Landscaping By Richard Story

"Hello, I want to provide a full and accurate explanation of what happened with this project: Medical Emergency & Hospitalization: During this job I experienced a sudden medical emergency and was hospitalized. I required surgery to remove a testicle. This is the only reason the job paused — it was not abandoned, and I communicated that I intended to return and finish as soon as I was physically able. Work Completed: Before my emergency, we completed approximately 75% of the project, including the base preparation, compaction, and majority of the turf installation. Materials Purchased: We purchased and delivered all turf materials, including an additional turf roll and all base material. These materials were fully paid for by us. Customer Hired Another Contractor: Without giving us the opportunity to return, finish, or correct anything, the homeowner hired another company to take over the project while I was recovering from surgery. We were not contacted before this decision. Our Materials Used by the New Contractor: When we returned to the property, we discovered that: The extra turf roll we purchased had been used by the other contractor. The base material we delivered was also used (our wheelbarrows had been emptied). Missing Tools: Additionally, a case of our tools valued at approximately $3,000 was missing from the property when we returned to retrieve our equipment. Because: The job was not abandoned, The delay was due to a documented medical emergency, 75% of the job was completed, The homeowner terminated the project by hiring another contractor, Our materials were used by that contractor, and Our tools went missing on the property, no refund is owed, and we actually incurred financial loss due to the homeowner’s actions. We are committed to professionalism, but we cannot be held responsible for a situation where the homeowner replaced us during a medical emergency, used our materials, and allowed our equipment to disappear. Thank you for your understanding."