VA Beach Lawncare

"Hello Ma'am, We are sorry to hear about your negative experience. We aim to provide a pleasant client experience with everything that we can control. When we initially discussed your project, you were interested in getting the price to have some rock delivered or installed. We mutually agreed the most cost-effective method was to have you provide the measurements. We used those measurements to create the estimates that were provided to you. You digitally signed an estimate approving to have One (1) cubic yard of rock installed based on the measurements you provided. When we arrived at your property, we immediately contacted you by phone because we noticed right away there was a discrepancy with the dimensions that were provided. Using the dimensions we were given by you, it was determined the square footage of the area to have rock installed was One Hundred and Two (102) square feet. When we measured, it was determined that the measurements provided to us were off. For Example, the dimension for the area along the back fence that was given to us was One (1) foot by Thirty-eight (38) feet. When we measured it, it was Two (2) feet by Thirty-eight (38) feet. That correction doubled the square footage in that area alone. After we installed the One (1) cubic yard of rock and adjusted it to cover as much area as possible, we measured the remaining areas. The largest areas left were Three (3) feet by Fourteen (14) feet and Three (3) feet by Fifteen (15) feet. That alone is Eight-seven (87) square feet. When we talked by phone after the rock was installed, I told you the remaining area needing rock was almost double the initial area. You would need One (1) more cubic yard of rock to cover the area. While I understand your frustration, the dimensions we were initially given were off by half."