with our barely two year old furnace. Replacement of the motor was needed, and Jim checked warranty and it was still under warranty! A big savings for us! Thank you Jim!

They responded quickly to my home because I did not have heat. They identified the problem and gave me my options and quoted me the prices for each. I chose to replace my furnace. They said they would have a new one installed in two days and did as they promised for the price they quoted. I am very happy with their service and professionalism. I would highly recommend them.

Showed up on time - did a great job

L&J responded quickly to my request and had great communication. They arrived on time and got right to work. My stars are lacking simply because my heat wasn?t really fixed and I needed to pay $145 when all they wound up doing was jumping the heater wire and telling me they think my thermostat has an issue or wasn?t installed properly. Shouldn?t a heating professional that you?re paying $145 to be able to diagnose and fix that issue as well? So now I?m waiting for another service to come out because I just can?t be without heat. Again, they were very responsive and friendly. They seem to be knowledgeable , I just didn?t have my issue fixed and paid a good chunk of money.

Jim showed up as scheduled and has a wealth of knowledge regarding HVAC. He was courteous, easy to talk to and did not try and sell me on any more than what was needed. He was someone I trusted from the first meeting.

Honest and expert company. I knew what the AC problem was. I spoke to Jim over the phone and he knew right away what the problem was as well. His focus was not to upsell my problem or charge me a bunch of upfront fees. He fixed mjy problem and charged a fair price and now my house is cool and breathable again. I highly recommend L&J and I will absolutely use this company again.

Great customer service.

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HE WAS ON TIME,COURTIOUS AND POLITE!

I thought when I first met Jim he was nice. He was looking at my heater he told me it was one part then he said no I think it's this part. When asked well how much does this cost he said it's expensive around $450.00. Then he said well maybe it's not that once he touched another part he said it could be this. He got the heater going just good enough for him to get out the door. The heater shut off and never came back on. When I contacted him he want to trouble shoot over the phone. Then he said he would not be able get get back to my house because he had other jobs. Now I paid him $165.00 and I still don't have any heat. When I contacted home advisors and I complained about this man Jim. He called me and he wanted to argue with me . He started yelling at me. Not professional at ALL. He said to me that it wasn't his faught that I was having a mechanical problem. Just think I paid this person for poor customer service. I Will not recommend this company to anyone

They were the first heating company to return my inquiry and were always available via phone when I called. Scheduling was difficult, however, due to emergency jobs, which I understand. The downside was cost - I admit to not doing my due diligence by getting multiple quotes so I cannot definitively state I was overcharged. I paid $300 to have an oil tank fill pipe removed and sealed with cement.

Jim was great to work with; he was prompt, courteous and kept me informed throughout. I live out of town and my elderly mother needed heat fast. Jim was on the job quickly and got her heat back on as soon as he was able to get the necessary part. I would definitely recommend Jim to anyone in need of service on their heating systems.

The worst. Don't use this company. Frist he came hrs after appt time, he check the broiler say we need something new circuit board or circuit switch something like that… Frist price $677 I said I'm not sure, and he I'll do it for $477, we said we let you know, paid him $85 service charge. Call an hr later said yes, next day he remove the circuit box. He said it will take 1 or 2 hrs to repair, I called him 5 or 6 hrs later to ask what happen he said I'll return the box tomorrow my mother told there's no heat return it tonight our you won't be paid… He reconnected the box mother give him $477 warranty. He said there's no warranty or recipes. One of my brother said for $477 we want a warranty and recipes. My mother got a 30 day warranty and recipes. That night, heater did not turn on. Called James long at L&J heating, the next day he and a partner and said it's not the box but the thermostat. Went to home depot replace thermostat. Heater came on and went off... The same problem before we call L&J heating... So we call L&J heating again, talked to James. Told him it's not the thermostat. No heat sat night call Sunday no answer, we talk to him Monday morning, he said it must be something else, I’m not coming out for free I’ll fix it for 150.00 dollars this time... but l&j heating it was never fix you took $477 from a senior citizen and not fix it. And call hear Monday morning wanting $150 more to do it right this time.... she’s 76 with asthma and still no heat. People don't use them you been warn!!!

Jim was very prompt and courteous. Cleaned and repaired our furnace in short order. One thing I didn't appreciate was that he said he couldn't give me a receipt for the part because it was handled electronically.?? Doesn't seem like a good business practice to me.. Its always good to have all the receipt when repairs are done. Other t han that it was all good

They showed up on time and fixed the issue right away.

Responded fast for initial service. Slow responds for follow up or returns. Over priced for parts but needed the job done with temps going down to the teens. Its best if your are knowledgeable about your furnace because everyone will try to take shortcuts.

Jim is a very nice person and someone I would recommend to repair any AC unit having issues. He is timely and goes out of his way to complete the job with urgency. He gives as many options as possible and he is very trust worthy.