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Lux Repair
Fridge, Freezer or Ice Maker Repair or Service, Clothes Washer or Dryer Repair or Service, Oven or Stovetop Repair or Service,
About us
THANK YOU FOR CHOOSING OUR COMPANY CHOOSE YOUR DISCOUNTS: FREE SERVICE CALL WITH REPAIR! WE DO SERVICE MOST COMMON BRANDS AND MODELS: Dacor, GE Monogram, Miele, Viking, Fisher & Paykel, Sub-Zero, Thermador, Bosh, Samsung, LG, Maytag AND ETC. WE PROVIDE LUXURY APPLIANCE REPAIR SERVICE FOR AFFORDABLE PRICES! KITCHEN APPLIANCES: Refrigerator, Freezer, Ice Maker, Wine Cooler, Dishwasher, Stove, Cooktop, Oven, Microwave. LAUNDRY APPLIANCES: Dryer, Washer. LICENSED AND EXPERIENCED TECHNICIANS! UP TO 2 YEARS WARRANTY!
Business highlights
26 years of experience
Services we offer
Appliance
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.531 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 74% | ||
| 19% | ||
| 0% | ||
| 3% | ||
| 3% |
Filter reviews by service
Showing 1-25 of 31 reviews
Sharon H.
Sep 2021
Fridge, Freezer or Ice Maker Repair or Service
No return call
Response from Lux Repair
"I apologize for that! Please give us a call at 408.599.1299. Alexander, Lux Repair manager."
Bikash C.
Jun 2021
Fridge, Freezer or Ice Maker Repair or Service
I had the parts for a refrigerator but I wanted a repairman to install them. I called. More than a dozen repair services before Lux. Their repair person Dean showed up the next morning, was quick and professional. Highly recommend them.
Chris E.
Jun 2021
Fridge, Freezer or Ice Maker Repair or Service
Visit helped figure out problem with Bosch dishwasher. Very patient and persistent ended up finding user did not put in filter fitting correctly. But fee was very reasonable and his help was valuable. Thanks!
Imelda A.
Mar 2021
Fridge, Freezer or Ice Maker Repair or Service
Resourceful. Explained the problem and solution. Thanks Nick
Connie H.
Mar 2021
Fridge, Freezer or Ice Maker Repair or Service
Repair person communicated well and did a good job explaining the issue and what he did to fix issue
Carolyn M.
Mar 2021
Fridge, Freezer or Ice Maker Repair or Service
Definately would call them again
Stephanie M.
Feb 2021
Fridge, Freezer or Ice Maker Repair or Service
Quick and efficient. Wore booties in the house!
Jose M.
Feb 2021
Fridge, Freezer or Ice Maker Repair or Service
The repairman just looked at the appliance and said **bad news. The motor is broken**. Not professional. We are waiting for a second opinion!
Response from Lux Repair
"Thank you for your review. We want to apologize for your experience you've had with our tech guy. We constantly working on improving our customer experience and promise to take measures to make sure it won't happen again. You won't be billed for your service call. Hopefully, we'll have you as our client again. Lux Repair"
Courtney L.
Feb 2021
Fridge, Freezer or Ice Maker Repair or Service
The only reason for 4 stars instead of 5 was the price. My part was about $35 but labor was $210. The guy took less than an hour to fix, I was glad he had the part on hand. So fast, professional and good service, just a bit pricey. Still, I will call them for my next washer/dryer fix.
Response from Lux Repair
"Hi and thanks for your review. In order to provide great service, we want to make sure you're 100% satisfied. We're sorry that you weren't happy with the price. To appreciate you as a client we're offering you $45 off from your current price. Our representative will reach out to you promptly."
Sylvia C.
Feb 2021
Fridge, Freezer or Ice Maker Repair or Service
I will be recommending LuxRepair to other homeowners, friends, and neighbors. Dispatch service was polite and friendly. Even though our problem turned out to be a small job, we received very good service.The repairman , Mark, was punctual, diagnosed the problem right away , fixed it and then confirmed the repair for us. LuxRepair provided great customer service and charged a very reasonable price - we definitely did not feel overcharged! We will definitely use them again!
