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About us
Madd Hatter, Inc., is a local business that has been performing honest, reliable service to homeowners in the area for many years. We believe in treating our customers like we would like to be treated. Our specialties include quality chimney cleaning and repairs, chimney relines, wood and pellet stove installations as well as caps and crowns. We also provide an in-depth safety inspection. Additional services we offer include water heater / furnace flue cleaning and installations, as well as laundry dryer vent cleaning. We also perform humane animal removal. Our commitment to the customers we serve is: "Building Business with Customer Service". "We work hard to clean your chimney; We work harder to keep your house clean!"
Business highlights
Se habla espanol
28 years of experience
Services we offer
Chimney Cleaning & Repair, Safety Inspection Specialists
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.655 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 38% | ||
| 18% | ||
| 4% | ||
| 0% | ||
| 0% |
Filter reviews by service
Showing 1-25 of 55 reviews
Barbara P.
Jun 2013
Chimney or Fireplace Service
WONDERFUL ! The Madd Hatter was concerned about my project and was wonderful to work with !
Lee S.
Nov 2012
N/A
Chimney or Fireplace Service
Madd Hatter came out and cleaned my chimney friday. They showed up in the time frame they said and got the job done. No real issues took a little longer than I thought it should have but over all I'm happy it's done. Thanks for your help!
Barbara Y.
Sep 2011
N/A
Chimney or Fireplace Service
No comment
Tamara N.
Jun 2011
N/A
Chimney or Fireplace Service
On time, nice-all around good experience when having to complete a necessity!
Paul Z.
Sep 2010
Chimney or Fireplace Service
Very professional!
Tammy B.
Aug 2010
Chimney or Fireplace Service
They were fantastic and did a thorough job cleaning out my fireplace.
Jessica W.
Aug 2010
Chimney or Fireplace Service
Very friendly and thorough.
Susan C.
Aug 2010
Chimney or Fireplace Service
The only thing I absolutely did not like or appreciate is that at the end he said he can except tips if you are willing to or not. I thought that was rude. We always tip if we feel the job was done right and fair. I think this puts someone in an awkward position if they don't tip or don't have the extra money to do so. And then feel bad if they are not able to tip.
Response from Madd Hatter, Inc.
"Many people appreciate the high quality of service they receive from Madd Hatter Chimney Sweep. Many would like to tip and wonder if they can simply add a tip into the check. The sweep's intention is not to offend, but merely to inform the homeowner. Tips are allowed in the check! Most homeowners are happy in fact pleased to know this. A look at all of our rating and reviews shows this. Besides, a closed mouth never gets feed!"
Charlotte S.
Jun 2009
Chimney or Fireplace Service
Very polite, did a very good job. excellant service.
Pegeen R.
Jun 2009
Chimney or Fireplace Service
They were fine. The gentleman who came out was very nice, but he was a little too chatty which made him slower than I thought he should be.
Response from Madd Hatter, Inc.
"Our sweeps always take a little time to speak with the homeowner to ascertain if he/she has any special concerns or needs for their fireplace system in addition to the requested cleaning. This enables us to give each homeowner exceptional service with a human touch!"
Jim H.
Jun 2009
Chimney or Fireplace Service
He was awesome. Did a good job, kept the mess to a minimum. He even posed for me to take a picture as my mom collects chimney sweeps.
Libby S.
May 2009
N/A
Chimney or Fireplace Service
They did a great job!
Elaine G.
Apr 2009
Chimney or Fireplace Service
Very professional and friendly.
George N.
Mar 2009
Chimney or Fireplace Service
they were veery efficient and came out the same day good job
Jason D.
Feb 2009
Chimney or Fireplace Service
Work appeared to be thorough, the serviceman was meticulous in his cleaning and explained what he was doing. He made some recommendations regarding products for the chimney.
Marcia M.
Jan 2009
Chimney or Fireplace Service
Mad Hatter was consistently slow in getting back to me. Apart from that, I have not complaints. They did good work for a reasonable price.
Jacyn M.
Sep 2008
N/A
Chimney or Fireplace Service
No comment.
Alvie C.
Aug 2008
Chimney or Fireplace Service
Work completed by Syvol Black --very thorough and professional!
Laura M.
Aug 2008
N/A
Chimney or Fireplace Service
I would highly recommend Mad Hatter. I was so impressed that I hired them to do a chimney at another house for me. Very professional, very polite, very clean!
Ernesto A.
Aug 2008
N/A
Chimney or Fireplace Service
Very good work and both contractors were friendly and courteous, definitely will recommend to any one.
Jen O.
Aug 2008
Chimney or Fireplace Service
Madd Hatter were very polite, cleaned up well after the service - I would recommend them to anyone needing a chimney sweep.
Penny R.
Jul 2008
Chimney or Fireplace Service
My seller was completely satisfied. I have referred you to another customer who is having you clean two fireplaces.
Linda Z.
Jul 2008
Chimney or Fireplace Service
He did a great job cleaning both the dryer vent and the chimney. We just purchased the house and don't know the last time it was cleaned if ever. We feel a lot better knowing that he clean out year of dryer lint and chimney soot.
John H.
Jul 2008
Chimney or Fireplace Service
Excellent service and an excellent value. My only criticism was that he finished so late at night that I could not inspect the work. The work was well done though. Thanks.
Response from Madd Hatter, Inc.
"We can't control the sun, but we can control the job we do. We always strive to do excellent work, giving the homeowner excellent value for his/her money!"
Mike R.
Jun 2008
Chimney or Fireplace Service
The technician was great but the office staff mishanled our appointment
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
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FAQ
Madd Hatter, Inc. is currently rated 4.6 overall out of 5.
Madd Hatter, Inc. accepts the following forms of payment: CreditCard
Yes, Madd Hatter, Inc. offers free project estimates.
No, Madd Hatter, Inc. does not offer eco-friendly accreditations.
No, Madd Hatter, Inc. does not offer emergency services.
No, Madd Hatter, Inc. does not offer warranties.