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About us
We take great pride our experience, expertise, quality and customer service that we provide to meet the consumers' needs. It is our mission to provide excellent workmanship and complete customer satisfaction from start to completion of a project. order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer a professional manner. Our reputation is based on service, safety and quality, regardless of how large or small the job.
Business highlights
Se habla espanol
8 years of experience
Services we offer
Air Conditioning, Heat Repairs, Service Repairs
Amenities
Free Estimates
Yes
Reviews
4.667 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 79% | ||
| 12% | ||
| 4% | ||
| 1% | ||
| 3% |
Filter reviews by service
Showing 1-25 of 67 reviews
Kara L.
Aug 2021
Central A/C Service or Repair
They did a great job. My house was over 100 degrees and they stuck with me till the problem was solved.
Leah P.
Jun 2021
Central A/C Service or Repair
Mercel was very polite, very thorough, and explained what my problem was. We even called him on a Saturday night, having a similar problem, and he walked my husband through the problem. My husband was able to check the situation and got it going again. It's working like a charm since and now we know how to check it before we need to call again. BTW, he answered the phone himself when we called Saturday evening. Impressive!! Thanks so much Mercel!
Margie G.
Dec 2020
Central A/C Service or Repair
He knows what he's doing! Very PROFESSIONAL! Good price$$
Lance V.
Aug 2020
The system was installed on 2/21/19. Today is 8/15/20. I called them to come repair the AC unit earlier in the week. The owner of the company Mercel Johnson said he would be by Friday but did not show up. My house was over 80 degrees for 3 days. Since he no showed Friday he sent someone to my home who did not fix my AC on Saturday. It actually was getting hotter since his employee tried to repair the AC. Now it is later Saturday and the owner says he can have someone out in two days so I will not be able to stay in my home till Tuesday . All of the parts are under warranty he just would not show up himself to fix the AC so it remains 85 degrees in my home even after they came out and claimed to have fixed the 1.5 year old AC unit that they installed. There is no reason for a system a little over a year old that cant cool my house lower than 80 degrees but that is the situation and when I need this company to help me they dropped the ball. His excuse is that I never called him for routine maintenance but the contract says nothing about this being mandatory in order for their company to honor the 10 year parts warranty that I have in writing. Be prepared to be let down if you do business with Mercel Johnson.
Response from M&M Johnson AC, LLC
"Good to hear that from you, Lance. First of all, I want to let you know that I did install the system and actually gave you the options to make payment on the entire system which I did take care of you cause when you needed the support I gave you the support to make the payment plan. On the other hand, I did send my tech and he needed to get part for it and yes it was under warranty but after you had cussed me out and talking bad for no reason I could not do business with someone that will not respect me as a person or company but I am here for Any future problems."
PATRICK H.
Jul 2019
Central A/C Service or Repair
They replaced my Carrier Evaporator Coil OK, but after 2+ months, they still have not sent me my $660.00 Carrier Corp. Manufacturers rebate. I paid them the full amount for their work upfront, and they were to send back to me, my rebate. Carrier Corp confirmed the rebate was forwarded to their Parts Distributor and on to M;M Johnson on 4/18/19, and that M&M Johnson was supposed to send a check for $660.00, to me. That has not happened. My ratings for this company will change if I receive my rebate check soon. Ive tried over and over to contact them about this and can only leave a VM, but never a call-back or letter, etc.
Response from M&M Johnson AC, LLC
"Good to hear back from you, Patrick. That rebate was given back to you and you received it, thank you for your concern, but, it all went back to you."
Elizabeth F.
Jun 2019
Central A/C Service or Repair
Patrick H.
Jun 2019
Central A/C Service or Repair
Replaced part had a Carrier Corp. manufacturers warranty approved by Carrier. I am still waiting for my rebate check, (that was sent to M and M Johnson), to be sent to me, even after they told me they were going to put it in the mail to me 1 month ago. M and M Johnson has not returned phone calls, VM, texts or email to update me on the status of my check.
Response from M&M Johnson AC, LLC
"Good to hear from you, Patrick... I sent that reabre to you and you received it so I have gotten that taken care of and you should have a copy of it."
Martha R.
Jun 2019
Central A/C Service or Repair
Very polite and professional. Good communication via email, text and phone. Fast quote and good pricing. Thank you Mercel!
Cordia N.
Jun 2019
Central A/C Service or Repair
After having experienced other air conditioning services, I found M&M Johnson AC to be what was missing from them all. Mercell is a committed contractor who cares. He knows what he is doing and uses his skill to actually help his customer.
