M&M Johnson AC, LLC

4.54 | 64 Verified Ratings
Write a Review


1165 Mathias Lane
Kyle, TX 78640
Your use of our services is governed by our Terms & Conditions

M&M Johnson AC, LLC

We take great pride our experience, expertise, quality and customer service that we provide to meet the consumers' needs. It is our mission to provide excellent workmanship and complete customer satisfaction from start to completion of a project. order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer a professional manner. Our reputation is based on service, safety and quality, regardless of how large or small the job.


Learn how HomeAdvisor screens and approves their pros.

Quick Facts

Business Hours
(Please call to confirm)
  • Free Estimates
  • Bilingual


In Business Since: 2018
State Licensing
Trade: Air Conditioning / Refrigeration Contractor
License #: TACLB66680E
Expiration: 07-18-2021
HomeAdvisor Screened. View Details

HomeAdvisor allows Service Professionals to post information about themselves and their business on their profile. HomeAdvisor does not review or verify the information or representations set forth in those profiles, as they are self-reported by the Service Professional.

HomeAdvisor verifies state-level licensing where applicable - note: some states require local or county level licensing and you should verify whether or not your pro is properly licensed.

To find more licensing information for your state, visit our Licensing Requirements page.
HomeAdvisor: The nation's largest network of screened and rated pros.

Ratings & Reviews
M&M Johnson AC, LLC

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
Write a Review
Showing 1-10 of 64
  Page 1 of 7
Sort by newest   Date ▼   Rating  
1.0   |  
Review by in Austin, TX
The system was installed on 2/21/19. Today is 8/15/20. I called them to come repair the AC unit earlier in the week. The owner of the company Mercel Johnson said he would be by Friday but did not show up. My house was over 80 degrees for 3 days. Since he no showed Friday he sent someone to my home who did not fix my AC on Saturday. It actually was getting hotter since his employee tried to repair the AC. Now it is later Saturday and the owner says he can have someone out in two days so I will not be able to stay in my home till Tuesday . All of the parts are under warranty he just would not show up himself to fix the AC so it remains 85 degrees in my home even after they came out and claimed to have fixed the 1.5 year old AC unit that they installed. There is no reason for a system a little over a year old that cant cool my house lower than 80 degrees but that is the situation and when I need this company to help me they dropped the ball. His excuse is that I never called him for routine maintenance but the contract says nothing about this being mandatory in order for their company to honor the 10 year parts warranty that I have in writing. Be prepared to be let down if you do business with Mercel Johnson.
Was this review helpful?  
2.0   |  
They replaced my Carrier Evaporator Coil OK, but after 2+ months, they still have not sent me my $660.00 Carrier Corp. Manufacturers rebate. I paid them the full amount for their work upfront, and they were to send back to me, my rebate. Carrier Corp confirmed the rebate was forwarded to their Parts Distributor and on to M;M Johnson on 4/18/19, and that M&M Johnson was supposed to send a check for $660.00, to me. That has not happened. My ratings for this company will change if I receive my rebate check soon. Ive tried over and over to contact them about this and can only leave a VM, but never a call-back or letter, etc.
Was this review helpful?  
5.0   |  
Was this review helpful?  
3.0   |  
Replaced part had a Carrier Corp. manufacturers warranty approved by Carrier. I am still waiting for my rebate check, (that was sent to M and M Johnson), to be sent to me, even after they told me they were going to put it in the mail to me 1 month ago. M and M Johnson has not returned phone calls, VM, texts or email to update me on the status of my check.
Was this review helpful?  
5.0   |  
Very polite and professional. Good communication via email, text and phone. Fast quote and good pricing. Thank you Mercel!
Was this review helpful?  
5.0   |  
After having experienced other air conditioning services, I found M&M Johnson AC to be what was missing from them all. Mercell is a committed contractor who cares. He knows what he is doing and uses his skill to actually help his customer.
Was this review helpful?  
1.0   |  
If you want to hire someone after they did the job then never hear from them again even though there is something wrong with the job immediately after they left, then hire them. Otherwise, keep away from these guys! I hired them to repair my A/Cs fan motor after seeing Home Advisor 4.69 rating. They came 30 minutes late (that is fine, 30 min late better than no show). They replaced the motor and then check the freon and told me the freon is low and need to refill. So they did for additional $150 for 2-3 lb of freon. The fan motor seems running again so I paid the bill and hey wrote a receipt on a small piece paper with 1-year warranty on the job and parts. But 20 min after they left my house, we heard some noise (mid frequency humming) from the motor which we never heard before. So I called them immediately, they said they will come back that afternoon to check. No show. Next day I called them again, they said they will come in the afternoon, no show. The third day I called them again, no one answer the phone and leave me with a filled voice message box. I called several times later the same thing, no answer and no way to leave message! So far, the A/C is still working but the noise persisted. We just pray that the motor will not fail in the near future. The one-year warrant looks like a joke! So beware!
Response by M&M Johnson AC, LLC: My apologies or all the frustrations but the motor was installed and it did run with no noise or humming song I did verify that the motor was not the issue it was coming from the wheel that it was unbalanced and I asked you to replace it and you did not want to replace it so I did everything on my part to fix the motor that was the issue caused it had burned out so the noise was the wheel which is a different part mounted and you didn't wan to pay any more parts so I could only do so much with the unit on my end but the motor has a 1- yr warranty on labor and part .
Was this review helpful?  
5.0   |  
Review by
Project: Install or Replace a Central Air Cleaner
Great customer service
5.0   |  
Quick and professional. Came out within the hour. Service tech was respectful, thorough and professional - didn't even wake my napping toddler! He didnt speak much English so translated through Mercel via phone and that worked perfectly. Excellent service. Would absolutely hire in the future. Thank you!!
Was this review helpful?  
4.0   |  
Quick response was a plus considering this service was done on a holiday. My problem was diagnosed and solved the same day.
Was this review helpful?  
Showing 1-10 of 64
  Page 1 of 7

