Lightfoot Mechanical, Inc.

Disappointing and Overpriced Experience with Lightfoot Mechanical I hired Lightfoot Mechanical to perform two significant plumbing jobs at my rental home in Weatherford, TX, and unfortunately, the experience was nothing short of frustrating. The initial quote I received was already quite highâ approximately $14,000 for a water softener installation. I was informed this was due to the need to bypass the outdoor spigots, as "softened water couldn't be used outside," which I later discovered was an unnecessary and purely optional step. Another plumbing company clarified this was not a mandatory practice, and that many homeowners prefer softened water at their spigots for washing cars. The fact that Lightfoot Mechanical failed to provide this as an option leaves me questioning whether I was misled to inflate costs. In addition, I was quoted $10,000 just for labor to replace two toilets and seven fixtures. I provided all the materials, and yet, the cost for labor alone was exorbitant. To make matters worse, the quality of their work was subparâ multiple leaks persisted even after the installation, requiring me to call them back three times for corrections. For a company charging premium prices, I would expect flawless workmanship, not repeated issues. The situation with the water softener only worsened as the job progressed. The plumber unexpectedly informed me that I would need to pay an additional $8,000 for bypassing another section of the plumbing and replacing the pressure regulator and hand valve, raising the total cost to a staggering $22,000. Consulting with another professional later, I learned that none of these "necessary" additions should have been required, and a fair price for this job would have been closer to $5,000-$6,000. As if that wasnâ t enough, the water softener system has had ongoing issues since installation. The latest incident involved the system being left in bypass mode after a service, rendering it inactive for months, leading to wasted time and money. Itâ s important to note that Lightfoot Mechanical has been in business for many years and has built an impressive reputation, with nearly 4,000 reviews and a high 4.89 rating. However, based on my experience, it seems this company is now trading on a reputation earned in years past when they were smaller and much more customer-focused. Today, they have grown so large that they seem to have outgrown their reputation, behaving more like a big company that no longer prioritizes customer care or transparency. In summary, Lightfoot Mechanical has been a deeply disappointing experience, characterized by inflated costs, subpar workmanship, and ongoing problems. I cannot recommend their services based on this experience.

Professional and timely service.

All the staff is great, kind, and knowledgeable. I loved the tech tracking, it allowed me to make sure I arrived before the tech! Our tech was informative, clean, and professional. We recieved same day great service. I will be looking forward to upgrading our system with this company and hopefully with our new favorite Tech!

Good communication with office, on time, good work. Costs seemed expensive. Could be that is due to them being from Weatherford/travel to job in Keller.

Was able to do the work at a lower cost than other companies! Provided prompt and excellent service. Very happy with the repair

outstanding customer service willing to work with the customer

They did a great job and gave me useful advice for how to manage my sceptic system.

Friendly service excellent knowledge about the system

Had a tub converted to a shower and updated the vanity. Did a good job and was satisfied with the workmanship.

Did a great job