LS Appliance Repair

"Lies. Customer needed new motor i installed new motor, new motor still works! I tested unit and it all worked for 3 days. Then it started smoking because the belt and motor was spinning on the drum. Drum bearing is bad and locked up. I told customer drum bearing is built into the drum and the drum would need replaced. Customer said she dont want to spend any more money on drum."

"Customer told me her son installed drain pump i asked if it was the proper one it called for if not it would cause issues. He said yes, but it didn't work. Diagnostic fee is 100$ i came out checked power to pump had 124v. The pump was hot and humming, i then checked the model number and they had a 20$ amazon part wrong part number. I immediately unplugged unit and told them there lucky it didnt short the control board, everything checked out good since i had power from board to pump. I tell her we are going to order this part number its the correct part number for your unit i unplugged the washer, i told them dont plug it in ln i will do everything when i get back. From the weekend. I get part Saturday come back out Tuesday i notice unit was plugged in over the weekend i unplug it take old wrong motor install new drain pump motor . I go in diagnostic mode went to number 12 to immediately send power to drain pump. I had no power to the drain pump now. I had 120v wehn i left unit unplugged friday. They need a control board now, someone ran the unit while i was gone and that pump shorted the board. I told her boards 135$,i will come out and install new board for 100$. She got mad at me because i wont do it for free. I told her i gave them instructions to fallow. Simply dont plug it in."