Certified Roofing and Exteriors

"Thank you for your honest review. We appreciate your understanding that occasional glitches can happen during a project of your size along with time lapses due to mandated government shutdowns. We are so pleased that you are excited about the end product and hope that satisfaction lasts for years to come. If we can ever be of future service please call us at 269.672.4271."

"As we believe in transparency in communication with our valued clients, we would like to shed some light on the picture Mr. Wilson has painted. This project concluded in January 2020, and our contact has been limited to attempts of balance collection. We welcome everyone to do research. Please, look up our Salesman, Residential Builders, and Liability Licensing. As with all businesses, our business has a past. Anthony Rainko was previously our builder and partner. We parted ways from him during the course of Mr. Wilson project. This split resulted in the division of our tradesman, employees, and subcontractors. We partnered with a new builder back in December of 2019. Liens can be a standard from suppliers. As we do not collect full payment upfront from our clients, neither can suppliers. A lien is a form of insurance that payment is ensured at the conclusion of the contract. The first-lien was placed by the supplier on a subcontractor employed by us. Once we had knowledge of this it was paid within 2 days of it is the effect. This was paid on behalf of our subcontractor, regardless of completion. The second lien placed is similar in many regards. This has been left in place so we may receive payment from Mr. Wilson - which to be clear we have not. While full payment upfront is ridiculous. An aggressive draw structure was put together every week to the middle of the remodel. It was reviewed weekly and a check was received for 8 weeks straight. This was done to ensure funding and removal of a large upfront deposit. In regards to his claim of code violations - Yes. We had three. All cleared inspection prior to completion of the project. All minor violations that happen quite often on a complete remodel. We understood Mr. Wilson to be excited and happy while completing his home renovation. Mr. Wilson punch list? of items has been offered to be taken care of multiple times, but he has refused to defer the remaining balance. When attempts at collection are made, we are meeting with these claims."

"Please be clear that Mr. Rodriquez chooses to share half the story. Like many businesses, Covid has delayed multiple projects for many of our valued customers for various reasons including but not limited to: manufacturing of products, availability of products, suppliers themselves operating, and/or employee and customer concerns regarding Covid. As Covid has affected businesses we have partnered with, it has thus affected ours and how we can operate our small business regarding completion. Unfortunately Robert's project was one of those projects. While we understand his frustration with the situation, no one could have foreseen what the government mandate to close businesses would do to the home improvement industry. Our position was clear to Mr. Rodriquez from the beginning, we apologized for the delays and as soon as we could complete the project we would. He was one of a handful of customers that were waiting for everything to reopen. We have since come to a mutual agreement to refund a portion of his money and allow him to collect the product that was purchased under his contract. While we wish our business, as well as other businesses we have partnered with, have not been affected with delays due to Covid we understand the issue and inconvenience it has posed to our valued customers. We wish the best to Mr. Rodriquez on his home improvement project and look forward to receiving the signed addendum."

"Thank you Margaret for your kind words about our team. It was marvelous working with you as well. We anticipate that you and your family will continue to enjoy your home renovation. If we can ever be of future assistance on constructing another dream to a reality and giving you the peace of mind you deserve from a contractor, please give us a call, as we would be honored to work with you again."