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94% Recommended
25 Years In Business
Company Details
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Hours
- Mon: 9:00 AM - 6:00 PM
- Tue: 9:00 AM - 6:00 PM
- Wed: 9:00 AM - 6:00 PM
- Thu: 9:00 AM - 6:00 PM
- Fri: 9:00 AM - 6:00 PM
- Sat: 9:00 AM - 3:00 PM
- Sun: Closed
View All Details & Credentials
Service Details
Areas of Expertise
- Appliance
View All Offerings and Cities Served
Cost Information
- Free Estimates
- Credit Cards Accepted
Reviews
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Showing 1-10 of 31 results
0.50
Sharon H.
Hayward, CA
9/25/2021
No return call
Response from Company:
I apologize for that! Please give us a call at 408.599.1299. Alexander, Lux Repair manager.
5.0
Bikash C.
Fremont, CA
6/30/2021
I had the parts for a refrigerator but I wanted a repairman to install them. I called. More than a dozen repair services before Lux. Their repair person Dean showed up the next morning, was quick and professional. Highly recommend them.
4.5
Chris E.
San Jose, CA
6/7/2021
Visit helped figure out problem with Bosch dishwasher. Very patient and persistent ended up finding user did not put in filter fitting correctly. But fee was very reasonable and his help was valuable. Thanks!
5.0
Imelda A.
Dublin, CA
3/18/2021
Resourceful. Explained the problem and solution. Thanks Nick
5.0
Connie H.
Fremont, CA
3/15/2021
Repair person communicated well and did a good job explaining the issue and what he did to fix issue
5.0
Carolyn M.
Oakland, CA
3/5/2021
Definately would call them again
5.0
Stephanie M.
Oakland, CA
2/24/2021
Quick and efficient. Wore booties in the house!
1.5
Jose M.
Oakland, CA
2/23/2021
The repairman just looked at the appliance and said **bad news. The motor is broken**. Not professional. We are waiting for a second opinion!
Response from Company:
Thank you for your review. We want to apologize for your experience you've had with our tech guy. We constantly working on improving our customer experience and promise to take measures to make sure it won't happen again. You won't be billed for your service call. Hopefully, we'll have you as our client again. Lux Repair
5.0
Courtney L.
Oakland, CA
2/22/2021
The only reason for 4 stars instead of 5 was the price. My part was about $35 but labor was $210. The guy took less than an hour to fix, I was glad he had the part on hand. So fast, professional and good service, just a bit pricey. Still, I will call them for my next washer/dryer fix.
Response from Company:
Hi and thanks for your review. In order to provide great service, we want to make sure you're 100% satisfied. We're sorry that you weren't happy with the price. To appreciate you as a client we're offering you $45 off from your current price. Our representative will reach out to you promptly.
5.0
Sylvia C.
Oakland, CA
2/20/2021
I will be recommending LuxRepair to other homeowners, friends, and neighbors. Dispatch service was polite and friendly. Even though our problem turned out to be a small job, we received very good service.The repairman , Mark, was punctual, diagnosed the problem right away , fixed it and then confirmed the repair for us. LuxRepair provided great customer service and charged a very reasonable price - we definitely did not feel overcharged! We will definitely use them again!
Response from Company:
Thank you so much for your feedback!
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