Seal of Approval

What is the screening process that Service Professionals go through in order to become members of the HomeAdvisor network?

  1. Verify Trade License
    HomeAdvisor checks to see if the business carries the appropriate state-level license.
  2. Verify Insurance
    As a part of our screening process, we encourage professionals to carry general liability insurance. We require coverage for hundreds of services.
  3. Verification of State Business Filings
    For business types that require a Secretary of State filing, we confirm that the business is in good standing in the state in which it is located.
  4. Criminal Records Search
    HomeAdvisor uses 3rd party data sources to conduct a criminal search for any relevant criminal activity associated with the owner/principal of the business.
  5. Sex Offender Search
    We confirm that the owner/principal is not listed on the official state Sex Offender web site in the state in which the owner/principal of the company is located.
  6. Bankruptcy Search
    We use 3rd party data sources to check the history of the principal/owner of the business for bankruptcy filings by or against them.
  7. Legal Search for Civil Judgments
    We use 3rd party data sources to check the principal/owner of the business for state level civil legal judgments entered against them.
  8. Liens Search
    We use 3rd party data sources to check the principal/owner of the business for liens placed against them.
  9. Identity Verification (SSN)
    HomeAdvisor verifies the social security number(s) of the owner/principal for identity check purposes. This check applies primarily to smaller business entities.
  10. Identity Verification (Reverse Phone Lookup)
    We conduct a reverse business phone lookup to identify records matching the phone number information provided by the business.

NOTE: Member service professional information confirmed as described above may change or expire over time; while HomeAdvisor attempts to maintain accurate and up-to-date information, and confirms changes when notified, we cannot guarantee that profile and screening information is accurate. Therefore, we recommend that before working with a service professional you verify that information presented is still current and/or acceptable to you.
Please see HomeAdvisor's Terms and Conditions for a full description of how we screen Service Professionals

**Only for U.S. service professionals

Final Step - Confirm Your Appointment:

Confirm your appointment with on , - Change


By clicking Confirm Appointment, you affirm you have read and agree to the HomeAdvisor Terms & Conditions, and you agree and authorize HomeAdvisor and its affiliates, and their networks of Service Professionals, to deliver marketing calls or texts using automated technology to the number you provided above regarding your project and other home services offers. Consent is not a condition of purchase.