LRE Foundation Repair, LLC

"We?re sorry to see your review and appreciate you returning our Production Manager Teddy?s call so we could begin discussing your concerns. Prior to connecting with you, Teddy attempted to reach you twice and left voicemails after we became aware of your situation through the multiple negative reviews that were posted online. During our recent conversation, you advised that you are currently out of the country. Teddy has tentatively scheduled a visit to the property after your return so we can assess the current conditions together and provide clear recommendations. For clarity to anyone reading, LRE Foundation Repair does not ? and has never ? offered a lifetime warranty on PolyLevel® repairs. Warranty coverage, product limitations, and repair expectations are clearly outlined in the written agreement signed prior to installation. You also mentioned sending an email approximately two years ago to a sales representative who is no longer with our company. We were unable to locate any additional attempts to contact our office or team members after that time and prior to the recent online reviews. We always encourage customers to contact our office directly so we can promptly assist and help resolve concerns. LRE Foundation Repair has proudly served Florida homeowners for decades and remains committed to honest recommendations, quality workmanship, and standing behind the services we provide within the terms agreed upon. We are willing to review the project in person and work toward an appropriate resolution following the site visit."

"We?re sorry to hear that your experience with us didn?t meet expectations. Our goal is always to provide top-quality work and ensure every customer is happy with the results. We?ve tried reaching out to better understand your concerns and see how we can make things right. If you?d like to discuss this further, please feel free to return Eric?s call or reach our office at (407) 794-6861. We?d love the opportunity to improve your experience."

"Thank you for your feedback! We're glad you?re satisfied with our work and pricing. If you need anything else, feel free to reach out."

"Thank you for choosing us for your project! We're glad Trevor, Chad, Thomas, and Chris provided you with great service. If you need anything else, feel free to reach out. Thanks for taking the time to leave us this review!"

"Thank you for your kind words! We're thrilled to hear that we exceeded your expectations. If you ever need anything else, we're here to help."

"Hey thanks, Jacob! We really appreciate your 5-star review and were very pleased to hear that Chad and Cornelius were able to provide you an exceptional experience with your home's repairs. Please let us know if you have any further questions or concerns we can help you with. Thanks again!"

"Thank you for your feedback! We're glad to hear our team hit the mark for you. If you need anything else, just let us know."

". Mike, thank you so much for taking the time to share your experience with us! We're delighted to hear that our team provided outstanding communication and professionalism throughout your project. It was our pleasure to ensure a stress-free experience for you. We truly appreciate your recommendation and look forward to any future opportunities to assist you. Thank you for choosing us! - Rachel Vitale"

"Thank you for your kind words! We're thrilled Chad and Craig provided professional service and eased your anxiety. Don't hesitate to reach out if you have more questions in the future. We appreciate your feedback!"

"Thank you for your wonderful feedback! We're delighted that you found our service excellent. If you ever need assistance again, don't hesitate to reach out. We appreciate your support!"

"Thank you for the feedback! We're delighted to hear that Chad and Craig provided diligent and professional service in repairing your cracked driveway. We look forward to serving you again in the future!"

"Thank you for your glowing review! We're thrilled to hear that you had a positive experience with us. It was a pleasure working with you, and we appreciate your recommendation."

"Mr. [Consumer Name Removed], Our Production Manager, Brad Nunn, spoke with you on Friday, Feb. 16. LRE has taken your concerns seriously and we appreciate this feedback and you bringing this to our attention. Our Crew Leader relocated the pop-up drain to a further location, per your request. Regarding some of your other concerns, LRE pointed out that your concerns about the system not performing fast enough was actually the result of debris getting into your channel drain. The great news is since you went with LRE for your channel drain project, you will reap the benefits of our 4" drain, which allows you to take the lid/cap off and maintain this yourself or hire someone to do it for you. LRE also has some other products that can help drive water flow even faster than the channel drain currently has the capacity to do. We also offer an annual service maintenance plan that would have the channel drain debris removal included in that service. If you're interested, please give us a call at 1-800-580-0229. Thank you."