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29 Years In Business

Company Details

Hours

  • Mon: Open 24 Hours
  • Tue: Open 24 Hours
  • Wed: Open 24 Hours
  • Thu: Open 24 Hours
  • Fri: Open 24 Hours
  • Sat: Open 24 Hours
  • Sun: Open 24 Hours
View All Details & Credentials

Achievements

Service Details

    Areas of Expertise

    • Clearing Drain Clogs and Blockages and Camera locating leaks
    • Sewer Mains: Clearing, Installing, Replacing or Repairing
    • Sump Pumps: Installing, Replacing or Repairing
    • Well Pumps: Installing, Replacing or Repairing
    • Plumbing including Rinnai Tankless Water Heaters
    View All Offerings and Cities Served

    Cost Information

    • Warranty Offered
    • Credit Cards Accepted

    Ratings

    4.2
    402 Verified Reviews
    • 5
      266
    • 4
      67
    • 3
      34
    • 2
      10
    • 1
      25
    Showing 1-10 of 403 results
    1.0 Chris B. Havre De Grace, MD
    1/19/2024

    After 2 days of waiting and rescheduling, they never showed up . They came 3weeks ago and fixed my toilet , but it needed a repair again, just after 3 weeks! So I lost money on the deal. Iâ ve had them before and was very pleased but NEVER AGAIN

    5.0 Anthony D. Catonsville, MD
    1/3/2023

    I have used Len the Plumber for over 15 years and have always received excellent service. My latest issue was a clogged drain. The technician, Kavonn Holt, was very good at what he does. He explained the job to me and answered any andall questions I asked of him. He made the job very painless and I would recommend not only Len the Plumber, but also Kavonn for any future plumbing issues.

    5.0 Nathaniel G. Baltimore, MD
    5/12/2022

    Good

    5.0 Louanne P. Hampstead, MD
    3/3/2022

    My most recent experience with Len the Plumber, was on March 3, 2022. I needed a vanity and sink installed and 2 toilets repaired. I was so fortunate that Jeff Hemp and his son, Brandon were sent to take care of the job. They were very knowledgeable, courteous, accommodated all my needs and made sure I was happy with their work. They are truly two genuinely good men. I admired how well they work so well together. Awesome team...those two. I will definitely request them in the future5 whenever I need service.

    5.0 Homer M. Woodstock, MD
    5/19/2021

    Fast, fair, and efficient.

    5.0 Kristin M. Bowie, MD
    1/2/2021

    We have used Len The Plumber, Baltimore location, two times so far. Both of the times were due to emergencies. Len The Plumber was fast, professional, and got the work done quickly. They are the only plumbing company we will use for our needs. Thank you so much to you and your staff.

    2.0 Lauren F. Columbia, MD
    12/29/2020

    We had a clogged toilet. They were able to come on the same day we called, which was great. However, my husband and I were not prepared to become personal apprentices for the technician. The guy had my husband running around the house shutting off and on all of our sinks. He then asked my husband to find the city water access hole. We did not realize it was a requirement for us to know where this hole was in our house. The technician suggested the hole was in a finished room in our basement and said he needed to pull up the carpet to find and access it. Or, he could charge us $300 to use a snake to find it. Well, my husband was unaware that those were not his only two options. So, he was forced to chose one. He chose to do the snake for $300. Not long after, the tech miraculously found the hole he was looking for! In plain sight in our utility room. But too late, he will already charge us $300 for using the snake. He fixed the clog. By this time my husband had to take a work call and asked if I could now act as the apprentice for this guy. Guess what he first made me do? Run around my house and turn off all the faucets that my husband had to turn on when the tech shut off the water. I went up 3 floors doing what this guy asked. By the time I got back down, he agitatedly said **are you done?** Next, he had me go into the bathroom and re-attach the sink stopper and fill it up with water (I still do not understand why I had to do that as he stood 10 feet away in the utility room). When the water released, he said the back-water valve to the city access was broken. We only had two options again. He could take it off completely and risk city sewage back up in our home or leave it on and risk another clog. When I started asking for more clarifying details to this decision such as pros and cons and trying to understand why there were not any other options he huffed and said **How about you just go get your husband!**. Wide-eyed at the audacity of this guy and a bit in shock, I said I guess then to just take it off. So then, he then only put the top cap on and left (there were two caps to the hole! My husband found the other one outside after the guy left and had to reach down the hole and screw it back in!). So, $800 later we had the nasty clog pushed through. But still needed to hire someone else to fix the back-water flap. It was a bizarre customer experience. As a very capable and educated woman, I could not believe men are still making the comments he made to me. He raked us over for money because we are not plumbers and did not know enough about our home plumbing and he clearly has a problem with women. If you hire them, I hope your technician experience is better than ours was.

    Response from Company:

    While negative feedback never feels good it is always a learning experience for us as a company. We believe that we have located your work order and requested that a Service Manager reach out to you to review your claim. If you would like to lodge a formal complaint please reach out to us via email at CustomerService@lentheplumber.com. Thank you, Laura.

    5.0 Rich R. Ellicott City, MD
    11/11/2020

    Quality professional reliable service. Came within 24hours to replace water heater

    3.0 Phyllis G. Bel Air, MD
    11/7/2020

    Too expensive! Way overcharged for water heater and installation.

    5.0 Christopher L. Havre De Grace, MD
    8/15/2020

    Prompt, quick service

    Photos

    Len the Plumber, Inc.
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