Leaf Home Water Solutions

Purchased one day, here and placed the next day. No more carrying salt bags down 2 stories of steps, smell in water gone.

DO NOT PURCHASE THIS UNLESS YOU WANT YOUR LANDSCAPING, YARD, AND DRIVEWAY RUINED! Leaf Home Water Solutions sales representative Craig Marin sold us a city water softener system (as shown here) and the reverse osmosis filtration system for the kitchen. This was promised to soften our city water as well as provide filtration for harmful minerals and impurities. We were told the system would drain outside the garage into the ground via a 5-foot drain pipe installed into the ground. We were told that the waste water from the system would disperse into the ground 5 feet below and would not be a problem. This turned out not to be the case. Leaf has been called back to our property four times, and the wastewater is still flowing across our driveway, pathway, and landscaping every couple of days. The last time they sent a manager, Nick LaBlanc, to fix the installation, he followed the same procedure and drove a 5-foot length of 1-inch PVC pipe into the ground, claiming the water would remain underground. It would create a reservoir underground and stay contained. This is still not the case. The corrosive salt is destroying our driveway and walkway pavers, as well as our landscaping and grass. They have also damaged our garage wall by drilling three holes in order to install the system. On the second installation attempt, we requested a water test to see if or how our water had improved with this system. The installer did part of the tests but did not have the necessary equipment to complete all of them. We also purchased the reverse osmosis filtration system for the kitchen. We were told by Craig Marin that it would fit neatly in the cabinet under the sink, and they would run a line behind the base cabinets to hook up behind the refrigerator. Again, this did not turn out to be the case. The tank is much larger and completely fills the cabinet under the sink, and the installer had to drill holes through each of the base cabinets to get the line to the refrigerator. Now each of our base cabinets has holes and a water line running through them. The installer just left the lost lines there. I had to go out and purchase brackets to at least tack the lines against the cabinet walls to get the line somewhat out of the way. Also, now the water pressure from the dispenser on the refrigerator is about half what it used to be, and Leaf told us we could purchase a special pump for $2,000 that will increase that water pressure. I spent hours of my personal time working on this issue, but nothing has been resolved. On May 20, 2023, I attempted to install a French drain 5 feet down where the pipe was driven into the ground, but that has not been effective either. As of May 24, 2023, Leaf Home Water Solutions has not been able to resolve this situation. This situation continues to be a source of stress and anxiety, with no solution in sight. Keith C., Venice, FL.

They are here installing it right now. Won?t know any more till I start using it. They were very nice to work with so far

Very pleased with service

Run as fast as you can. Dishonest, inexperienced, unprofessional. Here is a quick breakdown of the 3-day nightmare I was forced to endure: 1. Only authorized a $500 deposit (and was told the rest would be charged after installation), but they charged the entire cost to my card even before installation was completed, even when they know I was having big issues with it. 2. They installed the water softener/filtration system on our irrigation line instead of on our main water line. The guy who installed admitted it to me but then denied it the next day and 2 people were sent out to convince me that it was not done, even though the installer told me to my face what he had done. I had to push and push for 3 hours until finally, they admitted they had installed it incorrectly. They will tell you they have the best line-locating instruments around, but they do not. They had to come out twice more to fix it. I was told if it had been left on the irrigation line, it would have killed all my grass and plants. Fixing this took hours and hours of stress, confusion, and frustration just a complete nightmare. 3. They also installed a Reverse Osmosis system on our kitchen sink. The day after they installed it, burning hot water started coming out of it. I messaged them and apparently, the installer put the Reverse Osmosis system on my hot water line in error! They had to come out and fix it the following day. I have no idea if the hot water damaged the system. 4. We agreed on where the outdoor filtration system would go when the sales rep came out he told me it could not be installed on concrete. And we agreed a corner of the yard would be ideal. Then when the installer showed up, he said it HAD to be installed on concrete and had to install it in a less-than-desirable location on a fence I am re-doing soon, but said it was the only option. Just another example of inconsistency within the company so many times one person said one thing and another would say another thing it was ridiculous. After all this, I told them their quote was much higher than other local providers of the same equipment, and went with Leaf because of the promised white glove service but the service I received was an absolute joke. Fortunately, even though it took hours of stress, frustration, and confusion, they did end up fixing it (hopefully it works as promised, but I am doubtful based on my experience) and the managers did at least respond to all my texts and calls, even on the weekend when they had to come out for a 3rd time to fix things. However, I reviewed all my texts with their team, and nobody ever apologized to me, even once, on phone or by text. I asked if I could receive some type of discount or compensation for all I went through, and I was denied. I highly recommend that you go with another company, one that takes their business seriously and cares about whether they put their customers through so much unnecessary stress. I am just hoping this system they just installed works it looks very cheap and I do not trust these people. I am 40 years old, own 4 properties across the US, have done major remodels, and have worked with so many companies to install various things, and I can tell you that hands down this were the worst experience I have ever had with anyone installing anything in any of my homes. That is saying a lot please do not give these people your money, other more deserving companies care about how they run their businesses.

Very happy with services

they did job.

Very hospitable and quality service

Excellent work.

Trust worthy Efficient Honest Business Practices Through/ job competition/cleanup Very happy with the outcome