Larsana Heating & Cooling, LLC

Very friendly and accommodating, but they were forced to come back several times to fix issues from improper install. I would otherwise rate them higher.

From the week that the unit was installed it malfunctioned. The have been back and forth to our home 10-15 times. They got more money out of us because we thought that it was our old duct system, so we had them replace and repair the duct system, but it still didn't work properly. They have told us numerous times that the wrong thermostat has been installed, but after replacing the thermostat with another one the unit still won't function properly and they end up coming back the next day and usually the following day. Each time they get it to work it is temporary. Once the technicians went to lunch and left all their trash in the yard. The technicians usually leave without saying anything to us after they service the unit. I'm gonna do some research to find out who to report this to.

They are slow to respond when there is a problem.

Everything started great. Friendly staff, professional installation. It's been over a month and the inspection is not done. I'm dissatisfied with the lack of attention to detail. The inspector said Larsana was to have a ladder at the site and he did not do the inspection. I called Larsana and have not heard from anyone. I had 3 bad interviews with other HAVAC companies. Larsana was a breath of fresh air. I had hoped for a much better overall experience.

Very responsive and knowledgeable professionals. They had my new AC installed quickly. I am very pleased with their customer service.

Great experience overall compared to the several other companies we looked at working with. Really prompt, fairly priced, and communicative. Highly recommend!

The job was estimated around $4k which I approved. On installation day, the tech spent a lot of time talking about how tight the space was and he would have to move the entire unit out and reinstall it. So I decided to just repair one run of duct and vent a bath fan. He also suggested that I cap the duct to a return air vent because the wall box was not in place. I am using someone else to install the box and connect. The cost of $1,500 was excessive but I wanted to get things taken care of. I suggest if you use them, make sure you get a job scope that in static.

Great service, they came in and cleaned all of my air vents and I can tell the difference in the air quality in my home

The project took 6 hours. He left my home a filthy mess with dust and debris on every surface, marks on my walls, and screws in the carpet. I am left to wonder if he took something apart and didn't put it back together. Then he wanted to charge me $70 more than the estimate. Do not hire Larsana h & c.

Very polite and accommodating, everything works great, no complaints whatsoever

they installed the heat pump very quickly-however shortly after they had to come back to correct their mistakes-for almost a week. we had no heat or air for almost a week-not a great experience. terrible.

The technician was very courteous.

Great service! However, was told over phone the cost of the small project will cap at $120, but ended up charging $160... Could use some improvement on the consistency between quote and actual cost.

On time and on budget. Work completed as requested.

I was impressed with the promptness of their service. They came the same day I called and we worked out a time that worked for me. The work was done and cleaned up in a reasonable time.

They were terrific. They came over to give us a quote and were able to send someone to do the job the very same day. We were really happy with the work. Super friendly and helpful people!

Fair price, on time, and did quality work.

The serviceman did a very thorough job. We were very pleased.

Good company

worked

Excellent Service. 100 Percent Satisfied.