Luke C.
May 2019
Central A/C Service or Repair
If you want to hire someone after they did the job then never hear from them again even though there is something wrong with the job immediately after they left, then hire them. Otherwise, keep away from these guys! I hired them to repair my A/Cs fan motor after seeing Home Advisor 4.69 rating. They came 30 minutes late (that is fine, 30 min late better than no show). They replaced the motor and then check the freon and told me the freon is low and need to refill. So they did for additional $150 for 2-3 lb of freon. The fan motor seems running again so I paid the bill and hey wrote a receipt on a small piece paper with 1-year warranty on the job and parts. But 20 min after they left my house, we heard some noise (mid frequency humming) from the motor which we never heard before. So I called them immediately, they said they will come back that afternoon to check. No show. Next day I called them again, they said they will come in the afternoon, no show. The third day I called them again, no one answer the phone and leave me with a filled voice message box. I called several times later the same thing, no answer and no way to leave message! So far, the A/C is still working but the noise persisted. We just pray that the motor will not fail in the near future. The one-year warrant looks like a joke! So beware!
Response from M&M Johnson AC, LLC
"My apologies or all the frustrations but the motor was installed and it did run with no noise or humming song I did verify that the motor was not the issue it was coming from the wheel that it was unbalanced and I asked you to replace it and you did not want to replace it so I did everything on my part to fix the motor that was the issue caused it had burned out so the noise was the wheel which is a different part mounted and you didn't wan to pay any more parts so I could only do so much with the unit on my end but the motor has a 1- yr warranty on labor and part ."
Tacho T.
Sep 2018
Great customer service
Elizabeth C.
Mar 2018
Central A/C Service or Repair
Quick and professional. Came out within the hour. Service tech was respectful, thorough and professional - didn't even wake my napping toddler! He didnt speak much English so translated through Mercel via phone and that worked perfectly. Excellent service. Would absolutely hire in the future. Thank you!!
Thomas M.
Oct 2017
Central A/C Service or Repair
Quick response was a plus considering this service was done on a holiday. My problem was diagnosed and solved the same day.
Jom L.
Oct 2017
Central A/C Service or Repair
Marcel did a great job finding us a used condenser unit for a great price.
Bert K.
Oct 2017
Central A/C Service or Repair
good job
Laura H.
Sep 2017
Central A/C Service or Repair
Even though they were an hour late (I-35 traffic), they came in and got right to work. I thought I was getting an estimate first? They flushed a pvc line with 4 cups of water, blew the line out also and we're gone in 15 min,. Ac works great! Pricey
Donna M.
Sep 2017
Central A/C Service or Repair
Took a little while like three days. My service man did not speak English which I found very frustrating but he did work hard. We thought it was freon , but it turned out to be the coils. They did come back every time I called them. If he spoke English I would give all 5's.
Michelle R.
Sep 2017
Central A/C Service or Repair
.
Lizanne M.
Sep 2017
Central A/C Service or Repair
M&M Johnson A/C was great! They went above and beyond to make this AC project work. I highly recommend this company. Honest and hard-working.
Fanny M.
Sep 2017
Central A/C Service or Repair
Would recommend
Pablo P.
Aug 2017
Central A/C Service or Repair
Everything went perfect
Eric M.
Aug 2017
Central A/C Service or Repair
I just call and make an appointment with them within 1 hour and repairmen show up. Other guy said that I need to chnage outside unit and end up just change fan and capisitor. Quick and fixed the real problem. Price also resonable. I recommend them to other peoples who needs AC repair.
Adam J.
Aug 2017
Central A/C Service or Repair
Called almost immediately, came over first thing in the morning and fixed within 15 minutes. Great service.
Pat W.
Aug 2017
Central A/C Service or Repair
Called them through Home Advisor with an AC repair. They were at my house in an hour. Great service at a reasonable price.
Lita G.
Aug 2017
Central A/C Service or Repair
Quick to respond. Arrived on time. Efficient . Little pricey!
Licensing
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FAQ
M&M Johnson AC, LLC is currently rated 4.6 overall out of 5.
Yes, M&M Johnson AC, LLC offers free project estimates.
No, M&M Johnson AC, LLC does not offer eco-friendly accreditations.
No, M&M Johnson AC, LLC does not offer emergency services.
No, M&M Johnson AC, LLC does not offer warranties.