Response from Lux Repair
"Thank you so much for your feedback!"
William B.
Feb 2021
Fridge, Freezer or Ice Maker Repair or Service
Good service
Mamata K.
Feb 2021
Fridge, Freezer or Ice Maker Repair or Service
Skilled technician.
Nelson N.
Feb 2021
Fridge, Freezer or Ice Maker Repair or Service
Arrived promptly. Dishwasher did not leak while technician was there. Told to call back if leaks again. Told that he will waive the service charge next time.
David G.
Feb 2021
Fridge, Freezer or Ice Maker Repair or Service
Make sure they confirm the time of the appointment. Repair was completed within a reasonable timeframe.
Dennis M.
Jan 2021
Fridge, Freezer or Ice Maker Repair or Service
Responsive to inquiry and follow up. He knows his stuff. I called Maytag service recommended provider, scheduled them through Maytag ( 1 week out) but they did not show up and did not return calls. I got Lux through Home Advisor and they were out immediately. I would highly recommend.
Julianne A.
Jan 2021
Fridge, Freezer or Ice Maker Repair or Service
The repairman came out to my house well within the appointed time frame, carefully evaluated the appliance I wanted repaired, but then showed me a new replacement would cost less than the repair cost and strongly suggested I not do the repair. His honesty cost him the money he would have earned had he not honestly presented the alternatives.
Horea L.
Jan 2021
Fridge, Freezer or Ice Maker Repair or Service
professional
Marcie K.
Jan 2021
Fridge, Freezer or Ice Maker Repair or Service
Service was excellent. Nic was amazing. He did an outstanding job! The only negative I would give is communication through the advisor system is not ideal. A straight text to my phone would have been greatly appreciated. I would also appreciate NOT having to provide my vacuum cleaner for the cleaning of the dryer.
Olga K.
Jan 2021
Fridge, Freezer or Ice Maker Repair or Service
Great experience! The tech came out the same day, correctly identified the problem and it was fixed the next day! Cannot be any better! Definitely would hire again!
Cathy T.
Jan 2021
Fridge, Freezer or Ice Maker Repair or Service
Exceptional service! Nikolai was very helpful, quickly resolving what turned out to be a small problem with our dishwasher. I am so grateful for his patience and kindness, as we were dealing with a family medical issue and calls from the hospital as he worked. I will most definitely call Lux, and ask for Nikolai, in the future.
Roger S.
Dec 2020
Fridge, Freezer or Ice Maker Repair or Service
Prompt, professional, personable.
Jun Z.
Dec 2020
Fridge, Freezer or Ice Maker Repair or Service
Quick response, accurate diagnostic, and late-evening repair. It helped us a lot.
Sheryl W.
Dec 2020
Fridge, Freezer or Ice Maker Repair or Service
I was quoted $45 for the assessment. Prior to looking at the simple job, he quoted $150 for what he said would take 20 minutes. I was outraged! We did come to a better figure and because I liked him, I paid far more than I think it was worth. He was a nice tech, who knew his trade. Lux is a hustler. They called me 6 times prior to sending someone over. However, I am pleased with their work,
Jane B.
Dec 2020
Fridge, Freezer or Ice Maker Repair or Service
He was one hour late but diagnosed the problem right away and had it fixed quickly.
Abraham V.
Dec 2020
Fridge, Freezer or Ice Maker Repair or Service
Polite and excellent service
Licensing
State Contractor License Requirements
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*Contact business to see additional licenses.
FAQ
Lux Repair is currently rated 4.5 overall out of 5.
Monday: 9:00 AM - 6:00 PM
Tuesday: 9:00 AM - 6:00 PM
Wednesday: 9:00 AM - 6:00 PM
Thursday: 9:00 AM - 6:00 PM
Friday: 9:00 AM - 6:00 PM
Saturday: 9:00 AM - 3:00 PM
Sunday: Closed
Lux Repair accepts the following forms of payment: CreditCard
Yes, Lux Repair offers free project estimates.
No, Lux Repair does not offer eco-friendly accreditations.
No, Lux Repair does not offer emergency services.
No, Lux Repair does not offer warranties.