MBD Restoration, LLC

Improperly installed tile, hot and cold water switched on every faucet, Leaking toilet, leaking vanity sink that ruined vanity, leaking shower head, workers that come and go as they please well into the evening hours. Plumbing not installed according to code. Toilet not secured to floor. When questions and concerns are brought up, owner gets nasty and accuses customer of overreacting. Being asked to pay for workers? damage to the ceiling while they have left paint all over the carpeted steps. Refuses to address outstanding concerns including code violations which are a public health and safety issue. MBD gave us a good price but you get what you pay for.

The owner kept finding reasons to bump up the price. Example: initial cost was projected at $500; it came in at $1300 due to +500 for air scrubber ($136 for 1 day at home depot). I asked it to be removed. Only $400 was removed - reason was that they needed $100 to destroy the carpet due to mold which I understood to be part of the original cost. They didn't need to destroy the carpet just dispose it. Then it still came in at +$100 because of supplies needed for fixing the window (I have an email saying the window repairs were covered). All that was needed were 3 bags of rock and a 3x3 square water proofing material (~$45). When I called this out I was told that I didn't get charged for the half hour for the individual doing the repair work to return the next day. As a side note the individual showed up an hour late, took two hours to go to home depot and pick up the supplies, and had to return the next day because he forgot his staple gun (not because the job took longer) - the next day he worked for 30 minutes. At this point I was exhausted dealing with this company. For me it was $100 vs their loss of having a much larger job - I don't understand the shortsightedness of companies who try to maximize every dollar vs attempting to build a relationship on honest dealing - they do quality work but the hassle of non-stop negotiations over $100 was frustrating; I cannot imagine dealing on a much larger contract. The individual did good work but it felt a bit overzealous - a small amount of mold was found at the base of the window but yet they cut out the side wall and removed a 10' area of carpet (no mold found). Made me suspect they were trying to justify the higher cost than the original ballpark estimate. I gave 4 stars as the work was solid but removed 1 star for being a bit more than needed (additional cost for me to now repair). 1 star for the constant back and forth with the owner on $100 only to be told I "didnt get charged for the return trip [because he forgot his staple gun] 3 stars as I felt it was overpriced - had two companies quote me $600 for just the mold treatment but with no well treatment. I suspect I got upcharged for the neighborhood we live in.

MBD has good instrument and knowledge in addition to humans' visual interpretation when the situation requires so.

Kelly and her crew were professional from start to finish. I appreciate her prompt response and flexibility anytime I reached out to her during business hours to schedule appointments and answer any inquiries I had, especially around the holidays. I'd definitely hire MBD again for future restoration or mold remediation issues.

Professional, collected samples, sent samples to independent lab, sent me lab report, submitted proposal for mold removal.

Excellent experience with this company. They did an entire roof replacement and renovation of our screened porch, deck replacement and new windows. Kelly and her construction team were fantastic to work with - very responsive and the work was very high quality. They were very fairly priced and I am already planning to have them do more work on our house next year. Highly recommend.

I'm waiting for the lab results in a few days before final resolution with this company. However, they were very courteous, punctual, professional, and gave us confidence that they were very knowledgable and reliable with their advice.

They did excellent work at the best price.